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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
302 Reviews

302 Reviews of Russ Darrow Waukesha Kia - Service Center

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April 17, 2025

They are always working to help the customers get the best service. They are cheerful and make you feel important. More

by C.LYNOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 16, 2025

Service department is always professional and helpful. Service schedule has always been on time for schedule service and neets and exceeds Service rines given More

by David Dyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon McGahee brandon.mcgahee@russdarrow.com

April 14, 2025

Jacob recognized the problem and took care of the problem which was the result of oil change performed a couple weeks earlier. He addressed the issue immediately. More

by JARATA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

April 13, 2025

Staff was courteous When scheduling an appointment they are always very accommodating. excellent Jacob is great More

by DONKOHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

April 12, 2025

Waited almost 3 hours for a simple fix that I had an appointment for. Sat in the waiting room and watched at least 5 people leave that got here after me. My service assistant was amazing but I’m just co More

by vanessa_gamez2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 13, 2025 -

Russ Darrow Kia of Waukesha responded

Vanessa, thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Brandon McGahee brandon.mcgahee@russdarrow.com

April 11, 2025

Keep having to bring car back. Car still not fixed and was told that my car was done picked up truck and still making noise. I talk to manager the next day and he said they ordere More

by LIVY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Skyler Battersby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Russ Darrow Kia of Waukesha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Brandon McGahee brandon.mcgahee@russdarrow.com

April 11, 2025

Excellent service and very much appreciated ? ??? Everything with the oil change went well and I was able to receive the 2nd free one which is great ????. More

by Mroszko46r
Recommend Dealer
Yes
Apr 11, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

April 11, 2025

Oil change and 3 recalls done in one day. Easy drop off from dealership to home. Car was washed and had full inspection for any other issues. More

by Orchidbruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

April 11, 2025

Service service service service service service service service service service service service service service car wash More

by CHIPPEWATRUCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Sili
Apr 11, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

April 10, 2025

When scheduling an appointment they are always very accommodating. Every service person has been excellent to work with !! More

by JCFOSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 10, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon McGahee brandon.mcgahee@russdarrow.com