Russ Darrow Kia of Madison - Service Center

Disappointed in the last 2 visits. Service writer didn’t understand what you tell them. Technicians are slow. Was told the technicians weren’t certified. Standard oil change took 1 hour 45 minutes. understand what you tell them. Technicians are slow. Was told the technicians weren’t certified. Standard oil change took 1 hour 45 minutes. More

I had a great experience at Russ Darrow Kia. I dropped my car off at lunch for unexpected maintenance and picked it up after work. Thank you! my car off at lunch for unexpected maintenance and picked it up after work. Thank you! More

Great service representatives. They made sure everything was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. More

Always great service! Great place over all! Highly recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! More

I bought my car there because of the Dealer warranty. It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service De It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service Dept that’ll keep me coming back. More

Service Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! More

Oil change Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the ser Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the service to be completed. More

Very fair & friendly I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little se I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little service work, the dealersip charged me nothing for their inspection. I am very grateful! More

Service Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessa Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessary thanks More

Great Detail job/oil change free I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $2 I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $20 coupon. Looks like new kia! Thanks! More