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Russ Darrow Waukesha Kia - Service Center
Waukesha, WI
244 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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244 Reviews of Russ Darrow Waukesha Kia - Service Center
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February 22, 2025
Horrible Service. Was told I would only have to wait for a short period of time but I had to wait for over an hour and 40 minutes for my car for a simple oil change. T Was told I would only have to wait for a short period of time but I had to wait for over an hour and 40 minutes for my car for a simple oil change. They washed the car so poorly that I had to get it re-washed elsewhere as it was covered in dirty soap. More
by KKLEIN13
Verified CustomerEmployees Worked With
February 22, 2025
Friendly, interested in my problems and concerns. Provided updates and options. Helpful and explained costs and what and why to resolve issues b Provided updates and options. Helpful and explained costs and what and why to resolve issues b More
by William
Employees Worked With
February 21, 2025
The team at Russ Darrow Kia is outstanding. Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! Courteous, friendly, knowledgeable and willing to listen and answer questions. I highly recommend them! More
by imdonf
February 21, 2025
I didn’t get my free car wash with my oil change and they wanted to charge me $60 for a cabin air filter. wanted to charge me $60 for a cabin air filter. More
by FELICIA.SCHMIDT00
Employees Worked With
February 21, 2025
Have been there every month since February for a “bad gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a po gas” issue. Also discovered they’ve been telling me I need oil changes every 2k miles. I was told they could do a fuel line cleaning for $99 and a possible diagnostic for $189 but that I would NOT have to pay the $189 since it’s a new car in the first owner it’s under warranty…unless they can see obvious tampering. Never called me to tell me it was ready. The guy that was told to check me out told me my total is $350 which I questioned immediately, in a sing-song voice he called Skylar over (the girl I dealt with when I brought it in & who told me no less than 3x I wouldn’t havent to pay that charge)…. I asked her why I’m being charged when I was told it would be covered by warranty. She replied “there’s no way for us to bill it to warranty because it’s Bad gas”. Essentially F U. I’m livid. Didn’t even get a car wash for my $350, mind you the oil change itself was free. Will not be back, and will be sharing the experience with everyone I can because that Is unacceptable! Never seen Skylar there before she’s clearly new, and has LOTS to learn. Completely taken advantage of. More
by MSLAURYNMARIE
Employees Worked With
February 20, 2025
The service at this dealership has been extremely disappointing. I have consistently encountered a lack of competence, with staff frequently engaging in unnecessary disputes over trivial matters. The disappointing. I have consistently encountered a lack of competence, with staff frequently engaging in unnecessary disputes over trivial matters. Their approach does not align with Kia’s service promise, and the overall experience falls far below expectations. Frankly, even fast-food establishments like Culver’s provide a more professional and customer-focused service. More
by Bsett
Employees Worked With
The lady at the billing station Saturday, 1 star
February 20, 2025
The phone system had problems causing me to have call 5 times to get to a service advisor for an appointment. I advised the dealership operator that every time I selected the prompt for the service departm times to get to a service advisor for an appointment. I advised the dealership operator that every time I selected the prompt for the service department it would ring once and disconnect my call. More
by aircomhome
Employees Worked With
February 17, 2025
Problem solved in record time. I was very satisfied with my experience with the service. I was very satisfied with my experience with the service. More
by PETERCONOLO
February 16, 2025
Things went well. I made appointment on the phone and had van towed there. It was ready to go next day. I made appointment on the phone and had van towed there. It was ready to go next day. More
by OWNERSAIDNO
Employees Worked With
February 12, 2025
Again for the second time getting my oil change they forgot to check my ties the low air pressure light was on after I got back into my car. The first time I returned and got it done by that nice you forgot to check my ties the low air pressure light was on after I got back into my car. The first time I returned and got it done by that nice young lady at the service desk. This past time I said forget it and went on my way. Again it was a Saturday and I was in no hurry. Plus my fluid level was low for my windshield wipers. I did that myself also. I thought it said all levels are checked. Please explain. More
by loberruner
