Russ Darrow Waukesha Kia - Service Center

Caleb the service advisor was so kind and helpful to me. He literally made a terrible situation bearable and was very patient with all my questions and phone calls! He literally made a terrible situation bearable and was very patient with all my questions and phone calls! More

Always great service by Kaitie. I like the service video they send of your car when it is done. I like the service video they send of your car when it is done. More

Dealerships is great at communicating. We love the short videos we got after our oil caring and when we were purchasing our vehicle. Very personable! We love the short videos we got after our oil caring and when we were purchasing our vehicle. Very personable! More

Nice video of what was done on the car thankyou. Fast service and nice waiting room. Fast service and nice waiting room. More

My engine light came on and I took my car in for service and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie s and paid almost $200. The check engine light never went off, and I took it in days later. (I was on hold for over 15 minutes when I called.). Katie said it would be over $189 just to check it. When I asked, why didn’t they check it in when I took it in the first place she said that the technicians were probably not very experienced, “they’re just eighteen years old and just do oil changes”. I stated that I paid for more than an oil change which included inspections of my car. She replied., “ well they have to start somewhere” which seemed random and a bit disrespectful and then charge me almost $200 just for them to check it. I’ve been taking my car to Russ Darrow Kia in Waukesha for many years. The quality of service isn’t what it used to be and I’m not sure if I want to put the health of my car in the hands of this business anymore. I think I’ll need to look elsewhere. More

Great service. Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressi Customer centric. Fair in price. Honest in estimates. Jacob always takes the best care of me. Great smile, friendly, yet down to business of addressing my needs. always very professional More

Oil was left on the floor of my vehicle and it should not be. Respect customers vehicles be. Respect customers vehicles More

Excellent and friendly service Service was great. Waiting area was great. Speed of service was great. Waiting area was great. Speed of service was great. More

Everyone was very courteous & helpful with service & still keeping my spot even though I was going to be 15 min late. I was able to work at a table instead of waiting room which was helpful & appre still keeping my spot even though I was going to be 15 min late. I was able to work at a table instead of waiting room which was helpful & appreciated. More

Should have disclosed software updates are not able to be fixed currently so I stop wasting time driving 30 minutes there and back fixed currently so I stop wasting time driving 30 minutes there and back More