Russ Darrow Waukesha Kia - Service Center

Very professional! They always do an outstanding work. Desmond W. is always very polite,helpful and has very much knowledge in the service department. He always go above They always do an outstanding work. Desmond W. is always very polite,helpful and has very much knowledge in the service department. He always go above and beyond! More

Quick and Efficient Service Service person was friendly and promised work was done quickly and efficiently. Jacob called me a few times to update me on the progress if the work Service person was friendly and promised work was done quickly and efficiently. Jacob called me a few times to update me on the progress if the work and when the car would be ready. Very professional. More

Super helpful Bob sterling is a champion among champion. My daughter blew out the tire in her forte and she had to get to work quickly. He helped her with instructi Bob sterling is a champion among champion. My daughter blew out the tire in her forte and she had to get to work quickly. He helped her with instructions on changing to her spare(she had never done it before) and when she got to the dealership quickly replaced her tire and got her to work on time. Thanks bob for everything More

Great service Fast check in with a very considerate and thorough staff person. The individual explained the process and how much time would be needed. I will defi Fast check in with a very considerate and thorough staff person. The individual explained the process and how much time would be needed. I will definitely use Russ Darrow again. More

Great, honest service Person was very honest and patient with me. Texted me updates which was nice. Very knowledgeable and checked everything over to make sure my vehicle w Person was very honest and patient with me. Texted me updates which was nice. Very knowledgeable and checked everything over to make sure my vehicle was running smooth. More

Great customer service Jonathon did a great job getting me checked in when I dropped my car off and checked out when I picked it up. In between, he called with recommendati Jonathon did a great job getting me checked in when I dropped my car off and checked out when I picked it up. In between, he called with recommendations and then called me when the work was completed. More

First service experience. Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Serv Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Service waiting area was stocked with good coffee, snacks and strong WiFi. 👍 More

Service department gets it done So this is the second time I've taken my kia here for a recall fix, and this time i also got my oil changed and tires rotated (i got 6 free with the p So this is the second time I've taken my kia here for a recall fix, and this time i also got my oil changed and tires rotated (i got 6 free with the purchase of the car). It's quick, it's easy, and everyone is on the ball. Desmond and Jonathan in the service department i know specifically are lovely. More

Good Diagnostics and Servicing Thank you for your thoroughness in investigating my car’s issues. I was very pleased that the Service Rep was able to properly diagnose my car’s pro Thank you for your thoroughness in investigating my car’s issues. I was very pleased that the Service Rep was able to properly diagnose my car’s problem. Previously, I had my car at another Kia dealership for the same issue, but they weren’t able to identify the problem.. It was serious enough that had it gone without repairs, it could have been catastrophic. Thank you. More

Unhappy I will need to return. I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just had. More