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Russ Darrow Kia of Waukesha
Waukesha, WI
1,348 Reviews
Located in Waukesha, WI, Russ Darrow Kia is your go-to destination for new and certified pre-owned Kia vehicles. With an extensive inventory of cars, SUVs, and crossovers, we offer something for every driver. Each pre-owned and certified vehicle undergoes a rigorous multi-point inspection to ensure it meets our high standards for quality and reliability. Backed by over four decades of trusted service from the Russ Darrow Group, our team is dedicated to providing an exceptional car-buying experience. Visit Russ Darrow Kia in Waukesha today and discover top-notch service, unbeatable selection, and great value!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,348 reviews
July 20, 2021
Even though inventory was low given the market, staff, especially Wally, were very helpful. No pressure at any time, really just wanting to ensure you make the right choice for you. especially Wally, were very helpful. No pressure at any time, really just wanting to ensure you make the right choice for you. More
by Matt
Employees Worked With
July 17, 2021
I was greeted immediately and the entire time it took to let them know what I wanted, find the car at another dealership, test drive the same model, decide to buy, go through the paperwork and sign everythi let them know what I wanted, find the car at another dealership, test drive the same model, decide to buy, go through the paperwork and sign everything was 2.5 hours. I have never had that go so quickly. Kenny was great to work with and the entire Russ Darrow team was a delight. More
by Jeanette
July 16, 2021
I had the best car purchasing experience with Wally Thom and the Russ Darrow team in Waukesha this week. My thanks to all of you for helping me with finding the right vehicle, pricing, financing, licensing and the Russ Darrow team in Waukesha this week. My thanks to all of you for helping me with finding the right vehicle, pricing, financing, licensing, and more. I would highly recommend this dealership. Special thanks to salesman Wally who went the extra mile for me! More
by dlvaren
July 13, 2021
This is our 2nd vehicle in less than a year from here. Cannot say enough about the sales department and how comfortable they make the process. Very personable people. Cannot say enough about the sales department and how comfortable they make the process. Very personable people. More
by K5/Telly
July 12, 2021
My car salesman Dennis was excellent told him what we wanted and he worked his magic everyone was very friendly we will be back again wanted and he worked his magic everyone was very friendly we will be back again More
by Msiggy
Employees Worked With
July 11, 2021
Great customer service as always! This is the third Kia I’ve purchased/leased from Russ Darrow Kia, Waukesha. Couldn’t be more pleased! Thank you! I’ve purchased/leased from Russ Darrow Kia, Waukesha. Couldn’t be more pleased! Thank you! More
by TWeber
Employees Worked With
Other Employees :
Kenney Crump, Rebecca Boczkowski
July 07, 2021
Liar liar liar A great car I purchased which what I was told 123,000 miles 2015 Kia Soul two weeks after I bought it water pump is leaking call the dealership and was told it was an as is deal but when I p told 123,000 miles 2015 Kia Soul two weeks after I bought it water pump is leaking call the dealership and was told it was an as is deal but when I purchase the car for 8000 I tried to negotiate a price and was told it was a great running and in condition car in short If you buy from this dealership a used car make sure you inspect the car completely Because a blind mechanic could have seen the water leak in the water pump of the car that I bought liars liars liars I do not recommend this place to buy a used car More
by Pantojas0525
Employees Worked With
July 05, 2021
Great and timely service from service advisor, first time received the video review of the 10 points check, very impressive. received the video review of the 10 points check, very impressive. More
by Bjeffers
Employees Worked With
July 04, 2021
Wally was very helpful and answered all our questions regarding the car we purchased. regarding the car we purchased. More
by juleneflanagan63
Employees Worked With
June 29, 2021
Eric is a great service manager. It is the second time Eric is a great service manager. It is the second time that I have dealt with him and he is very good to work with. I brought my car in for a recall Eric is a great service manager. It is the second time that I have dealt with him and he is very good to work with. I brought my car in for a recall notice which just came out so unfortunately there wasn’t a lot of experience with it yet. This is a great dealership and I look forward to my next visit. More
by Kia Seltos owner
Employees Worked With
Eric Johnson 5 stars
