Russ Darrow Kia of Madison - Service Center

Leah in the service department at Russ Darrow - KIA on Madison's west side is the best! Thorough, kind, timely...with constant contact about the work needed, why, and cost. Thank you! Madison's west side is the best! Thorough, kind, timely...with constant contact about the work needed, why, and cost. Thank you! More

Nice staff and clean waiting area. Got service done within expected time. Ben even showed me how to check oil. I learned something new.Thank you! within expected time. Ben even showed me how to check oil. I learned something new.Thank you! More

I can’t speak for the sales force because when I am waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’r waiting for work on my car, all I ever see of the sales force and manager standing around huddle as though they just came out of a freezer. Or they’re smoking outside the entrance, which isn’t impressive. Go smoke in the back of the building where no one can see or smell you. No one wants to smell your xxxx smoke! As for the service department....they ROCK!!! I travel well over an hour to have service work performed on our Kias and now my daughters Pontiac Vibe! The only reason I take my cars to this location is because of Joe Kuckuk! He is honest, fair, and will go the extra mile for his customers, and this was before he took on the awesome responsibility of be the manager of the department! I cannot say enough about Joe! I recommend him and the department to my friends and family and I don’t give out recommendations like lollipops. I highly recommend the service department at R.D. Kia because of Joe kuckuk! Go see Joe and you won’t be disappointed! More

Great place and service. They always are able to get my car in when needed and always helpful in answering my questions. I would recommend. car in when needed and always helpful in answering my questions. I would recommend. More

Leah was my service rep and she was very friendly and knowledgeable. She had the work done I ordered in the time she estimated it would take. knowledgeable. She had the work done I ordered in the time she estimated it would take. More

I always bring my car to Russ Darrow Kia for service. Always great service department. Ben and Joe are great to work with. Thanks guys Always great service department. Ben and Joe are great to work with. Thanks guys More

He was helpful they gave me a good deal for my 2020 Kia Sportage. We made and appointment for that date and we make it through the day and give my Kia Forte 2017 in trade in. Sportage. We made and appointment for that date and we make it through the day and give my Kia Forte 2017 in trade in. More

service Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on w Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on when he saw I had one on. Used gloves. had sanitized pens for signing paperwork. Pulled up my info and let me know my status about the service program I had bought (which I knew already, but appreciated). Very seamless! More

Great service department I have been coming here for a few years as the agency I work for owns over 15 Kia Sedonas. Not necessarily the best van out there, but when it is back I have been coming here for a few years as the agency I work for owns over 15 Kia Sedonas. Not necessarily the best van out there, but when it is backed up by a quality service department it makes a difference. I even bring our Toyota vans here as that dealership does not have the customer service that you find at Russ Darrow. Joe has been running the service department for a while now and he has always kept me informed of parts needed, pricing, options and time the vehicle will be ready. That is the job and he performs it very well. I also have to add that during this Covid-19 crisis we have had, the dealership has remained open and has made it safe for customers and staff to be inside. More

Service was great. Thorugh. Always friendly folks. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. More