Russ Darrow Kia of Waukesha

Highly recommend this dealership My experience working with Dennis and Greg was nothing less than exceptional. The customer service that was displayed was beyond the norm. The effort My experience working with Dennis and Greg was nothing less than exceptional. The customer service that was displayed was beyond the norm. The effort put forth towards finding just the right car for our family was very appreciated. I look forward to referring this dealership to many of our friends and family. More

Great ServiceThe Sa The salesman was patient, kind, knowledgeable and presented many options in my car buying process. Overall, i received great customer service.I highl The salesman was patient, kind, knowledgeable and presented many options in my car buying process. Overall, i received great customer service.I highly recommend Russ Darrow. More

Unhappy I will need to return. I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just I was just in Friday. Saturday morning I am getting a low tire pressure warning. I would have thought that would have been part of the service I just had. More

Dennis is great! Dennis did a great job helping us with our new Sorento! Definitely recommend him! Very easy to work with and he is not pushy, just a great guy who i Dennis did a great job helping us with our new Sorento! Definitely recommend him! Very easy to work with and he is not pushy, just a great guy who is very understanding! We also love our Sorento! We’ve had it since September now and I love it even more than the day we took it home! More

Brake Easy Dez was great to work with. Explained all paperwork to me, and kept me updated while my rear brakes were worked on. Very happy with entire experienc Dez was great to work with. Explained all paperwork to me, and kept me updated while my rear brakes were worked on. Very happy with entire experience! More

Russ Darrow experience This was the easiest car buying experience ever! Ken T. Knew everything about the 3 models i was looking at. Ken had 3 cars ready for me to look at fr This was the easiest car buying experience ever! Ken T. Knew everything about the 3 models i was looking at. Ken had 3 cars ready for me to look at from my briefi explanation of what i was looking for and I LOVED all 3. I will definitely do business here again!! Best car buying experience EVER!Super friendly staff in finance too!! More

Straightforward experience Wally was very straightforward and was able to answer all of the questions I had. The manager Greg was very knowledgeable and offered some insight int Wally was very straightforward and was able to answer all of the questions I had. The manager Greg was very knowledgeable and offered some insight into the car buying process/market. This was my first car buying experience and compared to other dealerships, they were the most honest. More

New rotors and break pads Best price in the area (between this, Mieneke, and tires plus). Quick walk in and completed in a very reasonable time. Jacob was very helpful. Hig Best price in the area (between this, Mieneke, and tires plus). Quick walk in and completed in a very reasonable time. Jacob was very helpful. Highly recommend! More

Definitely Recommend KIA of Waukesha I worked with Wally Thom and he was awesome! He was the ONLY salesman that explained the features of the vehicle I was interested in. At other deale I worked with Wally Thom and he was awesome! He was the ONLY salesman that explained the features of the vehicle I was interested in. At other dealerships the salespeople were more (only) interested in my budget & what I was currently driving, etc. Some were overly aggressive and I immediately knew I didn't want to buy a car from them. Wally didn't pry or try to coax details out of me so he could use my responses in an attempt to sell me a car that would "perfectly meet all my needs" as one person put it. There's an emotional component to any 'big purchase' process and I felt completely comfortable throughout the various stages and I was there a long time, on multiple days. Before going in though, I did my research (which is key) and so I was ready to discuss some preliminary numbers. Wally was super respectful as he explained the cost breakdown and available incentives. I went in by myself and never once regreted not having backup. Greg Wargo also assisted me in getting the best deal for my specific needs & situation. I got a great deal on the car I really wanted and I didn't have to settle. The best part was that there was zero manipulation and no game playing during the price negotiation. Its worth noting that I'm a gal with a good b.s. detector. I know I put Greg & Wally to work 😊 and they in turn, crafted a package to work for me. I will definitely be referring others to them for a similar, positive experience. Sincerely, M. More

Great Dealership Went here with some unreasonable expectations. Russ Darrow was able to go above and beyond and get me into a car. Not only did they give me more on my Went here with some unreasonable expectations. Russ Darrow was able to go above and beyond and get me into a car. Not only did they give me more on my trade, but they also reduced the asking price to meet my needs. More