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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.4
269 Reviews
Call Service Center (262) 333-3255

269 Reviews of Russ Darrow Waukesha Kia - Service Center

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March 24, 2025

Service was good with follow up recommendations. Communications were good through the service provided. Will come back. More

by David Dyer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Sili
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, David, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

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March 22, 2025

I would not use them for service or purchase anything from them based on the credit card surcharge. One and done. More

by NIEMUTHDAVE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Dave, feel free to contact us at your convenience. Brandon McGahee brandon.mcgahee@russdarrow.com

March 22, 2025

Great service! Super friendly staff, fast service. I love my new Sorento! Highly recommend Russ Darrow Waukesha Kia! More

by CHARLIEZIEGLER97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ben Artymowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gildardo Esquivel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 24, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Charlie, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

More
March 22, 2025

I was graciously given a quick appointment and explained what might happen in the future More

by springcitygal
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

March 22, 2025

Appointment availability, fast service, clear communication all contributed to a positive experience. Additionally the waiting/service lounge makes for a pleasant environment while waiting. More

by JWSMITH011417
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 24, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

March 21, 2025

Katie was very attentive and informative with my service requests. Great communication and helped make sure I got all the services I need and even the specific tires that they had to order in. The technicia More

by TROYWILSON007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie in Service
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Mar 24, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, Troy, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

March 16, 2025

I came in for a recall and they took care of my right away. My mileage is much better now, so I'm very happy. More

by SUMMEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Sili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

March 14, 2025

Super nice guy! He was super sweet to my daughter too! Thank you so much More

by Danielle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Sili
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desk lady was super rude by the waiting room
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March 14, 2025

No problem with Jacob always helpful, informative and fast. I recommend Jacob as a top notch employee. More

by RCAMPOPAIN0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dennis Cardinal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McGahee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleigh
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Mar 17, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that Jacob was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

March 11, 2025

The people are nice and helpful but should be a little bit more accurate on things. More

by delgardiokrissy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
1.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleigh Recker
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Mar 13, 2025 -

Russ Darrow Kia of Waukesha responded

Krissy, We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Brandon McGahee brandon.mcgahee@russdarrow.com

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