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Russ Darrow Kia of Waukesha

Waukesha, WI

4.6
1,348 Reviews
Located in Waukesha, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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2141 E Moreland Blvd

Waukesha, WI

53186

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Showing 1,348 reviews

November 19, 2019

Originally I left a 5 star review on another site but after I reviewed my contract in the mail I realized I was swindled out of my trade in on my jeep. I take full responsibility for not paying closer at More

by Consumer
Recommend Dealer
No
Employees Worked With
Dennis Cardinal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon McGahee
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 20, 2019 -

Russ Darrow Kia of Waukesha responded

If you could leave a name or give me a call, I'm sure your issue can be rectified. I have no Idea who you are. Why don't you give me a call so I can look into your issue.

Nov 20, 2019 -

Consumer responded

I have no issues telling you who I am, my issue is Russ Darrow Kia cheated me out of $1300. Not to mention after your industrial strength car scent finally wore off then all you can smell is the second hand smoke the is embedded into the upholster. As you know that in itself devalues the car and that would explain the burn holes above my viser and window pain as the former owner was obviously a chain smoker. You didnt an excellent job covering that up at the time of sale. When I arrived at the dealership I explicitly ask Dennis what the asking price of my 2017 jeep renegade was and he quoted me $16900. That was the only reason I decided to make a deal on the car. On the bill of sale you charged me $18200. For that price i could have gotton a 2019 with less miles. You bumped up the price to offset my $1500 trade on my old vehicle. So after my $500 down payment and trade in it came down to $16200 when it should have been $14900. Not to mention the interest I have to pay on that extra $1300. At this point there is no reconciliation as I am Sure Dennis will claim he never said that. So I will take vindication instead. You earned this review , and I fully intend to add it yelp, google and my blog.I dont feel its enough to spread this underhanded practice to just my Family , friends and peers. I have already order my custom " Beware: Russ Darrow ripped me off " bumper sticker I will proudly share on my 45 mile daily commute to work and everwhere else I drive around in the local communities.

November 15, 2019

Our new addition From beginning to end everyone at the dealership was polite and helpful. Our salesman John was great. I usually frustrate people with my indecisivenes More

by milwaukeecharlie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Schenk
November 13, 2019

Exactly what we wanted Wally was pleasant and professional to work with. He helped us with our pre-approval over the phone as we had a three hour drive to the dealership. More

by Grant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Finance guy , Rebecca Boczkowski
November 07, 2019

Jon was very kind and knowledgeable. He offered me coffee on a cold day. Made my kids feel at home. Very professional would do business with him again. More

by Taylor S
Recommend Dealer
Yes
Employees Worked With
Jon Schenk
November 06, 2019

I was greeted promptly & kindly by my salesman Andrew Andrew was a great salesman. He listened to exactly what I was looking for and helped me find a vehicle that suited my needs within my budget. More

by Jaime
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andrew Drasen
November 06, 2019

Great attention and workability Wally and Rebecca were wonderful through our entire process. Wally listened to all my concerns and requests and did everything in his power to meet e More

by Khatie12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wally Thom
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Boczkowski
November 05, 2019

Amazing Greg helped me every step of the way. The whole team there made the whole car buying experience super easy. Very friendly and extremely knowledgeable. More

by Lui Mann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg Kasper
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2019

Very friendly and professional service. Definitely helped me a lot and showed care and stewardship. With workers like him, will surely recommend people I know not only to kia dealership but to let them know More

by gmail
Recommend Dealer
Yes
Employees Worked With
Freddie Pate Sr
November 04, 2019

I have a choice of getting my KIA serviced in Madison, Janesville or Waukesha. I will choose Waukesha every time. The drive from Whitewater is worth the trip for the above and beyond service and friendlin More

by SusanR58
Recommend Dealer
Yes
Employees Worked With
Jacob Povlich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond Waheed, Jonathan Taylor
November 01, 2019

Excellent customer service from start to finish. Everyone was extremely helpful and kind. Thank you all for the great experience buying my new Kia today. More

by Meganlamphear
Recommend Dealer
Yes
Employees Worked With
Brandon McGahee
5.0
This rating includes all reviews, with more weight given to recent reviews.
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