Russ Darrow Kia of Madison - Service Center

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a great place for service. You just want to plan your day accordingly. More

The service has always been good at this dealership. My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a g My only concern is that it doesn't matter when my appointment is scheduled, they are still crazy busy. In some respects that speaks to them being a great place for service. You just want to plan your day accordingly. More

The service was professional and friendly. My vehicle was checked in promptly and I was able to view the mechanic’s inspection on my phone. Totally satisfied with the experience. My vehicle was checked in promptly and I was able to view the mechanic’s inspection on my phone. Totally satisfied with the experience. More

Oil change and system updates shouldn’t take 2. 5 hours. Or a heads up about the time involved would have been nice. Also not having the recall parts in hand was frustrating to say the least. 5 hours. Or a heads up about the time involved would have been nice. Also not having the recall parts in hand was frustrating to say the least. More

Quick and reliable service, service preformed was in the time frame provided. Here are the rest of the words required. time frame provided. Here are the rest of the words required. More

Service took a bit longer than anticipated. I didn’t receive the video that was supposed to be forwarded. Kind staff for sure. I didn’t receive the video that was supposed to be forwarded. Kind staff for sure. More

My car was left in the service bay. There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entire There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entirely too high. I will do my best to never return to your business. More

Josh was very communicative and helpful Fixes are pricey though and the 3% upcharge for using a credit card was not appreciated. though and the 3% upcharge for using a credit card was not appreciated. More

I liked that they checked headlight bulbs before running electrical tests. Free car wash is always a bonus! Joe was very friendly. electrical tests. Free car wash is always a bonus! Joe was very friendly. More

Joe is the best and knows his job well. The free inspection video and car wash are a great plus. The free inspection video and car wash are a great plus. More