Russ Darrow Kia of Waukesha

Painless car shopping at Russ Darrow I have never had a car buying experience as pleasant as this one  a pleasure to deal with through the entire buying process I feel like we got a very I have never had a car buying experience as pleasant as this one  a pleasure to deal with through the entire buying process I feel like we got a very good price. The whole experience was pleasant and professional. More

Leasing a Kia Soul All in all a pleasant experience. I got the vehicle I wanted and was able to keep the price within our budget. I'm still hoping to take home a hamster All in all a pleasant experience. I got the vehicle I wanted and was able to keep the price within our budget. I'm still hoping to take home a hamster also. More

Worst Experience EVER! I went into Russ Darrow Kia to test drive a KIA Sportage. I had 5 cars that I was looking at and the Sportage was the last one on my list. From the mo I went into Russ Darrow Kia to test drive a KIA Sportage. I had 5 cars that I was looking at and the Sportage was the last one on my list. From the moment I sat down with the salesman, Dennis Cardinal, I had the feeling that he wasn't interested in talking to me. I was upfront with every dealer that I visited, telling them that I was looking at 5 cars and was test driving each that day to narrow my choices. I wasn't going to be making a decision to buy on that visit. As soon as Dennis heard that, he completely turned off. I told him that I had previously owned a Kia Sportage and he told me that it was a piece of junk; that they were much better now. I really liked my old Sportage so this took me by surprise. I had to pull every piece of information out of him; he never offered anything. I told him what I wanted on the vehicle, and then I had to listen to him tell me why I didn't really need it. He kept trying to talk me into a cheaper version than what I wanted. When we went for the test drive, he never explained what anything was on the interior of the car. Again, I had to ask all questions. He made numerous sexist comments about what features were important to "women" drivers, etc. which was not what I was interested in. When we got back to the dealership, I said "Let's talk pricing" and he flat out refused to discuss price with me. He said, you aren't ready to buy so it's too early to talk price. I said that my decision making was based on reviews of the vehicles, test drive and pricing. He told me when you make up your mind, you can bring your husband back in with you and we can discuss price. THAT WAS IT! I will never walk back into that dealership and I will make sure that I let everyone on social media know how badly I was treated. I did buy a vehicle - a Nissan Rogue from Gordie Boucher in Greenfield. They know how to deal with female customers. Too bad that Russ Darrow Kia missed out on a $30K sale. More

pleasant and stress free at Russ Darrow This was my first car purchase Our salesperson was friendly and very helpful excellent sales team from start to finish A true first rate dealer! This was my first car purchase Our salesperson was friendly and very helpful excellent sales team from start to finish A true first rate dealer! More

new 2015 sedona Our experience at Russ Darrow KIA was great. I feel comfortable knowing that our salespeople did everything possible to get us a great deal on the car Our experience at Russ Darrow KIA was great. I feel comfortable knowing that our salespeople did everything possible to get us a great deal on the car we wanted. I will continue to buy KIA vehicles ( I own 2, but only bought the newest one from Russ Darrow), and will undoubtedly purchase the next one from the same dealership. More

perefect! We were very happy with our experience at Russ Darrow All Questions answered Cordially and Fully The sales manager, got us the price and option packag We were very happy with our experience at Russ Darrow All Questions answered Cordially and Fully The sales manager, got us the price and option package we were looking for. I would definitely come back when I need a car again! More

accommodating Everyone at Russ Darrow was very useful they tried to grasp your wants in a car. The folks at the organization were nice and was fast. This was my 1st Everyone at Russ Darrow was very useful they tried to grasp your wants in a car. The folks at the organization were nice and was fast. This was my 1st automobile purchase they were accommodating More

made buying process very easy The staff at Russ Darrow made the whole buying process very easy. The finance process was also very smooth Thank you to everyone at russ darrow kia The staff at Russ Darrow made the whole buying process very easy. The finance process was also very smooth Thank you to everyone at russ darrow kia More

I would recommend very helpful! They even made up for a mistake of mine. I would recommend this dealership to anyone. The process was made a lot less stressful and ti very helpful! They even made up for a mistake of mine. I would recommend this dealership to anyone. The process was made a lot less stressful and time-consuming than other experiences I have had. More

awesome job! Everyone at Russ Darrow did and awesome job! It was such a pleasure dealing with all the members at the dealership. Thank you very much for the great Everyone at Russ Darrow did and awesome job! It was such a pleasure dealing with all the members at the dealership. Thank you very much for the great service. They helped in many different aspects of buying the kia More