Russ Darrow Waukesha Kia - Service Center

Overall good service, took longer than estimated After my car was parked for me to pick up I waited 20min for the agent to bring the report for closing. I dropped the car off at 7 30 for an oil chang After my car was parked for me to pick up I waited 20min for the agent to bring the report for closing. I dropped the car off at 7 30 for an oil change, inspection and was got the car back at 9 05 after told it would take 45min to 1 hour The service is great communication needs work. More

A good thorough car check If they find something they will tell you, if not will you know. I get free oil changes. They are really friendly and no pressure. If they find something they will tell you, if not will you know. I get free oil changes. They are really friendly and no pressure. More

Quick and easy I didnt have an appt. They took me right away. I think i was done in less than 45 mins. I read a book while i waited. I didnt have an appt. They took me right away. I think i was done in less than 45 mins. I read a book while i waited. More

Great service Desmond was great to work with. Friendly and helpful. He made it a great experience for sure. He kept me up to date during my entire visit. Desmond was great to work with. Friendly and helpful. He made it a great experience for sure. He kept me up to date during my entire visit. More

Very good seevice I was very satisfied with visit. I got in right away and Desmond was very knowledgeable about what needed done. Was happy there was a shuttle service I was very satisfied with visit. I got in right away and Desmond was very knowledgeable about what needed done. Was happy there was a shuttle service. I would come back again. More

Great service! Great customer service. Desmond did a great job handing my radio/sirius xm problem. He called about my warranty and keep in touch with me about what w Great customer service. Desmond did a great job handing my radio/sirius xm problem. He called about my warranty and keep in touch with me about what was going on throughout the process. I was happy to have no charge for the visit and more happy to get my new radio installed soon. Thanks Kia! More

Love my dealership! My service writer, Desmond is very helpful, friendly and nice. Kept me informed on my car service. I also like the fact that my car is offered to be w My service writer, Desmond is very helpful, friendly and nice. Kept me informed on my car service. I also like the fact that my car is offered to be washed with every service visit. More

Great customer service! Very friendly, helpful and knowledgeable. I appreciate that another person was willing to help me connect my Bluetooth even though I wasn't his cust Very friendly, helpful and knowledgeable. I appreciate that another person was willing to help me connect my Bluetooth even though I wasn't his customer. I enjoyed the complimentary coffee and snacks, too! More

Great service This was my 1st visit. I normally hate going to dealership and having them tell I need things done that I know I don’t need. Desmond the service writ This was my 1st visit. I normally hate going to dealership and having them tell I need things done that I know I don’t need. Desmond the service writer listened to my concerns. He found a recall notice that should remedy the problem. I didn’t have time to have it done that day but I will get it next week. This visit I had a lube, oil special. No pressure for anything else. I forgot to mention a screw for my license plate was missing. The service tech mentioned it and when I got home I saw he had put one it More

Great Service Very informative and courteous emoloyees. Russ Darrow seems to care and take care of their customers. That is very imprortant to me as a consumer. Very informative and courteous emoloyees. Russ Darrow seems to care and take care of their customers. That is very imprortant to me as a consumer. More