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Russ Darrow Kia of Madison - Service Center

Madison, WI

4.2
231 Reviews
Call Service Center (608) 653-6162

231 Reviews of Russ Darrow Kia of Madison - Service Center

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April 30, 2025

I’m new to this dealership and we started out with a couple hiccups and Jess rectified everything with solutions while also going over and above! Thank you Jess, Cherie Maxwell More

by chermax23
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 30, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

April 30, 2025

The service writer was very friendly and explained everything well. The only issue I have is with the cost of an oil change. A hundred dollars is to high for a simple maintenance issue. More

by ranover3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 01, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your thoughts on working with our service team. We're glad to hear we delivered such a great experience! Drake Lallas drake.lallas@russdarrow.com

April 29, 2025

Great experience overall! My wife and I had a great experience buying a vehicle with Russ Darrow in Madison. The staff was easy to work with. More

by BLAKE.VANASTEN
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Pieper
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Apr 29, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

April 25, 2025

Our salesman was very knowledgeable and answered all our questions, helping us find the right vehicle for us. When it came to signing paperwork, they were overly persistent when trying to sell their extende More

by TNTHIMM
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

Russ Darrow Kia of Madison responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Drake Lallas drake.lallas@russdarrow.com

April 22, 2025

I was in a hurry so I appreciated how quickly they got the work done. More

by KJDODGE08
Recommend Dealer
Yes
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Apr 22, 2025 -

Russ Darrow Kia of Madison responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Drake Lallas drake.lallas@russdarrow.com

April 16, 2025

Scheduling was very easy. Staff was friendly and helpful. Everything went as I expected. No problems More

by JONSUST
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 16, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

April 16, 2025

Disappointed that I made an appt for oil change, tire rotation, and get a recall notice taken care of. After 2 hours they came out and said they didn’t have the part for the recall. More

by DAWNCARIGNAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure who it was
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Apr 17, 2025 -

Russ Darrow Kia of Madison responded

Dawn, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please contact us directly to let us know the best way to contact you, and we will reach out. Drake Lallas drake.lallas@russdarrow.com

April 14, 2025

Great service. Love video of how they fixed my car. The cashier might be a bit tight on the personality. More

by NAN.ORAPHIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Pieper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 14, 2025 -

Russ Darrow Kia of Madison responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Kia of Madison. We look forward to having you as one of our valued customers for many more years to come! Drake Lallas drake.lallas@russdarrow.com

April 10, 2025

Russ Darrow is a great car repair shop! Clean, trustworthy, and a great waiting area. More

by ann18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

April 08, 2025

Good service and a quick turn around on my unscheduled battery replacement. Overall very pleased. More

by dnoeding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 08, 2025 -

Russ Darrow Kia of Madison responded

Thanks for sharing about your experience with Russ Darrow Kia of Madison. We appreciate your business and hope to see you again soon! Drake Lallas drake.lallas@russdarrow.com

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