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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.5
344 Reviews
Call Service Center (262) 333-3255

344 Reviews of Russ Darrow Waukesha Kia - Service Center

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June 22, 2025

Great service again. I think it was Kayla that was helping me. She was great. More

by vickstr
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Brandon McGahee brandon.mcgahee@russdarrow.com

June 22, 2025

Service was good. Waiting area was clean and had water or coffee to drink. I will use them again. More

by Wag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 21, 2025

Overall, the dealership is for the most part good. What I consider the weakest link is the General Manager, Brandon McGahee - I give him 1 star. I have interacted with him in the past and I feel that More

by RCAMPOPAIN0
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jacob Povlich
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Jun 21, 2025 -

Russ Darrow Kia of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Brandon McGahee brandon.mcgahee@russdarrow.com

June 20, 2025

Skylar is super friendly and informative. I will def be coming back. She is great wow More

by CORTNY84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Kia of Waukesha. Brandon McGahee brandon.mcgahee@russdarrow.com

June 20, 2025

Both Skylar and Katie were amazing. Kept me informed and the work done was quickly More

by jbentz0
Recommend Dealer
Yes
Employees Worked With
Skylar and Katie
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Jun 20, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

June 19, 2025

I dropped off my car for a recall and was greeted immediately. Easy check in. Within an hour all was tested and we came back to pick it up. Fast, friendly and efficient. More

by JLEE.HOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't know his name
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Jun 19, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Brandon McGahee brandon.mcgahee@russdarrow.com

June 19, 2025

Caleb was extremely helpful, very upfront and clear about service needs and pricing. Work was completed efficiently. Great follow up and communication while service was being performed. More

by KMNBKiaSoul
Recommend Dealer
Yes
Employees Worked With
Caleb Benjamin
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Jun 19, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Brandon McGahee brandon.mcgahee@russdarrow.com

June 18, 2025

I have always had a positive experience each time I have been there for service. More

by noemail21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Russ Darrow Kia of Waukesha responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

June 15, 2025

Timely, courteous, up front pricing. Skyler was friendly and professional, and answered my all my questions. I will return for future service here. More

by kgschel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Skyler Battersby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for choosing Russ Darrow Kia of Waukesha. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Brandon McGahee brandon.mcgahee@russdarrow.com

June 14, 2025

The best good job love this place i go beack always i will recommend to More

by Gracielaledezma852@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Emily Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Neumann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ann Henderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Kia of Waukesha to be a positive one. Please don't hesitate to reach out if you need anything else. Brandon McGahee brandon.mcgahee@russdarrow.com

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