Russ Darrow Kia of Madison - Service Center

Awesome team Great experience, very professional staff. My car had a clunking noise and i received a great service, completely fixed under kia warranty.i strongl Great experience, very professional staff. My car had a clunking noise and i received a great service, completely fixed under kia warranty.i strongly recommend this dealer. More

Excellent service as always Top-notch crew and customer service has kept me a happy customer for over 10 years. This review was for routine service; my purchasing experiences hav Top-notch crew and customer service has kept me a happy customer for over 10 years. This review was for routine service; my purchasing experiences have been excellent as well. Thanks, everyone! More

Unexpected body work Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! Came in on a Friday with no appointment and Jerry fit us in. Even drove us to get lunch while we waited! Cleaned car too! More

Excellent Sales Consultant and Service Adviser In 2014, we purchased two Kia Soul from Sales consultant Clifford Roberts of Russ Darrow Kia in Madison. He did an excellent job and we recommend him In 2014, we purchased two Kia Soul from Sales consultant Clifford Roberts of Russ Darrow Kia in Madison. He did an excellent job and we recommend him highly. We are also fortunate to have Jacob Wheeler as our family service adviser. He has been very helpful. Jacob is very knowledgeable about the car and its warranty. He has a pleasant personality and welcoming attitude. I recommend him without any reservation. More

Hands down best dealership After service was completed, you are walked out to your car and the service advisor opens and closes your car door for you! Service with a smile! After service was completed, you are walked out to your car and the service advisor opens and closes your car door for you! Service with a smile! More

Long-time happy customer Service is always excellent. I have been a customer since 2006 when I purchased my Kia Sportage. Love the vehicle and always go back to Russ Darrow Service is always excellent. I have been a customer since 2006 when I purchased my Kia Sportage. Love the vehicle and always go back to Russ Darrow Kia. They treat customers very well, always courteous and there to help you. Coupons are offered to help keep services reasonable. More

Always friendly and courteous Brought the vehicle in for a typical oil change and I was reminded to have my tires rotated and they also inspected my brakes and they ended up findin Brought the vehicle in for a typical oil change and I was reminded to have my tires rotated and they also inspected my brakes and they ended up finding out that my cabin filter was dirty so I had that replaced as well over all the time it took was typical, kind of quick. My service tech that I dealt with his name was Elliot and he was very helpful. More

Even oil change easy. Going into Express service for my 1st oil change couldn't have been easier. Went to coffee shop down the street and got a text it was done b4 I had fi Going into Express service for my 1st oil change couldn't have been easier. Went to coffee shop down the street and got a text it was done b4 I had finished my coffee. They even apologized for not doing a car wash because I had my bike on a rack on the back. Also told me, yes for a charge I could get synthetic oil. More

Good service department My company has 15 Kia vans and I get them serviced at Russ Darrow. The manager in the service department is Jake, and he is very helpful and getting m My company has 15 Kia vans and I get them serviced at Russ Darrow. The manager in the service department is Jake, and he is very helpful and getting me in at short notice and the work is always done on time and is to my satisfaction. I definitely recommend this dealership for service. More