Russ Darrow Kia of Waukesha

Great Experience! Have had bad experiences in the past, having been ripped off by car salesmen, so was very apprehensive this time around ! But shouldn’t have been. Jai Have had bad experiences in the past, having been ripped off by car salesmen, so was very apprehensive this time around ! But shouldn’t have been. Jaime, Greg and Kenny made sure everything worked out seamlessly. Not only did we get a great deal on the car, but the paperwork etc was taken care of at the earliest! Five stars to the dealership for customer service and many thanks for making this whole experience such a pleasant one :)) More

Wondeful surprise! Today my husband surprised me with a brand new Kia sportage! Dennis was so wonderful making sure to keep the excitement going. My husband had a great Today my husband surprised me with a brand new Kia sportage! Dennis was so wonderful making sure to keep the excitement going. My husband had a great time working with him to make the surprise happen. Everyone was so helpful and a joy to be around. Most especially with our 3 year old. Which if anyone knows...trying to get anything done with a toddler is not always an easy task. But everyone was so patient and kind. More

Oil change Jacob was very professional and friendly. They explained everything to me about my vehicle. I would recommend this place to others and I will go back. Jacob was very professional and friendly. They explained everything to me about my vehicle. I would recommend this place to others and I will go back. More

Recall work I brought my vehicle in for a recall. I was told it would take approximately one and a half hours. The car was done in 45 minutes. I'm very happy with I brought my vehicle in for a recall. I was told it would take approximately one and a half hours. The car was done in 45 minutes. I'm very happy with this dealership More

Outstanding Experience I've done business with other dealerships and test driven cars through others as well. When I ran my vehicle into the ground and was in need of a new I've done business with other dealerships and test driven cars through others as well. When I ran my vehicle into the ground and was in need of a new ride, I was dreading having to look for a car. My experience with dealerships have been average or below average... so I braced myself thinking it was not going to be fun. Honestly, Ken and the rest at Russ Darrow Kia are now at the top of my list for customer service, enjoyable car-buying experience, and quality of vehicles in-stock. I'm so impressed and delighted with everything, and I will be going back in the future. Ken has such a genuine character - he made my wife and I feel very comfortable from the moment we walked in the door. NEVER did we feel pressured to buy or make a decision we were not okay with. Ken wanted to get to know my wife and I first, and then put us in the perfect car. Writing this review a week later, I have no "buyer's regret". In fact, I think I love the car even more having driven it for a week. Thank you Ken and everyone else at Russ Darrow!!! More

Fun car buying experience! This was by far my best experience buying a car! They took their time explaining to me the differences between multiple cars and letting me test drive This was by far my best experience buying a car! They took their time explaining to me the differences between multiple cars and letting me test drive them all. Understood my payment range and worked within that! I never felt rushed or pressured into buying something I didn’t want and we had quite a few laughs over the few hours I was there! I will definitely recommend this dealership and Aaron the salesman I worked with to everyone looking to buy a new car! More

Awesome service department Marvin and John were absolutely fabulous!! Kept me informed and the work was done in a timely manner! Would definitely recommend Russ Darrow-Waukesh Marvin and John were absolutely fabulous!! Kept me informed and the work was done in a timely manner! Would definitely recommend Russ Darrow-Waukesha for service as well as sales. Used cars-see Ken teramura More

Dennis Cardinal is awesome! I am new to the area and needed a new vehicle and I was aware of Russ Darrow as a trustworthy name. My experience there was great, and Dennis was so h I am new to the area and needed a new vehicle and I was aware of Russ Darrow as a trustworthy name. My experience there was great, and Dennis was so hospitable and professional he was courteous and got me in a great car. I would go back him again, his helpfulness was greatly appreciated. ~Luke Pallo More

Amazing !!! I had an amazing experience with this car dealership. My parents have been buying cars here for years and have had nothing but positive experiences. I had an amazing experience with this car dealership. My parents have been buying cars here for years and have had nothing but positive experiences. More

Great Experience Another great vehicle from Dennis. We have been buying cars here for years and have positive experiences each time. Bought my first car from Dennis in Another great vehicle from Dennis. We have been buying cars here for years and have positive experiences each time. Bought my first car from Dennis in 1988! More