Russ Darrow Waukesha Kia - Service Center

Oil change was simple for the customer. Simply told them who I was and handed them the keys. I sat in the waiting room and even received 2 videos showing me that everything was ok. Simply told them who I was and handed them the keys. I sat in the waiting room and even received 2 videos showing me that everything was ok. More

Since I bought my Telluride from this dealer I have been treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would ra treated with curtesy and a willingness to serve me and my vehicle. The service person,Katie, has been most helpful in solving my issues. I would rate her a#10 on every level, and I will continue to deal with her on any issue with my Telluride! More

The Kia of Waukesha Service Department makes it easy to schedule appointments. They have a waiting area but I usually drop off my vehicle. If anything else may be needed on the vehicle, they call and di schedule appointments. They have a waiting area but I usually drop off my vehicle. If anything else may be needed on the vehicle, they call and discuss it with you. A car wash is included. More

Friendly customer service, clear explanation of costs, fast service, easy to make the service appointment. fast service, easy to make the service appointment. More

Took car in for first service over a holiday weekend. It took slightly longer than I would have hoped but it was over holiday weekend. It was done correctly and no issues. Will return for service. It took slightly longer than I would have hoped but it was over holiday weekend. It was done correctly and no issues. Will return for service. More

They are courteous and on time. They kept us informed on how the service was progressing. They kept us informed on how the service was progressing. More

We have really enjoyed working with Wally. But we felt a lot of pressure from his boss to lease a new car rather than explore other options; we felt he was impatient with us. And when we broug But we felt a lot of pressure from his boss to lease a new car rather than explore other options; we felt he was impatient with us. And when we brought our car in to be checked and mentioned a problem with the tire alignment they offered to have us pay a large price to get new alignment. We do not feel Russ Darrow is concerned about or considerate of customers. More

Vastly underestimated wait time. No updates without asking. A 2 hour appointment turned into 3.5 hours. No updates without asking. A 2 hour appointment turned into 3.5 hours. More

Video was not the same as prior visits. Didn't see the underneath of the car or the filters. Didn't see the underneath of the car or the filters. More