Russ Darrow Kia of Madison - Service Center

Great Service The service professionals were polite and informative. Helped with everything I needed in a timely fashion. Every time I've come in it's been a pleasa The service professionals were polite and informative. Helped with everything I needed in a timely fashion. Every time I've come in it's been a pleasant experience. More

Satisfied customer Convenient; no appointment needed for oil changes, accurate estimate time to complete service, friendly staff, clean & inviting waiting room, easy che Convenient; no appointment needed for oil changes, accurate estimate time to complete service, friendly staff, clean & inviting waiting room, easy checkout. Thanks for consistent customer service! More

Took my Jeep in had very little heat. They are so helpful and nice live on the north east side but drive to the west side to have them work on my car. They are so helpful and nice live on the north east side but drive to the west side to have them work on my car. More

True customer concern amid poorly streamlined service The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up The employees really care and want to help get your car the service it needs. The service technicians did a good job. The down side is that a drive up oil change can take 1 hour or more. I feel like it’s partly due to your car siitting in the indoor bay’s gridlock. This visit I added a detailing service (car wash with hand dry, Vacume) to my oil change so I understood it would take a bit longer. Got home and found the rear tailgate carpet area was NOT even touched. Since some competitors include vacuuming as a part of their oil change, It is frustrating to pay extra for the carpet to be cleaned and not even get a thorough job. Despite this mishap I do appreciate the customer service I revived from the check in staff. More

Joe Rocks! Joe Kuckuk is why I travel roughly an hour and a half to have both our cars serviced on the west side of Madison. Joe is not only attentive to our nee Joe Kuckuk is why I travel roughly an hour and a half to have both our cars serviced on the west side of Madison. Joe is not only attentive to our needs, he is also timely and honest with all aspects to the service of our vehicles. Russ Darrow should in our estimation give Joe a big raise for how he goes about representing Russ Darrow. Dealerships in general have a negative connotation for most people. Joe brings out the best representing Russ Darrow. Something this dealership must acknowledge. A jolly good job, Joe! More

Service was so so Went in for an oil change and they asked if I wanted to rotate my tires. I told the man at the desk “ sure the back tires have bad wear on them.” He s Went in for an oil change and they asked if I wanted to rotate my tires. I told the man at the desk “ sure the back tires have bad wear on them.” He said then it would be good to rotate them. After waiting for an hour or so. They tell me it’s all done. Get my kids loaded up and start to drive off realize my steering wheel is shaking and wasn’t doing it when I brought it in. Took it back and had a different service guy look at it. He said the wear on the back that they rotated to the front was really bad and it they should’ve not been rotated. He said they just need to be replaced. I was already mad and upset. At first they told me to call back the next day and talk to the service manager about a refund. I was getting pretty mad at this point and finally the sales manager came over and helped me. More

Service oil change They washed my vehicle was left worst they just left it all wet I did washed the day prior so was clean until This dealer washed, They moved all contr They washed my vehicle was left worst they just left it all wet I did washed the day prior so was clean until This dealer washed, They moved all controls inside was hard to get the configuration again. They need to be more respectful and DONT wash if you will leave worst dirty and DONT move the controls inside of the vehicle, they also used a dirty clothes to clean inside and the odor was terrible once I got inside of my vehicle. More

New tires My service rep was helpful, polite, friendly and got me in and out quickly. Liked the recommendation of the tires I got and feel the difference right My service rep was helpful, polite, friendly and got me in and out quickly. Liked the recommendation of the tires I got and feel the difference right away as I drive out. More

Tires I purchased my Kia from Russ Darrow I had 56000 miles and needed new tire when I bought the car it had locking lug nuts. One tire had this lock on so I purchased my Kia from Russ Darrow I had 56000 miles and needed new tire when I bought the car it had locking lug nuts. One tire had this lock on so tight they broke my lug getting it off and charged me an extra $140 to replace even though it was them that put it on too tight. My appt was actually on the east side I assumed it was at the Kia dealer ship on the west. They talked me into getting it done there instead. I was quoted $400 for my tires when I set up my appointment but I had to pay over $640 I will never buy a car from them again and never get repairs done at that facility again. They should have covered breaking the lug screw since they are the ones that put it on. Also I had a coupon for the tire $10 above their cost. She said this gave me an $80 discount but my bill shows I only got a $20 discount. They don’t stand behind even their coupons More

New headlight. I just needed a headlight replaced. It was done right away and they even washed my car. I've been going there for years. Always great service. I just needed a headlight replaced. It was done right away and they even washed my car. I've been going there for years. Always great service. More