Russ Darrow Kia of Madison - Service Center

Amazing I can’t find enough words to express how Amazing your place is, The customer service was over the top,& the most kind heart people I’ve ever dealt wi I can’t find enough words to express how Amazing your place is, The customer service was over the top,& the most kind heart people I’ve ever dealt with! Thank you for a Fantastic day! More

First impressions make lasting impressions . I came in for an alignment and a slow leak in one of my tires. After having a less than stellar experience across town at their competitor I decid . I came in for an alignment and a slow leak in one of my tires. After having a less than stellar experience across town at their competitor I decided to give Russ Darrow Kia on the west side a try. It was a completely stress-free experience from start to finish each person I dealt with was cordial, kind, attentive, knowledgeable and I felt like my business was appreciated. It’s amazing what the small act of acknowledgement can do to building a lasting impression. The simple act of saying hello with a smile goes a long way in my book. I don’t know if I could’ve gotten a better deal someplace else and frankly I don’t care because I appreciate being treated with respect and consideration. I thought the price I was charged was reasonable and they didn’t try and upsell me or push me into anything else even though I did mention that I was interested in coming back for some additional services at a later date. They offer a shuttle service if you’d like to go someplace else while you wait for your car to be repaired which I thought was a nice option. More

Good service without an appointment. I am pleased with the Tire rotation and oil change today with having an appointment. I was able to get in and out in a relatively short period of time I am pleased with the Tire rotation and oil change today with having an appointment. I was able to get in and out in a relatively short period of time. More

Fantastic The Service Team is amazing !!!! Approximate times are always spot on. The Team always remembers my name and treats me and others like we are the most The Service Team is amazing !!!! Approximate times are always spot on. The Team always remembers my name and treats me and others like we are the most important person ever. More

Great Giving this rating because Chad Ellis is amazing helpful kind and gets things done. and had a lot of help from everyone and everyone was friendly. Giving this rating because Chad Ellis is amazing helpful kind and gets things done. and had a lot of help from everyone and everyone was friendly. More

Always fantastic service! Every time I need to get my car serviced, I’m always thrilled with the level of detail and care I receive. Would highly recommend Russ Darrow Kia! Every time I need to get my car serviced, I’m always thrilled with the level of detail and care I receive. Would highly recommend Russ Darrow Kia! More

Great Service The service professionals were polite and informative. Helped with everything I needed in a timely fashion. Every time I've come in it's been a pleasa The service professionals were polite and informative. Helped with everything I needed in a timely fashion. Every time I've come in it's been a pleasant experience. More

Satisfied customer Convenient; no appointment needed for oil changes, accurate estimate time to complete service, friendly staff, clean & inviting waiting room, easy che Convenient; no appointment needed for oil changes, accurate estimate time to complete service, friendly staff, clean & inviting waiting room, easy checkout. Thanks for consistent customer service! More

Took my Jeep in had very little heat. They are so helpful and nice live on the north east side but drive to the west side to have them work on my car. They are so helpful and nice live on the north east side but drive to the west side to have them work on my car. More

True customer concern amid poorly streamlined service The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up oil change can take 1 hour or more. I feel like it’s partly due to your car siitting in the indoor bay’s gridlock. This visit I added a detailing service (car wash with hand dry, Vacume) to my oil change so I understood it would take a bit longer. Got home and found the rear tailgate carpet area was NOT even touched. Since some competitors include vacuuming as a part of their oil change, It is frustrating to pay extra for the carpet to be cleaned and not even get a thorough job. Despite this mishap I do appreciate the customer service I revived from the check in staff. More