Russ Darrow Kia of Madison - Service Center

Russ Darrow is amazing. Great customer service, great employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us employees. Love going there!!! We love going there. Everyone is very kind and considerate and really looks out for us More

Oil change went just fine with no appointment. Waiting area is adequate, service was completed in a timely manner and the work was satisfactorily completed. area is adequate, service was completed in a timely manner and the work was satisfactorily completed. More

I've been using this dealership for new cars and repairs for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for se for over ten years. The customer service is outstanding, particularly Joseph in the Service Department, who greets me by name each time I'm in for service. I've always been extremely satisfied with the services, and the staff has gone out of their way more than once to make sure my concerns were addressed. Thank you! More

Kia Madison’s service department has incredibly attentive and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the p and kind workers. They readily helped me and ran through several options I had for services. My visit was speedy. It typically goes faster than the predicted time. I am always very happy with my experience. More

We don’tTrust anyone else with our car. You have fair pricing for service and very friendly and thorough with the work you do we would recommend you to anybody pricing for service and very friendly and thorough with the work you do we would recommend you to anybody More

Love Russ Darrow Kia from the sales department to the service department, they always go above & beyond. I've purchased three cars from them and never been disappointed. service department, they always go above & beyond. I've purchased three cars from them and never been disappointed. More

The service is very good, that is why I leave my house at 6:30 am to change oil. Besides, I do service where I bought the car brand new 6:30 am to change oil. Besides, I do service where I bought the car brand new More

Buying my car was a great experience. However going back for a detail that was supposed to be discounted I was charged full price and the exterior of the car was still dirty. And the sticker residue from pu for a detail that was supposed to be discounted I was charged full price and the exterior of the car was still dirty. And the sticker residue from purchasing the car that I asked to be removed was still there. My sales guy isn’t listed - good job Chris!! More

Everyone i encountered, while having my vehicle serviced, was kind, knowledgeable, friendly, and honest. They answered every question with respect and made sure i was comfortable while i waited. was kind, knowledgeable, friendly, and honest. They answered every question with respect and made sure i was comfortable while i waited. More

Always courteous and willing to talk with me about my car. I don’t think that the service has ever taken more than an hour. car. I don’t think that the service has ever taken more than an hour. More