Russ Darrow Kia of Madison - Service Center

My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was v He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was very quick in checking me out. More

They were very knowledgeable and friendly. I really enjoyed my experience at russ darrow kia on the west side. I really enjoyed my experience at russ darrow kia on the west side. More

This is entire situation was so stressful and so confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process More

They take great care of my car being serviced and everyone is great to deal with. everyone is great to deal with. More

Kia is the only shop I trust to take my car to get service. The employees are wonderful and helpful the derive is excellent service. The employees are wonderful and helpful the derive is excellent More

Had my vehicle for over 2 months. First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles a First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles and I though that was ridiculous they said I needed to approve more labor time for further diagnostic tests. $700 later they said it was a $35 fuse. Talk about being rung through the wringer. Communication was terrible. More

Great team that is committed and will get the job done correctly the first time every time! correctly the first time every time! More

Disappointed in having to wait 3 days b4 I got my car back. When calling, many of my calls did not go through for me to talk with someone. back. When calling, many of my calls did not go through for me to talk with someone. More

Great sales group, l have reservations about the service department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get a callback you start to question. My question was simple and all I wanted to do was discuss it with someone who was not the operator, More

Quoted me for $600 extra in unnecessary repairs. Upon second opinion I got car fixed for half the price. Upon second opinion I got car fixed for half the price. More