Russ Darrow Waukesha Kia - Service Center

As always, the Darrow service team continues to provide their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door their professional “TLC’ They ask lots of questions and follow up making certain my old vehicle operates and looks like new when I head out the door. Best of all . . . Their service team as well as Angela the Service Director adds a sincere personal touch, making me feel ‘at home!’ More

Very prompt and professional advice from the team. They worked as a team to help me. They worked as a team to help me. More

I appreciate eveything Russ Darrow Kia always does for me. It always is a job well done!!! me. It always is a job well done!!! More

Professional service everytime Kayleigh is always on top of it I would recommend her everytime of it I would recommend her everytime More

The dealership probably needs to enhance their communication methods. They had my car all day and told me they would update progress at 12pm I didn’t get any updates until 2pm and it was a video m communication methods. They had my car all day and told me they would update progress at 12pm I didn’t get any updates until 2pm and it was a video message not even a phone call. Then they let me use their shuttle but didn’t tell me it wouldn’t be available after a certain point in time. 3pm my car was ready and the shuttle was already unavailable. They ordered me an uber which I waited for thirty minutes and called the dealer back to find out that the uber was canceled. They ordered another one and I finally got a ride back to the dealership. They also never filled my tires like I asked so the light was still on my dash and they also said they’d wash my car and never did. More

Service was fast waiting area was clean and comfortable and the service person listened to me and went above and beyond what I expected and the service person listened to me and went above and beyond what I expected More

Service adviser was helpful and able to adjust to get the tire in. I was surprised service tech didn’t put spare tire on after finding object in side wall tire or even putting air in tire. This was the first tire in. I was surprised service tech didn’t put spare tire on after finding object in side wall tire or even putting air in tire. This was the first appointment. On 2nd appointment after new tire put on . I was surprised to see new tire pressure at 34 and all other tires at 24. Since I just left gas stations to air up damaged tire less than 2 miles away. All other tires were at 30 when I got to dealership. Truly surprised service tech didn’t do a better job each time on making sure all tires were good since weather conditions were minus zero the entire weekend. For tires next time around I will look at other options.live and learn. More

This is the Second Kia dealership and if I buy another one, I also intend to buy it from them one, I also intend to buy it from them More

I received excellent service, as always. An oil change, tire rotation, and recalled part replacement only took an hour and a half to complete. An oil change, tire rotation, and recalled part replacement only took an hour and a half to complete. More

Excellent service! Good service, they work very well and super fast I recommend them 100% with all my acquaintances always Good service, they work very well and super fast I recommend them 100% with all my acquaintances always More