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Russ Darrow Kia of Madison - Service Center

Madison, WI

3.0
141 Reviews

141 Reviews of Russ Darrow Kia of Madison - Service Center

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March 08, 2022

Was able to get an appointment for an oil change had great service and didn't take long to wait More

by Fisherwoman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Montgomery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

March 04, 2022

They have a Friendly service department. Hours are convenient. Shuttle is very helpful and convenient More

by Klj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sara
Mar 05, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 28, 2022

Joe was great to work with, once the part finally arrived they got my vehicle in ASAP. More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 28, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 19, 2022

My service was fantastic in the Service department. I forgot the name of my service guy, iI think it was Joe, he was the only one working and he was absolutely fantastic. He was quick and prompt and r More

by Jen Hegerfeld
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 12, 2022

John is a great service advisor. Vance is a great shuttle driver. AAA service from these two More

by Diane
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Vance or Lance - the shuttle driver., Ben Gaither
Feb 17, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 02, 2022

The service department was very nice. Joe and Sara were very helpful with answering any questions I had. I would recommend them to anyone. More

by Bowhunter15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara
Feb 02, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

February 01, 2022

I enjoyed working with the professionals in the Service Department when I got my oil changed. More

by kkelm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2022 -

Russ Darrow Kia of Madison responded

Thank you for the feedback ! We really appreciate it !

January 29, 2022

I was very pleased with the service that was provided the employees were readily available to help and answer any questions I may have had More

by Doris at 453
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Gaither
Jan 29, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 25, 2022

All went well; a very good experience from start to conclusion. Can depend upon their quality service! More

by Henry
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Edson Ramirez
Jan 25, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

January 09, 2022

Another seemless oil change/tire rotation... very smooth operation. Milwaukee has staff shortages, but Russ Darrow Kia of Madison has been available both times I needed their service. More

by rw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Gaither
Jan 10, 2022 -

Russ Darrow Kia of Madison responded

Thank you so much for the feedback ! We really appreciate it !

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