Russ Darrow Kia of Waukesha

Overall good service, took longer than estimated After my car was parked for me to pick up I waited 20min for the agent to bring the report for closing. I dropped the car off at 7 30 for an oil chang After my car was parked for me to pick up I waited 20min for the agent to bring the report for closing. I dropped the car off at 7 30 for an oil change, inspection and was got the car back at 9 05 after told it would take 45min to 1 hour The service is great communication needs work. More

Buyer beware! Bought a 2018 300. Never thought to ask for a Carfax. Found out from another dealer that the car was in an accident. Never thought Russ Darrow is p Bought a 2018 300. Never thought to ask for a Carfax. Found out from another dealer that the car was in an accident. Never thought Russ Darrow is pushing wrecks on their lot, like an inner city fly by night car lot. Very disappointed, I screwed up. More mad at myself, but disappointed in chad, dennis and wally for not giving me a heads up. Buyer beware. Drove the car off the lot, plugged in my gps, no power in the 12 volt charge. No power to the 2 Usb chargers in the back seat. Bought the “certified” car on Friday, Monday went to Russ Darrow’s Chrysler deakership, had to make appointment for Tuesday. Now here from 7:30 to 10:00 pm so far. Went to hook up my phone to sync with car, no owners Manuel in glove box. Missing second key fob and due to accident not disclosed. Lost about 4500. Didn’t know it was in a wreck. Very bad start with Russ darrow. More

2017 Kia Forte EX - Yay! I highly recommend purchasing your next vehicle from this dealership. Working with Dennis Cardinal was informative and fun! Looking forward to my new, I highly recommend purchasing your next vehicle from this dealership. Working with Dennis Cardinal was informative and fun! Looking forward to my new, zippy Forte! More

Best deal on city They did everything thing they promised to do 🙂 very satisfied with sales and management location easy to find easy to turn in rent a car to purchase They did everything thing they promised to do 🙂 very satisfied with sales and management location easy to find easy to turn in rent a car to purchase my new Kia Soul More

Russ darrow kia Krystal said it was the quickest and best experience she has had buying a car. The sorento is our 8th vehicle in the last 10 years. Krystal said it was the quickest and best experience she has had buying a car. The sorento is our 8th vehicle in the last 10 years. More

A good thorough car check If they find something they will tell you, if not will you know. I get free oil changes. They are really friendly and no pressure. If they find something they will tell you, if not will you know. I get free oil changes. They are really friendly and no pressure. More

Quick and easy I didnt have an appt. They took me right away. I think i was done in less than 45 mins. I read a book while i waited. I didnt have an appt. They took me right away. I think i was done in less than 45 mins. I read a book while i waited. More

Very accommodating, well run dealership. This is my second Kia purchased from Russ Darrow. The staff is very knowledgeable and will spend as much time as you need to be comfortable with your This is my second Kia purchased from Russ Darrow. The staff is very knowledgeable and will spend as much time as you need to be comfortable with your purchase. I’m not surprised that Dennis Cardinal has received many achievement awards,he certainly deserves them. Everyone Is very professional and yet mades you feel like family. It’s obvious that the employees really enjoy working in the environment created by the company. I will definitely recommend, and return to, Russ Darrow Waukesha Kia.. More

Deligent well rounded service Very customer orientated and thorough. Answered any and all questions. Any employee that i casually bumped into while there was communicative and enj Very customer orientated and thorough. Answered any and all questions. Any employee that i casually bumped into while there was communicative and enjoyable with the small talk that occurs in these type of situations. All communications were responded to quickly which i consider very important.. Either by phone call, texting, or email. More

Genuinely Helpful This is the second car I've bought through Russ Darrow Kia in Waukesha, and I went back so I could work with Dennis again. He worked through my family This is the second car I've bought through Russ Darrow Kia in Waukesha, and I went back so I could work with Dennis again. He worked through my family's grand wishes and realistic budget to help us select the best car and price for us. As a sales person in a different industry, I strive to make my clients feel the way Dennis makes me feel - like we're working together toward a common goal with honesty and respect. More