Russ Darrow Kia of Waukesha

Fantastic!!! We have bought numerous cars over the years . Always been very happy and satisfied with the whole process. Would recommend Dennis for anyone intereste We have bought numerous cars over the years . Always been very happy and satisfied with the whole process. Would recommend Dennis for anyone interested in buying or leasing a car!! More

Awesome!! We thoroughly enjoyed working with Dennis Cardinal! You could tell he had our best interests at heart and tried all he could do to get us the best dea We thoroughly enjoyed working with Dennis Cardinal! You could tell he had our best interests at heart and tried all he could do to get us the best deal! We highly recommend working with him and Russ Darrow Kia. More

Review Was immediately greeted by Heather upon arrival, she is great and very friendly and helpful. I cannot say the same for anyone else though. Manager Bra Was immediately greeted by Heather upon arrival, she is great and very friendly and helpful. I cannot say the same for anyone else though. Manager Brandon laughed in my face with the price I offered for my new Kia Optima. No one was willing to negotiate or offer any sort of incentive for me if I purchased a new car. I feel like I made a mistake for not shopping around for the best deal. However, I love my new car and Heather is a nice person who made me decide to go ahead with the purchase. Heather gets 5 stars for everything. Everything else, not so much. More

Some efficient beneficial Lee was very knowledgeable and helpful. Made me feel like my time mattered and was appreciated. Great service for the time that I spent at the dealers Lee was very knowledgeable and helpful. Made me feel like my time mattered and was appreciated. Great service for the time that I spent at the dealership. More

Great Service!! I really had a great experience with Jeff a the team. Everyone was helpful and informative. Would most definitely recommend them to friends and family I really had a great experience with Jeff a the team. Everyone was helpful and informative. Would most definitely recommend them to friends and family. More

Overall every part of the vehicle purchase was outstanding When we arrived at the dealership, the salesman, Jeff Ruthenberg showed professionalism right off the start. He walked us through every step of our pu When we arrived at the dealership, the salesman, Jeff Ruthenberg showed professionalism right off the start. He walked us through every step of our purchase. He showed us the many different styles, colors, and all the different options. Jeff Ruthenberg also drove to a different KIA to pick up our Sorrento, only because Russ Darrow did not have the color my wife and I wanted on the lot. Overall it was a pleasure working with Jeff and I would recommend him and the whole group to every one who is interested in a vehicle purchase. More

Absolutely wonderful and very respectful We were treated very respectful and we laughed were at ease. Everyone acknowledged us not just the salesperson we were dealing with. Very well treated We were treated very respectful and we laughed were at ease. Everyone acknowledged us not just the salesperson we were dealing with. Very well treated. More

Great service Everyone was very helpful! They understood my wants and needs. You can tell they value a returning customer and I can't wait to experience the next le Everyone was very helpful! They understood my wants and needs. You can tell they value a returning customer and I can't wait to experience the next leasing. More

Perfect location and service experience ! Love the early drop off to convenient location and friendly prompt shuttle service ! Car was ready early washed and pulled up front when I arrived. Th Love the early drop off to convenient location and friendly prompt shuttle service ! Car was ready early washed and pulled up front when I arrived. They make service very easy. More

Fantastic staff and service! Great deals and warranties! I wanted a great deal for a certified pre-owned vehicle (CPO) with the best warranties I could find. So I looked online at different dealer websites f I wanted a great deal for a certified pre-owned vehicle (CPO) with the best warranties I could find. So I looked online at different dealer websites for CPOs and only Russ Darrow offered a 3yr/100,000mi warranty for their CPOs. The evening before I purchased my car 9-23-2017, I came to this dealership to ask quite a few questions (I made a big list) about financing, vehicle registration and such, and to look at their CPO inventory. Within a minute I was greeted by friendly staff members and a wonderful new employee named Heather guided me through my eventual car purchase. She was very helpful and she answered all questions I had or found someone that could. She showed me all CPO hatchback vehicles under $15,000 informing me about features of convenience (extra trunk space), safety (crumple zones) and the like. Heather eventually found me a 2014 Kia Soul that was leased, had only 20,000mi, brand new pretty much under $12,000. That Kia Soul (which is now mine :D) also had it's orginal 10yr/100,000mi manufacturer warranty. Also, since I bought a Kia brand vehicle at a Kia dealership the 3yr/100,000mi warranty was upgraded to a 5yr/100,000mi warranty as a Kia dealership special! Two warranties! After I decided that car was the one we went back inside to discuss additional insurance and warranties. Heather recommended the Simoniz Diamond Plus warranty that covers interior and exterior cosmetic repairs such as stains, minor dents, scratches and such. You also get a protective coating called Glass Coat you can have painted onto your car (you have to schedule an appointment) by Simoniz. Also when buying the Simoniz Diamond Plus plan I got 24hr roadside assistance, no deductible for repairs, an unlimited amount of repairs, a lifetime warranty guarantee, and coverage or repair for damaged or lost car keys. With a warranty deal that great I thought it would be money well spent to keep my car in tip top shape for a trade in value. The plan costed me an additional $2,990 but over monthly payments it's only around $50 a month for all that it covers. After pre-deciding all that I wanted, Heather told me she would have all paperwork all lined up and ready to go tomorrow 9am right away when they opened and gas put into the Kia for a test drive. The next day I brought my Dad along to help me test drive, inspect and buy the car and very quickly we were off on a test drive. Everything went really good and Heather had a pre-planned test driving route with city driving, curves, bumpy roads, highway driving, a good route. When we got back we were happy with the car and we went through all of the insurance processing and financing on the double because I had to be to work later that day. A thank you to Sony, Heather and the car detailing staff, all staff for hurrying. The staff did a really good job and rushed it just to make a customer happy with excellent service. Which I was and am. It really was hassle free, quick and easy, they did all the work for me! I got more than I paid for that's for sure! ;) And at a little after 9am Monday morning I got a phone call from their service department about scheduling an appointment to have the Glass Coat applied and a full size spare tire put in (which I bought) Friday. Fantastic job everyone! Thank you so much! More