Russ Darrow Kia of Madison - Service Center

Poor customer service I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We actually argued about that. I had told him that I've been coming there and getting free oil changes since I bought the car. So he looks up my information and realizes that I have. He said I purchased a warranty plan. Now that is something I do not recall. So, I ask him if I can see what I purchased. So, I slightly turned the screen. He yells at me and tells me that there was nothing to see. I got upset and was about to curse him out, but I didn't. I got up and went to the waiting area. He was not being professional at all. If I hadn't of got up and left, I don't know what would have happened. This is the second time I was treated poorly at this place. Sometimes when I need my oil changes done, I hate going there. But since it's free, I do. For other services I don't go there. I go some place else to have my vehicle serviced. Plain and simple: POOR CUSTOMER SERVICE!!!!!!!! More

Quick and Easy No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Sch No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Schwartz and kudos to the lube tech that worked on it. More

Drop in service I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait i I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait is always appreciated. With wifi, television, and fresh popcorn the waiting area is comfortable and relaxing. Worth my trip from the North side of Madison to get my car serviced. More

Efficient at service department You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They as You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They ask you good questions and give you options. More

Great Service I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to turn it over to Kia Service to get the lane warning indicators recalibrated. The Glass Company was supposed to contact Russ Darrow to set up the calibration after the windshield was installed. Unfortunately that did not happen. The service department had no knowledge or appointment set up. This is where Ben Gaither took over. He went out of his way to contact the glass company plus after the windshield was installed he promptly had my car in a bay to get recalibrated. I could have been told they had no time slots open but Ben worked with me professionally to resolve the issue. I appreciate the service I received from the team at Russ Darrow Kia. More

My car works like a charm. They repaired some difficult things and I now feel safe with this car. They explained whathad to bedone and told me what they did. It was done very we They repaired some difficult things and I now feel safe with this car. They explained whathad to bedone and told me what they did. It was done very well. More

Very polite very professional always Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have wit Always great experience at Russ Darrow from sales finance department service goes out of there way to explain everything or any concerns they have with vehicles to keep u safe More

Exelent Very helpful, He offer me a ride if any major problem shows up in my car, The car was given back clean and running great. Very helpful, He offer me a ride if any major problem shows up in my car, The car was given back clean and running great. More

Engine Relpacement My car needed a engine replacement. Dan made it a very positive experence. Dan made sure i had a car to drive while mine was being fixed. He answered My car needed a engine replacement. Dan made it a very positive experence. Dan made sure i had a car to drive while mine was being fixed. He answered questiond i had. Dan took the time to help make this as easy for me as possible. He has awsome customer service skills. I will in the future ask for Dan to help me, because he treats people as he would like to be treated. Respects goes along way. Thank u More

Always professional n I d fluid topped off brake light fixe We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere els We have 2kia souls wife 2015 mine 2017 Kia spul love it staff always professional polite they bend over backwards to help you wouldn’t go anywhere else have reffered a lot of people to Clifford they have bought Kia souls my next one will be soul turbo keep up good customer service. Orv schinke More