Russ Darrow Waukesha Kia - Service Center

Honesty Is The Best Policy Jacob the service manager blew me away with his honesty. He guaranteed that I will be back. I have had horrible luck finding honest, quality auto re Jacob the service manager blew me away with his honesty. He guaranteed that I will be back. I have had horrible luck finding honest, quality auto repair shops in Waukesha, so having somewhere to go that I can get an honest evaluation is priceless. Thank you! More

Quick and easy...very friendly Service members were very friendly, even those that weren't helping us. Process was quick and easy with minimal effort on my part. Would definitely re Service members were very friendly, even those that weren't helping us. Process was quick and easy with minimal effort on my part. Would definitely return. More

Great experience I was immediately helped, they made sure I had a shuttle, called when my car was ready, very friendly. Great place, I've been helped quickly each time I was immediately helped, they made sure I had a shuttle, called when my car was ready, very friendly. Great place, I've been helped quickly each time I've been here. More

Door does not open from inside I own a Kia Sorento 2015 and after few weeks from buying it used from a car dealer, the passenger back door would not from the inside. I researched th I own a Kia Sorento 2015 and after few weeks from buying it used from a car dealer, the passenger back door would not from the inside. I researched the issue on the Internet and found out that this issue is very common for Kia Sorento and that it should really be a recall. Nonetheless, there is not a recall and my car is still under warranty anyway. So, I called the Russ Darrow Kia dealer in Waukesha and explained the situation. The person, at the other end of the line, told me that my Sorento was still under warranty and therefore the task would be done for free. Come the day of the appointment, today, I take my Sorento and sit in the waiting room for two hours; after which the gentlemen came to tell me that they do not have the part and that I would have to come back once they get it. I told the guy that this problem is so common and so talked about on the Internet that all Kia dealer should have the part handy because they get customers, with this problem, all the time. The guy's professional answer was "I have no way to make the part appear right now". Another customer, who heard the conversation, took to the side and told me that if my mileage was close to 6000 miles, they won't tell me that the part is available until I go over the 6000 miles and would need to pay for the repair. Really sad experience!!! Ahmed. More

Review Desmond was great. He explained everything to me completely about the recalls. Very nice and polite. He said it would take an hour and it did. Desmond was great. He explained everything to me completely about the recalls. Very nice and polite. He said it would take an hour and it did. More

oil change and car wash Jon helped me from the get go, was friendly and personal throughout and explained the costs of the visit. Car looks new again. Thank you Jon helped me from the get go, was friendly and personal throughout and explained the costs of the visit. Car looks new again. Thank you More

Sorento service June 5, 19 Excellent and attentive. All work done in a timely manner. Pricing on 30 000 service package too high in my opinion. No additional discounts offered, Excellent and attentive. All work done in a timely manner. Pricing on 30 000 service package too high in my opinion. No additional discounts offered, just to break it up into manageable chunks. My Lexus service never that expensive.. More

Good service This dealership was prompt, courteous, informed me of everything I needed to know, and got me out the door quicker than I expected. The only complain This dealership was prompt, courteous, informed me of everything I needed to know, and got me out the door quicker than I expected. The only complaint I would have is that this review insist that I have to use at least 25 words or more. Totally a needed for such good service. More

Wonderful Jonathan was efficient, polite, knew his job well and had the car ready at appropriate time. Went above and beyond his job and helped me with my car Jonathan was efficient, polite, knew his job well and had the car ready at appropriate time. Went above and beyond his job and helped me with my car and phone to reset it. Love Dennis and Brandon-they make me feel like family. More

Good experience Timely, efficient, knowledgeable, friendly. Waited in seating area took 90 mins to change oil, rotate tires, check breaks. Convenient location, good s Timely, efficient, knowledgeable, friendly. Waited in seating area took 90 mins to change oil, rotate tires, check breaks. Convenient location, good service, and free car wash. Easy to communicate with staff. Will go back to service my vehicle. More