Russ Darrow Kia of Madison - Service Center

Outstanding service as usual ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! Keep up the good work ! it is a pleasure to come back everything time ! Keep up the good work ! More

Russ Darrow West is great about getting you in for customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest customer service very fast. I love it that they do not try to oversell I feel they’re very fair and honest More

Very pleasant to deal with. Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! Asked for a tire rotation but since they are getting older, the procedure was not done, saving me money. Thank you! More

Russ Darrow provided excellent service throughout the entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day. entire transaction. They didn't have the vehicle I wanted on the lot but quickly located one and I had it the next day. More

Everything and everyone was very professional and helpful. Especially Joe in the Service Department! Thanks Joe. helpful. Especially Joe in the Service Department! Thanks Joe. More

Jess at Russ Darrow was very helpful, friendly and patient. Great service, I will keep using them. patient. Great service, I will keep using them. More

I love how they make various times available for appointments throughout the day and how their system allows you to create online appointments. appointments throughout the day and how their system allows you to create online appointments. More

Very friendly staff. Very organized and all is clean and comfortable. Always look forward to going there. Very organized and all is clean and comfortable. Always look forward to going there. More

18 days to fix car. After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we wi After 16 days they had forgotten to get a necessary gasket. Coolant had gotten into the engine oil but they stated the engine is still good , we will see. The extended warranty that was sold to me did not cover the part and I am out $1500. More

Prompt, kind, courteous, caring, informative, knowledgeable, thorough, trustworthy, clean, easy to make appointment, can usually get an appointment scheduled when I want and within a short period knowledgeable, thorough, trustworthy, clean, easy to make appointment, can usually get an appointment scheduled when I want and within a short period of time, great coffee in waiting area, clean bathroom and waiting area More