Russ Darrow Kia of Waukesha

New Sorento Owner Dennis has seen our sales person for numerous cars over the last 30+ years. We will continue to come back and refer him to our family & friends due t Dennis has seen our sales person for numerous cars over the last 30+ years. We will continue to come back and refer him to our family & friends due to his professionalism, timeliness and knowledge. He always listens to what you are looking for and does not push his own agenda. Thanks Dennis!! More

Dez was very professional. I got my free oil change and they washed my car. There was free coffee and free wifi while I waited. they washed my car. There was free coffee and free wifi while I waited. More

Kazi my sales professional, and the Finance professional were wonderful in ALL respects...kind, honest, respectful, exceptional personal attention, great customer service, accommodating, and never pushy. T were wonderful in ALL respects...kind, honest, respectful, exceptional personal attention, great customer service, accommodating, and never pushy. They accomplished everything very, very well with the greatEst of efficiency. They made this happen and did so on my schedule with complete attention to my needs and wants. Best car buying experience ever because of these professionals. And as an aside, the car is phenomenal in all respects, as well! I could not more highly recommend these wonderful professionals and the vehicles they sell. I am grateful our paths crossed and I had their support and help. They made what has always been a stressful, difficult experience effortless and I cannot thank them more. More

Not very truthful pricing Setup a time to test drive an SUV. MSRP and Sale price were both the same on the internet and it was within our price range and the vehicle was in sto Setup a time to test drive an SUV. MSRP and Sale price were both the same on the internet and it was within our price range and the vehicle was in stock. This turned into a waste of (3) hours with driving over there and test driving and going thru the whole pricing game--the SUV was actually $3000 more than sale price listed (just because it was "so" popular & they could add that $$ on) ok so that is frustrating. Then another $5500 for a warranty/options package that is already on the vehicle (not noted ahead of time of course anywhere) & you cant avoid that extra cost. Having known all of that ahead of time would have been nice-then we simply dont make the trip and do all the legwork then)---you dont really go to buy a specific vehicle and it is almost $10,000 more than the actual SALE price listed typically. The listed SALE price is usually the sale price or at least the starting price & it goes lower--that is why it is the SALE price? Frustrating. More

Great service, friendly staff, especially Joshua!Thanks to all the staff who are always very attentive and accommodating! I always recommend your store to friends who are looking for a vehicle. to all the staff who are always very attentive and accommodating! I always recommend your store to friends who are looking for a vehicle. More

Great service today. Everyone made me feel welcomed. My recall was efficient. The complementary oil and maintenance check services were appreciated. Thank you for providing personal and complementary servi recall was efficient. The complementary oil and maintenance check services were appreciated. Thank you for providing personal and complementary services. More

Outstanding service!!! Dennis, Gus and Keegan were such a pleasure to work with! You really won’t find better people to deal with. I will highly recommend them to my famil Dennis, Gus and Keegan were such a pleasure to work with! You really won’t find better people to deal with. I will highly recommend them to my family and friends! They were professional yet made me feel at home! I am so happy with my new car and my experience at Russ Darrow Kia! THANK YOU!! More

Price policy confusion Wally was so helpful in finding exactly the van we were interested in purchasing. He was knowledgeable about the vehicle and provided friendly service Wally was so helpful in finding exactly the van we were interested in purchasing. He was knowledgeable about the vehicle and provided friendly service. The purchasing process with regards to the final price became uncomfortable when the new car manager stepped into the deal. He was new to the dealership, didn't seem to have a working relationship with his sales staff and became rude and confrontational right on the sales floor. Overall we have been happy with the vehicle purchase. More

I am happy with my new car and overall positive experience Gregg Kasper was great to work with. Highly recommend him. Overall the dealership was friendly and worked with me in a positive way. Would do business Gregg Kasper was great to work with. Highly recommend him. Overall the dealership was friendly and worked with me in a positive way. Would do business with again! More

Excellent customer service. My appointment was scheduled for 2:00 and I was taken on time. I asked questions and they were answered perfectly. Great people. for 2:00 and I was taken on time. I asked questions and they were answered perfectly. Great people. More