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Russ Darrow Kia of Madison - Service Center
Madison, WI
203 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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203 Reviews of Russ Darrow Kia of Madison - Service Center
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March 17, 2025
Quick and efficient work. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. I was pleased with my service. Easy check in and comfortable lobby to wait for a short while. I’ll come back for sure. More
by SM
Verified Customer
March 13, 2025
The problem I brought it in for isn’t fully fixed I’ve had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships had a bad experience with both Russ Darrow dealership I’ve dealt with now and will no longer do business with Russ Darrow dealerships More
by Caleb apel
Employees Worked With
March 13, 2025
They were all so Friendly and answered any questions we had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see i had.we had an appointment and got in on time. The job was done in a short time. I do like when they video the undercarriage and e-mail so I can see it. More
by Esther
Employees Worked With
March 06, 2025
Everyone at this dealership was very nice and professional to me, they went above and beyond to make sure my issue with my car was taken care of. professional to me, they went above and beyond to make sure my issue with my car was taken care of. More
by esther.hambach17
Employees Worked With
February 28, 2025
My advisor was very professional. He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was v He explained the recalls, explained my service and asked if I had any questions. He checked in with me and gave me the status of my car ; and was very quick in checking me out. More
by JNLZWITTER
Employees Worked With
February 24, 2025
They were very knowledgeable and friendly. I really enjoyed my experience at russ darrow kia on the west side. I really enjoyed my experience at russ darrow kia on the west side. More
by CANDYKAYNE711
February 22, 2025
This is entire situation was so stressful and so confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process confusing but eric made it so easy and was able to make sure i understood everything every step of the way and kept me updated the whole process More
by tf
Employees Worked With
February 19, 2025
They take great care of my car being serviced and everyone is great to deal with. everyone is great to deal with. More
by Gina Sallstrom
Employees Worked With
February 18, 2025
Kia is the only shop I trust to take my car to get service. The employees are wonderful and helpful the derive is excellent service. The employees are wonderful and helpful the derive is excellent More
by na13
Employees Worked With
February 16, 2025
Had my vehicle for over 2 months. First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles a First told me I needed a new hybrid battery and once I questioned that because this would be the 3rd hybrid battery on a vehicle with 160,000 miles and I though that was ridiculous they said I needed to approve more labor time for further diagnostic tests. $700 later they said it was a $35 fuse. Talk about being rung through the wringer. Communication was terrible. More
by cmorel6
