Russ Darrow Kia of Madison - Service Center

Sedona Great dealership! Respectful of my time and thorough in checking over the van. I brought it in for service to address a recall issue and they checke Great dealership! Respectful of my time and thorough in checking over the van. I brought it in for service to address a recall issue and they checked and found the tires were wearing unevenly and did an alignment too, and got it all done more quickly than they estimated and for a very reasonable cost. More

Excellent Service Team!!! We’ve used Russ Darrow Kia for the past 10 years and always had great service and fair prices! Whole heartedly recommend them to anyone looking for We’ve used Russ Darrow Kia for the past 10 years and always had great service and fair prices! Whole heartedly recommend them to anyone looking for great service More

Needed Maintenance, I was given an updated analysis of the potential problems with my vehicle along with a cost estimate. I was also informed that my vehicle had two reca I was given an updated analysis of the potential problems with my vehicle along with a cost estimate. I was also informed that my vehicle had two recall notifications that were also taken care of in a timely fashion. Everything fell into place, cost estimate and timetable. I'm very satisfied with the Russ Darrow team. And wouldn't hesitate to recommend them to friends and family and anyone in between. More

Service Visit Enjoyed the professional and prompt service. This was my first visit to the dealership and I was quite impressed. Will definitely recommend this deale Enjoyed the professional and prompt service. This was my first visit to the dealership and I was quite impressed. Will definitely recommend this dealership to my friends. More

Very friendly staff. I took my KIA in for an oil change. Everything went well, everyone is helpful. Do have some issues, they run the car thru a car wash and it comes ou I took my KIA in for an oil change. Everything went well, everyone is helpful. Do have some issues, they run the car thru a car wash and it comes out more spotty then when it went in, maybe have a spotfree. Also the weather is getting warmer out and after i got back in my car it smelled of body odor and grease. I dont like to complain but my car isnt even a yr old, dont want that smell in my seats. More

15,000 service Service was performed well and Jakob was both helpful and friendly. I would recommend Russ Darrow Kia service and look forward to coming back for futu Service was performed well and Jakob was both helpful and friendly. I would recommend Russ Darrow Kia service and look forward to coming back for future services More

Air conditioner repair Very professional honest polite clean great mechanics keep up good work u guys rock wouldn’t go anywhere else trust me sales great mgt rocks fiancé ro Very professional honest polite clean great mechanics keep up good work u guys rock wouldn’t go anywhere else trust me sales great mgt rocks fiancé rocks shuttle people More

Amazing I can’t find enough words to express how Amazing your place is, The customer service was over the top,& the most kind heart people I’ve ever dealt wi I can’t find enough words to express how Amazing your place is, The customer service was over the top,& the most kind heart people I’ve ever dealt with! Thank you for a Fantastic day! More

First impressions make lasting impressions . I came in for an alignment and a slow leak in one of my tires. After having a less than stellar experience across town at their competitor I decid . I came in for an alignment and a slow leak in one of my tires. After having a less than stellar experience across town at their competitor I decided to give Russ Darrow Kia on the west side a try. It was a completely stress-free experience from start to finish each person I dealt with was cordial, kind, attentive, knowledgeable and I felt like my business was appreciated. It’s amazing what the small act of acknowledgement can do to building a lasting impression. The simple act of saying hello with a smile goes a long way in my book. I don’t know if I could’ve gotten a better deal someplace else and frankly I don’t care because I appreciate being treated with respect and consideration. I thought the price I was charged was reasonable and they didn’t try and upsell me or push me into anything else even though I did mention that I was interested in coming back for some additional services at a later date. They offer a shuttle service if you’d like to go someplace else while you wait for your car to be repaired which I thought was a nice option. More

Good service without an appointment. I am pleased with the Tire rotation and oil change today with having an appointment. I was able to get in and out in a relatively short period of time I am pleased with the Tire rotation and oil change today with having an appointment. I was able to get in and out in a relatively short period of time. More