Russ Darrow Kia of Madison - Service Center

Great team that is committed and will get the job done correctly the first time every time! correctly the first time every time! More

Great sales group, l have reservations about the service department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get department. When you can’t get the department to answer the phone after multiple calls and multiple rings and when you leave a message and can’t get a callback you start to question. My question was simple and all I wanted to do was discuss it with someone who was not the operator, More

Quoted me for $600 extra in unnecessary repairs. Upon second opinion I got car fixed for half the price. Upon second opinion I got car fixed for half the price. More

Joe is always great! He offers great advice, gives accurate quotes, and lines up the best service He offers great advice, gives accurate quotes, and lines up the best service More

Every interaction is genuine. Great group of folks to work with in the service department.! Great group of folks to work with in the service department.! More

Provided a lot of insights regarding my new electric vehicle. It was very helpful and a positive experience. vehicle. It was very helpful and a positive experience. More

Great job! Service was great! Didn’t wait very long at all. And great popcorn! Service was great! Didn’t wait very long at all. And great popcorn! More

Smooth, clean, friendly, just a bit pricey I was impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait impressed with the warm welcome from arrival. The time they quoted was less than i waited. The complementary drinks and clean waiting room made wait not so bad. Only room for improvement is keeping prices down. 150 for oil change and tire rotation is a bit pricey. More

My car has a warranty issue that needs repaired. They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, bu They told me they’d call when part came in, and it’d be a few hour job. After 2 weeks I heard nothing so I called. Part was in and no one told me, but then was told only some of the part pieces were in. They also told me it’d be a multiple day job. Very different from what I was initially told. They told me they’d call when all parts are in. That was over a month ago and I’ve called twice for updates. I was told I’d hear by last Friday and nothing. More

I went to the service center for an oil change. It was fast and the staff were very friendly and knowledgeable. And in the end my car was washed. I will definitely use the service center again. It was fast and the staff were very friendly and knowledgeable. And in the end my car was washed. I will definitely use the service center again. More