Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Russ Darrow Waukesha Kia - Service Center
Waukesha, WI
263 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
263 Reviews of Russ Darrow Waukesha Kia - Service Center
Sort by
Verified Customer
March 30, 2025
Great service department employees. Need better & larger waiting room. Free peanuts or protein snack would be nice too. Need better & larger waiting room. Free peanuts or protein snack would be nice too. More
by a44toro
March 27, 2025
Very accommadating in all areas and got the work done in time they told me time they told me More
by DVOBS
March 26, 2025
The visit went very well. When I called to schedule the recall, I was told that they had the part in stock. Living an hour away, it’s not easy to get to the Waukesha Kia deale When I called to schedule the recall, I was told that they had the part in stock. Living an hour away, it’s not easy to get to the Waukesha Kia dealership. Unfortunately, I have to come back to have the recall completed. Because they didn’t have the part. More
by JELLYBEANSRUS
Employees Worked With
Katie
March 24, 2025
Service was good with follow up recommendations. Communications were good through the service provided. Will come back. Communications were good through the service provided. Will come back. More
by David Dyer
March 22, 2025
I would not use them for service or purchase anything from them based on the credit card surcharge. One and done. from them based on the credit card surcharge. One and done. More
by NIEMUTHDAVE
Employees Worked With
March 22, 2025
Great service! Super friendly staff, fast service. I love my new Sorento! Highly recommend Russ Darrow Waukesha Kia! Super friendly staff, fast service. I love my new Sorento! Highly recommend Russ Darrow Waukesha Kia! More
by CHARLIEZIEGLER97
March 22, 2025
Appointment availability, fast service, clear communication all contributed to a positive experience. Additionally the waiting/service lounge makes for a pleasant environment while waiting. communication all contributed to a positive experience. Additionally the waiting/service lounge makes for a pleasant environment while waiting. More
by JWSMITH011417
Employees Worked With
March 22, 2025
I was graciously given a quick appointment and explained what might happen in the future what might happen in the future More
by springcitygal
March 21, 2025
Katie was very attentive and informative with my service requests. Great communication and helped make sure I got all the services I need and even the specific tires that they had to order in. The technicia requests. Great communication and helped make sure I got all the services I need and even the specific tires that they had to order in. The technician did a great job with the video and explanation of what he saw and I needed that I'm exceptionally pleased with the experience. More
by TROYWILSON007
