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Russ Darrow Waukesha Kia - Service Center

Waukesha, WI

4.9
216 Reviews
Call Service Center (262) 444-5445

216 Reviews of Russ Darrow Waukesha Kia - Service Center

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January 16, 2025

Very friendly, and willing to help. Always asks if you need a ride or if you are going to wait. They keep you informed on your car. More

by JUDYZ26320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kara Snedecor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 16, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Brandon McGahee brandon.mcgahee@russdarrow.com

January 16, 2025

I received excellent service, as always. An oil change, tire rotation, and recalled part replacement only took an hour and a half to complete. More

by jkendahl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kara Snedecor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2025 -

Russ Darrow Kia of Waukesha responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Brandon McGahee brandon.mcgahee@russdarrow.com

January 16, 2025

Excellent service! Good service, they work very well and super fast I recommend them 100% with all my acquaintances always More

by Eliasvargas1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kara Snedecor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Russ Darrow Kia of Waukesha responded

Elias, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Waukesha, we look forward to having you as a valued customer for many years to come! Brandon McGahee brandon.mcgahee@russdarrow.com

January 12, 2025

Very nice people. Help me out with all my needs and even save me some money. Nice, clean, waiting room. More

by FRANKIE_47025
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 13, 2025 -

Russ Darrow Kia of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Frankie, for choosing Russ Darrow Kia of Waukesha! Brandon McGahee brandon.mcgahee@russdarrow.com

May 29, 2024

They got my recall service on a 2014 Sorento scheduled within a week. The service call went very well, professionally done and a clean car to take home. More

by DrNotes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 01, 2024 -

Russ Darrow Kia of Waukesha responded

Thank you, DrNotes, for your positive feedback! We're glad to hear that we could schedule your recall service promptly and that the service was professionally done. It's great to know you enjoyed driving home in a clean car. We appreciate your support!

June 16, 2023

Kayleigh was GREAT and squeezed me in quickly because my check engine light was on. She was curteous and friendly and let me know the cost of the service right away. I also appreciate the customer shuttle. More

by Ellie
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kayleigh, Brian (the shuttle driver)
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August 07, 2022

Great service. Great customer service. Easy to make an appointment. Less than an hour for total service. More

by Terri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
March 16, 2022

Completed oil change in a timely matter. The person I worded with was very helpful. More

by Vera
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
4.0
This rating includes all reviews, with more weight given to recent reviews.
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February 19, 2022

Quick clean service and customer care, from purchase to maintenance everyone I have been in contact with is responsive and respectful of my time and investment. More

by smithrh2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric
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January 27, 2022

Great service! Upfront with costs and no surprises. Would definitely go back when we need service again. More

by Kt901
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Don
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