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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.6
379 Reviews

379 Reviews of Russ Darrow Waukesha Kia - Service Center

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July 23, 2025

Video was not the same as prior visits. Didn't see the underneath of the car or the filters. More

by DANTRECEK
Recommend Dealer
Yes
Jul 23, 2025 -

Russ Darrow Kia of Waukesha responded

Dan, thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

July 22, 2025

Found problem and fixed it quickly. The communication on status was very good. Thank you More

by drsabinash
Recommend Dealer
Yes
Employees Worked With
Caleb was the service rep. Idk know the technician.
Jul 22, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

July 20, 2025

I came to the dealership in January and have been impressed with their care for my vehicle.. More

by J_C_53188
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 20, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

July 18, 2025

Helpful and very patient with customers try to give out the best deals to please you More

by ALISHIA.NETTTLES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela David
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much, Alishia, for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

July 18, 2025

Service appt was scheduled right away and problem resolved quickly. Service technician very informative in timely manner as well. More

by MARY.HENSGEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 18, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

July 18, 2025

I can't say enough about the car dealership. They got me into my dream car they help take care of it I found a good car wash out Muskego. I'm just enjoying my car. I liked that on their lot, I c More

by cgoronja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Their were quite a few but none are listed. I'm not prejudice but there were two people that stood out. One was a younger sales man that sold me my car. And then another was a color woman. Most helpful. Since I couldn't afford any of the cars on the lot I
Jul 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

July 17, 2025

Friendly, responsive, attentive to my concerns. Apart from an oil change, this was my first actual service experience at any Kia dealer, and I have to say it was outstanding. As I told my service a More

by kgschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

July 17, 2025

The ICCU diagnosis and replacement were both done quickly and efficiently under warranty. I was provided with free Lyft service on the day of repair. Caleb kept me well informed. No complaints at all. More

by tknterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
Jul 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

July 17, 2025

Great service provided and helpful information given in providing car service. Thank you so very much for honoring good services. More

by J_RAASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kaitie Stehr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 17, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

July 16, 2025

Everything is good. I'm glad they show me and took care of a carbon filter. More

by Mlh
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Povlich
Jul 16, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

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