Russ Darrow Kia of Madison - Service Center

They accomplished the impossible! After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the eng After squirrels and/or mice had a feast on my wiring early this winter, I thought my 2 year old Forte was a goner. Leaves and sticks littered the engine, wires had been chewed, and all warning lights were on. (This happened in the space of 4 hours, as I had checked the washer fluid earlier in the day and all was fine). Luckily enough I live close by so I was able to drive to the dealership. When I arrived in a panic, the problem was addressed immediately by Sam, who not only explained the situation, but had me in a rental car within minutes. Sam kept in touch with my insurance company and also let me know exactly what was wrong and what steps were being taken next. I had never been confronted by such a complicated and expensive repair before, but when I finally went to pick up my car, Joe Kuckuk was able to explain to me exactly what work had been done, and answer every question I had for him. This is not anything new; Joe has consistently been one of the most friendly and knowledgeable people I've dealt with in all the years I've been a customer, and one of the reasons I come back. Others I encountered also deserve recognition for superior service and attitude were Chase, as well as April and Brittany in the office. Each one is skilled, friendly and genuine. Going to a car dealership for anything inevitably means spending money, which is never pleasant. However, the value of a good staff goes a long way in easing that burden. Thanks to everyone who got me back in my car again. See you at the next oil change! More

Body shop did a great job Jerry and Frank were of excellent help. The damage to my car was repaired, and my car looks great. They are friendly and professional, and I’m glad I Jerry and Frank were of excellent help. The damage to my car was repaired, and my car looks great. They are friendly and professional, and I’m glad I brought my car to this Kia body shop. More

Computer upgrade Great at explaining why upgrade. Servises done at a very timely manner. Offerred prior that they would Give complimentary car wash. When asked to h Great at explaining why upgrade. Servises done at a very timely manner. Offerred prior that they would Give complimentary car wash. When asked to have that done at time oif check in they noted it on request as well. Whencheckingvout asked uf it was done and serviceman said he assumed. Was not. ???? More

Great service writers take care of owners Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. Ben G., Jake and Joe take great care of their customers like we are family. Customer delight is a realization of their customers by these gentlemen. More

For an oil change The service is good. And the agent who helped me get the service I need for my vehicle is very helpful. And he sees to it that the services that my ca The service is good. And the agent who helped me get the service I need for my vehicle is very helpful. And he sees to it that the services that my car needs are being taken care off. But the kind off negative thing is that, he said that the service takes over an hour, but it lasted me for almost 2 hours. More

They mean business. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. More

Best KIA Dealership Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be w Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be washed which it was not done. But I’m okay with it, I am coming back to have my engine washed. Thank you Joe!! More

Maintenance Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been gr Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been great! More

Great service I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up More

Oil change and tire rotation Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable and clean. I will go back for future service needs. More