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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
397 Reviews
Call Service Center (262) 333-3255

397 Reviews of Russ Darrow Waukesha Kia - Service Center

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August 15, 2025

Answered all my questions. Explained so I could understand the work that was done on my car. More

by WILDFLWR.OTTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

August 14, 2025

Did a great job of coordinating a rental car for me and explaining what was going on with my car and a future solution. More

by aa2jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
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Aug 14, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

August 14, 2025

Great service and very helpful keep up the great work and thank you very much More

by vince.myren
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

August 14, 2025

In the past 12 months Russ Darrow Kia of Waukesha has changed the oil in my car twice. The first time they forgot to put the oil cap back on the engine block. Causing oil to splatter all over the engine More

by mcfaddensfam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Russ Darrow Kia of Waukesha responded

I'm very sorry for the inconvenience this caused. That’s not the experience we want for our customers. Please give us a call at 262-547-1300 and ask for me, Gildardo, so I can personally look into this for you and help make things right.

August 13, 2025

Very Friendly and very apologetic for the extended time it took She is a Keeper Wonderful Customer Service!! More

by dalech59
Recommend Dealer
Yes
Employees Worked With
Kristin ?
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Aug 13, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

Aug 14, 2025 -

Russ Darrow Kia of Waukesha responded

Eddie, I’m sorry you feel that way. I completely understand how frustrating it was to see the vehicle sell the same day you came in to view it. We truly did want to earn your business, but we couldn’t agree to the $1,000 discount you were requesting as the vehicle was already priced aggressively based on market data. We follow a market-based pricing approach, which means our vehicles are priced competitively from the start to save customers from the back-and-forth of traditional negotiations. When you visited, you had the first opportunity to purchase, and we were transparent in letting you know another customer was waiting to see the vehicle. Ultimately, you decided not to move forward at that time. I understand it was even more disappointing later that day when your wife called ready to purchase and learned the vehicle had already sold. I can appreciate how that added to the frustration, especially because it was a very nice unit at a fair price. While we can’t always adjust pricing beyond our market-based structure, our goal is always to provide a transparent, haggle-free experience and make every customer’s visit a positive one. We’d still be happy to help you find another vehicle that meets your needs and budget, and we’ll do everything we can to make that process a smooth one.

August 11, 2025

Katie and Angela were both very helpful and knowledgeable . I would recommend Russ Darrows service managers More

by DECLINED3
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

August 10, 2025

I went in for oil change and tire rotation with an appointment. I waited an hour and half. 2 people came and went before me. The female service consultant was much better to those people. More

by JTWEBB04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Povlich
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Russ Darrow Kia of Waukesha responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Brandon McGahee brandon.mcgahee@russdarrow.com

August 03, 2025

Service was quick and smooth and the service was completed in a timely manner. The car wash was appreciated and noticed. More

by DALE.PARADOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 03, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing your thoughts about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

August 02, 2025

The service advisor was attentive and my time was respected. The cost of the oil change was reasonable. More

by JUDYANDJIM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of who my service advisor was
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Aug 02, 2025 -

Russ Darrow Kia of Waukesha responded

Thanks for sharing about your experience with Russ Darrow Kia of Waukesha. We appreciate your business and hope to see you again soon! Brandon McGahee brandon.mcgahee@russdarrow.com

August 01, 2025

Polite, quick service. Never have had any complaint. Great job! Thank you very much for all you do!!! More

by laea63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 02, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon McGahee brandon.mcgahee@russdarrow.com

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