Russ Darrow Kia of Waukesha

Very poor communication bordering on dishonesty, Bait/Switch My daughter went in and was very direct in her financial requirements and needs as a Uber driver. She was told she was approved by the salesman, with My daughter went in and was very direct in her financial requirements and needs as a Uber driver. She was told she was approved by the salesman, with no down payment , only trade in and could drive the 2011 Kia Sorento home that night, subsequently several hours later she was told to go home and pick the Sorento up in the morning, they needed to clean it and the banks were closed. After several hours at the dealer she was suddenly told she needed a $6000.00 down payment. My issue was if she was not approved initially, she should have been informed immediately and went back to work. She lost many hours of work by being SAND BAGGED. The salesman also sent me a LinkedIn invitation and when I tried to get clarification from him on what had happened he simply blocked me. More

Wally Walnuts rulez Wally helped me find a great car in my price range. Thanks Wally! Greg was also a big help. Thanks Russ Darrow and the Kia Family! Wally helped me find a great car in my price range. Thanks Wally! Greg was also a big help. Thanks Russ Darrow and the Kia Family! More

Always a Pleasure Today we purchased our 7th car from Russ Darrow and Dennis has been our sales guy on the last 6. We wouldn’t go anywhere else without contacting Denni Today we purchased our 7th car from Russ Darrow and Dennis has been our sales guy on the last 6. We wouldn’t go anywhere else without contacting Dennis first and he always makes sure we get exactly what we came for. We don’t always come in with our credit in too notch condition but Dennis and the finance team always come up with a financing plan that fits our situation. My husband and I would highly recommend Dennis and the Russ Darrow team to anybody shopping for their next vehicle. More

Professional and Pleasant We recently had a great experience at Russ Darrow Waukesha. The person we worked with, Wally Thom, went out of his way to help us find the vehicle we We recently had a great experience at Russ Darrow Waukesha. The person we worked with, Wally Thom, went out of his way to help us find the vehicle we were looking for. We appreciated the professionalism of each person we encountered there. My husband and I would not hesitate to recommend Wally and the staff at Russ Darrow Waukesha. More

Sales people at russ darrow Russ darrow has good salesman like Dennis Cardinal. Pleasant and friendly person to work with.They are very helpful and friendly. I enjoy visiti Russ darrow has good salesman like Dennis Cardinal. Pleasant and friendly person to work with.They are very helpful and friendly. I enjoy visiting with Dennis and Brandon when I come for my oil change. They always say hi and are polite to me. Good people to work with.ith. More

Very pleasant experience Just had a lovely experience yesterday buying my newest car. Buying cars always gives me a fair amount of anxiety. I’m never a fan of trying to be sol Just had a lovely experience yesterday buying my newest car. Buying cars always gives me a fair amount of anxiety. I’m never a fan of trying to be sold something I’m not interested in, or being haggled or hassled in anyway. It makes me uncomfortable, leaves a bad taste in my mouth and then I wind up wanting to go somewhere else. This experience was none of that. I was shown the exact cars I asked about, was met with respect and understanding, and experienced the best hospitality. Only had one snag that almost had me walking out of there, but it was met with sincere apologies and my issue resolved within minutes. Ken Teramura was the sales representative we worked with closely. He was amazing in every way. I’ve dealt with quite a few salesmen in the past that exemplified the unfortunately accurate stereotype that many salesmen get. And as a young woman with relatively low knowledge of cars, I very often feel like prey. Not with Ken. He was kind, compassionate, listened to our needs and wants and delivered. He is very obviously a wonderful person, and I highly recommend him if you are also a person with car purchasing anxiety. More

I got the vehicle I wanted . Everyone at the dealership was friendly and courteous. I’m not sure why I have to put in 25 words to explain why I had a decent experience and rest . Everyone at the dealership was friendly and courteous. I’m not sure why I have to put in 25 words to explain why I had a decent experience and rest Jerrell dealership in Waukesha. But I will continue talking until I get my 25 words in it was fun to shop at Rusty arrow in Waukesha More

great place, great people i have bought my Kia 2017 from this place and it been run very good. They have a very good customer service and honest people. if someone interesting i have bought my Kia 2017 from this place and it been run very good. They have a very good customer service and honest people. if someone interesting about to buy a new Kia, i would like to recommend u guys to see Lee Hathaway. He helped me alot and answer all of my question i need. More

Amazing Jeff was absolutely amazing. I came in and walked out with everything I wanted could not have asked for a better experience. Best experience I have ev Jeff was absolutely amazing. I came in and walked out with everything I wanted could not have asked for a better experience. Best experience I have ever had at a dealership. More

Friendly and informative. Provided all information. Provided everything and answered all questions. Was friendly and went over all paperwork and other aspects of the vehicle and purchase. I was satisfie Provided everything and answered all questions. Was friendly and went over all paperwork and other aspects of the vehicle and purchase. I was satisfied with the whole experience. More