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Russ Darrow Kia of Madison - Service Center
Madison, WI
141 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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141 Reviews of Russ Darrow Kia of Madison - Service Center
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August 14, 2021
I’ve been using this dealer for service several years, and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago n and had no issues at all. I had multiple discrepancies this time but one of them was that I was told that my battery that I purchased 7 months ago needed to be replaced. I had warranty in auto-zone so I took it back, once I got to auto-zone they ran a test and the battery was perfectly fine, no issues at all. I just don’t think that’s a good way to do business. I guess they were expecting me to take their word, and have a new battery put in for about $140. More
by Jv_08
Employees Worked With
Can remember the staff name
August 12, 2021
After my $75 oil change, I never got an inspection sheet saying how things checked out. I was told that would be on a video I was sent by the technician. I never received the video. My odometer indicatin saying how things checked out. I was told that would be on a video I was sent by the technician. I never received the video. My odometer indicating how many miles until the next oil change was not reset nor was a sticker put on my windshield indicating the same thing. My washer fluid wasn't topped off and when I check my engine air filter, it was quite dirty as I had just come home from a 9 day, 4200 mile trip. But I was told everything looked good. I wonder if they actually changed my oil. More
by sbowers1965
Employees Worked With
Jon Wirth
July 09, 2021
Jaime in the body shop was accommodating in getting my car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. car fixed. Communication is so important in customer relations. I commend Jaime and everyone who helped me with my car. More
by lancezimmer1971
Employees Worked With
April 09, 2021
This is an awful dealership. I brought my car here due to signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, la signs of a recall (that is life endangering I might add). They did body damage to my car while it was there, refused to review the camera footage, laughed at me when I called the next morning and said they were "not fixing it because they didn't do it". I absolutely do not recommend Russ Darrow Kia. Go to ANY other Kia, and you will find amazing service. More
by Tabitha
Employees Worked With
March 31, 2021
The best service and reasonable prices. Recommend this service department. I have used this service department for many years and will continue to do so. service department. I have used this service department for many years and will continue to do so. More
by Mick
Employees Worked With
March 09, 2021
Fast and friendly..!! The tech guys did a great job. The service advisor explained me very well everything and even showed me the proper way to used the remote start service advisor explained me very well everything and even showed me the proper way to used the remote start More
by EVR
Employees Worked With
Service advisor: Cody Sorensen; :: Tech service: Jacob Denzer, Jeffrey Hilgers
March 05, 2021
Russ was so amazing. Leah was a great representative. She answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up. answered all the questions I had and really made me feel comfortable and appreciated. Thanks guys for your help and hard work. Keep it up. More
by Mikeflorick
Employees Worked With
Leah Hoefling
February 10, 2021
Kia Russ Darrow is our choice when selecting repair and maintenance work for all our vehicles, Kia or otherwise. We bring our cars here for service only because of Joe Kuckow! If you want an honest, depend maintenance work for all our vehicles, Kia or otherwise. We bring our cars here for service only because of Joe Kuckow! If you want an honest, dependable, hardworking service manager, then Joe’s your guy! Joe is the definition of what excellent customer service should be at any dealership. More
by Kitt
Employees Worked With
