Russ Darrow Kia of Waukesha

Great experience with friendly, professional staff! Everyone was friendly, patient, knowledgeable and professional.Kemani was exceptionally personable; he was easy to talk to, answered questions readil Everyone was friendly, patient, knowledgeable and professional.Kemani was exceptionally personable; he was easy to talk to, answered questions readily, and gave clear explanations each step in the buying process.There was no pressure and he was honest and sincere in making sure I got the features that I wanted in the vehicle. This was one of the best experiences purchasing a car! More

Great, honest service Person was very honest and patient with me. Texted me updates which was nice. Very knowledgeable and checked everything over to make sure my vehicle w Person was very honest and patient with me. Texted me updates which was nice. Very knowledgeable and checked everything over to make sure my vehicle was running smooth. More

Purchase a new car Very friendly and welcoming staff, and nice atmosphere with good choices of vehicles . They answered all my questions and took care of concerns on th Very friendly and welcoming staff, and nice atmosphere with good choices of vehicles . They answered all my questions and took care of concerns on the car history. More

Great customer service Jonathon did a great job getting me checked in when I dropped my car off and checked out when I picked it up. In between, he called with recommendati Jonathon did a great job getting me checked in when I dropped my car off and checked out when I picked it up. In between, he called with recommendations and then called me when the work was completed. More

Quick, accurate and effecient The salesman, W. Thom was informative and took the time to explain the various electronic gagedtry that we were not use to. Greg the new car manager The salesman, W. Thom was informative and took the time to explain the various electronic gagedtry that we were not use to. Greg the new car manager took the time to introduce himself. He took an interest in our search for a new Kia Soul. The General Manager also spoke with us and reinforced the methods that would be used by the Darrow dealership. This WAS a pleasant experience. No fads or fancy "up" sale methods. As very senior citizens we were made comfortable in what could have been a nerve racking merry-go-round! Thanks for your time and consideration in assisting us in our purchase! More

great service and friendly people My service writer Desmond always has a smile and a kind word no matter how his day is going. The Waukesha location is a cut above the other KIA dealer My service writer Desmond always has a smile and a kind word no matter how his day is going. The Waukesha location is a cut above the other KIA dealerships. I drive all the way from Oconomowoc to Waukesha just because of their excellent service. More

Customer Service at its Finest This was our 4th purchase at this dealership and their commitment to us is what keeps us coming back. I sent Brandon an email on Friday with some spec This was our 4th purchase at this dealership and their commitment to us is what keeps us coming back. I sent Brandon an email on Friday with some specifics about the type of vehicle we were looking for. Dennis called on Saturday saying they had an Optima that met all of our requirements. We got to the dealer around 4 PM, knowing they closed at 5 PM. Dennis showed us the car, went through all the features, etc. We took it for a test drive and were sold. When we got back into the dealership, Brandon made sure to get us the deal we were seeking. We agreed to get the paperwork started just before 5. Dennis stayed with us through the entire finacining process even though he told us he had a xmas party to get to. We appreciated the time and attention they both showed us. They didn't care about the time on the clock. They only cared about making sure we got the car we wanted for the price we wanted. I will continue to go back to these guys time and time again. Well done!! More

First service experience. Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Serv Jonathan from Service was great. He explained everything thoroughly and made me feel welcome! 👍 Service area was clean and professional looking. Service waiting area was stocked with good coffee, snacks and strong WiFi. 👍 More

Christmas Miracle The staff at Russ Darrow Kia helped make a difficult time less painful for us. They were understanding of our circumstances and did everything they c The staff at Russ Darrow Kia helped make a difficult time less painful for us. They were understanding of our circumstances and did everything they could to get our family back on the road without breaking the bank right before Christmas. More

want to see the car, they brought it the same day from Madis The car was in Madison, they brought it to Waukesha in the same afternoon, we checked it we loved it and we got a great deal. The car was in Madison, they brought it to Waukesha in the same afternoon, we checked it we loved it and we got a great deal. More