Russ Darrow Waukesha Kia - Service Center

Oil change and 15k service Jacob did a really good job of answering questions and explaining the work that was done. Was very familiar with the vehicle and even was able to help Jacob did a really good job of answering questions and explaining the work that was done. Was very familiar with the vehicle and even was able to help me understand that what I thought was an issue, was actually just a function of the vehicle. More

Ann-Waukesha My service was done in a timely fashion. The parts the cost of the parts was explained before the work was started. I was very satisfied with the serv My service was done in a timely fashion. The parts the cost of the parts was explained before the work was started. I was very satisfied with the service that I received. More

Oil change I was squeezed in. I was conveniently shuttled to work. Jacob explained a minor re call I had a and was able to handle that along with wheel rotation I was squeezed in. I was conveniently shuttled to work. Jacob explained a minor re call I had a and was able to handle that along with wheel rotation . All so I did not have to make another trip in. More

Service at Russ Darrow Kia I purchased my car from another dealership, but found that Russ Darrow is right around the corner from where I work. I started going to them for servi I purchased my car from another dealership, but found that Russ Darrow is right around the corner from where I work. I started going to them for service on my car and am extremely impressed with their entire Service Dept. I just had a new stereo put in my car today. One of the gentlemen actually stayed late and waited for me to pick up my car after work so he could help me with getting my phone set up in the system. The shuttle drivers are so nice and make you fee comfortable. And the cashiers are always very outgoing. Would highly recommend Russ Darrow. More

The service representatives are always friendly I love the service and friendliness of the staff, but pricing of services is always higher than what I’m comfortable with even with the discounts. Jac I love the service and friendliness of the staff, but pricing of services is always higher than what I’m comfortable with even with the discounts. Jacob was awesome and kept me updated on the process of my vehicle. More

Great Service. My experience today was fantastic. What I thought was going to be an expensive repair, turned out to be a false alarm from a service engine light. J My experience today was fantastic. What I thought was going to be an expensive repair, turned out to be a false alarm from a service engine light. Jacob was very professional and friendly. This service department has done and about face for the better. This type of service and atmosphere has brought me back to Kia. More

oil change Was generally satisfied. Took over an hour so little longer than expected. Wanted the car wash which was included but felt to decline at the moment Was generally satisfied. Took over an hour so little longer than expected. Wanted the car wash which was included but felt to decline at the moment, because weather was way below freezing. I would Hope I will still receive one when weather warms up. Please make note on This!!!!!!Thanks Dylan Ulrich More

Customer service tops Scheduled an oil change and light check. Quoted price. Let me know other services available or needed coming up. Not pushy at all. Good follow up. Scheduled an oil change and light check. Quoted price. Let me know other services available or needed coming up. Not pushy at all. Good follow up. More

Service The service done to the car was done to expectations. Everything was completed in s timely manner. Jacob was helpful in adjusting the tire air press The service done to the car was done to expectations. Everything was completed in s timely manner. Jacob was helpful in adjusting the tire air pressure due to the extreme cold causing the tire pressure light to come on. More

Excellent service Thanks for getting the work done quickly and giving me a ride home. I appreciate having coupons available for service. Love the complimentary car wash Thanks for getting the work done quickly and giving me a ride home. I appreciate having coupons available for service. Love the complimentary car wash. More