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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.2
244 Reviews
Call Service Center (262) 444-5445

244 Reviews of Russ Darrow Waukesha Kia - Service Center

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February 11, 2025

I found Kayleigh kind, informative, and certainly knowledgeable. She's a KEEPER for me to for sure. I was pleased More

by Jill Marie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Russ Darrow Kia of Waukesha responded

Jill, Thank you for taking the time to share your thoughts on working with Kayleigh and our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

February 11, 2025

I always receive fast, friendly and competent repairs and service at the Service Department. Prices are fair and competitive. Highly recommend this dealership. More

by mikem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sili
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Russ Darrow Kia of Waukesha responded

Mike, Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

The service staff are very helpful and respectful. I appreciate the ride service to and from home. More

by LYNDAJERMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Sili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2025 -

Russ Darrow Kia of Waukesha responded

Hi Lynda: Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

February 09, 2025

Great customer service courteous kind and very satisfied with this dealership thank you and I appreciate you More

by Prentiss Grafton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sili
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 09, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, Prentiss, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

February 06, 2025

They had a very friendly, knowledgeable and professional staff. Their serice department was prompt and efficient. The communication was great as well. More

by Amy C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Russ Darrow Kia of Waukesha responded

Amy, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

February 06, 2025

Professional and efficient Very pleasant to work with. I trust service and prices are fair More

by RLANGNES5432
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayleigh Recker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. Kayleigh and our team appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 04, 2025

Everyone is very professional, and always make sure my car gets the best service. Very happy with my appointment. More

by Mlh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

February 03, 2025

Job is always done right and within time frame expected. Feel better knowing my car is serviced properly. More

by JOBER1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kayleigh Recker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

February 01, 2025

Compared to the last 5 years, I was a little disappointed. Again the multipoint inspection report could not be printed and the car wash was broken. Hope these are fixed soon. More

by jjkuenzle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Sili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your review. Quality customer service is always our number one priority, and we appreciate your candid feedback. Thanks for choosing Russ Darrow Kia of Waukesha, we hope you will give us another opportunity to serve you! Brandon McGahee brandon.mcgahee@russdarrow.com

January 31, 2025

Appt right on time. Service Rep friendly, courteous and explained everything very clearly. Would definitely recommend this dealer More

by JULART1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

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