Russ Darrow Kia of Madison - Service Center

Crowded loud waiting area. Work done 1 hour past promised time. No updates given. Undisclosed hidden cost for oil change. Work done 1 hour past promised time. No updates given. Undisclosed hidden cost for oil change. More

Poor communication. I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car a I always had to reach out to them to get a status on things. They usually wash the car when I have an oil change and they didn’t this time. The car actually is way dirtier than when dropped off, not exactly sure why. No one explained the bill to me. Leaking oil issue was “fixed” last time car was serviced and had to be redone this time (at my expense). I would not recommend. The only reason I went there is because the other Kia dealer is pretty far out of my way. More

Russ Darrow Kia has always been a scam the only reason I still go there is because I have free oil changes left on my account once those are used up I’ll be going elsewhere Never Buy a car here the salesman still go there is because I have free oil changes left on my account once those are used up I’ll be going elsewhere Never Buy a car here the salesman and manager are just big scammers there are 4 or 5 other dealerships within a mile of Kia I would go there before I ever stop at Russ Darrow Again 0/5⭐️ More

I experienced quick service and the team were very communicative throughout the process. I recommend this team! communicative throughout the process. I recommend this team! More

It was great ,very helpful and Josef was greet guy, i will recomand this service will recomand this service More

You are the best I recommend you to all my friends and family 😀great service family 😀great service More

Outstanding service as usual ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! More

Russ Darrow West is great about getting you in for customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest More

Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More

Russ Darrow provided excellent service throughout the entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day. entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day. More