Russ Darrow Kia of Madison - Service Center

I was very impressed with my salesman. He was not pushy nor overly aggresive to get me my new SUV. He let me make my own decision in my own time. The manager was also much the same. It was He was not pushy nor overly aggresive to get me my new SUV. He let me make my own decision in my own time. The manager was also much the same. It was nice working with both. More

After purchase of a used vehicle, we have taken the vehicle back for multiple oil changes. We have raised concerns multiple times about check engine lights, have been told that with no light on, they a vehicle back for multiple oil changes. We have raised concerns multiple times about check engine lights, have been told that with no light on, they are unable to see previous check engine lights. Being a mechanic previously, I know that has to be false. I have returned the vehicle with the light on, and they noted the light, but they didn’t do anything about the fault. They said bring it back a different day as it was a Saturday, and no tech was around. Upon yet another return to the dealership, the light had gone out, and once again was told they couldn’t do anything about it. I understand intermittent issues can take time, yet a code that Kia has posted a technical bulletin with warranty hours of .3… I also have been waiting for word on when our steering wheel heater will be replaced and it has been 2 months still on that issue as well. More

I don't think Russ Darrow is the best value for getting your vehicle serviced. Having regular maintenance performed here doesn't seem to justify the price. I think I'll find a separate auto shop that isn't your vehicle serviced. Having regular maintenance performed here doesn't seem to justify the price. I think I'll find a separate auto shop that isn't necessarily specialized in Kia, but gives me better value for my money. More

This morning I came for an appointment for an estimate and Jamie came out and was so very helpful and actually was able to help me so I didn’t actually have to make an additional appointment. He was outst and Jamie came out and was so very helpful and actually was able to help me so I didn’t actually have to make an additional appointment. He was outstanding in every way. More

It was a painless service I don’t know what else to tell will go back again will go back again More

Was able to get an appointment for an oil change had great service and didn't take long to wait great service and didn't take long to wait More

They have a Friendly service department. Hours are convenient. Shuttle is very helpful and convenient Hours are convenient. Shuttle is very helpful and convenient More

Joe was great to work with, once the part finally arrived they got my vehicle in ASAP. they got my vehicle in ASAP. More

My service was fantastic in the Service department. I forgot the name of my service guy, iI think it was Joe, he was the only one working and he was absolutely fantastic. He was quick and prompt and r I forgot the name of my service guy, iI think it was Joe, he was the only one working and he was absolutely fantastic. He was quick and prompt and reviewed everything. I would highly recommend him again. Please tell him thanks for everything. Jen H More

John is a great service advisor. Vance is a great shuttle driver. AAA service from these two shuttle driver. AAA service from these two More