Russ Darrow Kia of Madison - Service Center

They mean business. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. I get accurate details about what work needs to be done and the time required. Employees are friendly and I feel relaxed in the customer lounge. More

Best KIA Dealership Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be w Excellent customer service. Joe at the service department provided an excellent customer service. The price for my service included the car to be washed which it was not done. But I’m okay with it, I am coming back to have my engine washed. Thank you Joe!! More

Maintenance Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been gr Great service. Everyone is always so nice. My wait time is never that long which is great. No complaints from me because my little red Kia has been great! More

Great service I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up I love that the service department goes above and beyond, to make sure you're completely satisfied with everything. Thanks Joe and Jake 2 thumbs up More

Oil change and tire rotation Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable Friendly service. Honest assessment. Quick service. Reviewed various options without any pressure. Reasonable price. The waiting area was comfortable and clean. I will go back for future service needs. More

It was a good experience I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. I came in for an oil change they also did a computer update it all went well.I was pleased with the car wash and the warm drink machine.Thank you. More

Oil change Came in for a oil change they forgot to reset my oil life. It is a Honda and not a Kia. The process is super easy and I did it myself. As an employee Came in for a oil change they forgot to reset my oil life. It is a Honda and not a Kia. The process is super easy and I did it myself. As an employee of Bergstrom Chevrolet we would consider this unacceptable. I only brought it in because the oil change was free. Everything else was good. I was in and out with no troubles. More

First Timer This was the first time I needed to take my car in for an oil change. They told me it would be 1 1/2 hours. The gentleman who checked me in was curte This was the first time I needed to take my car in for an oil change. They told me it would be 1 1/2 hours. The gentleman who checked me in was curteous. The waiting area was nice. Plenty of space to sit and snacks to boot. When my vehicle was done, I was retrieved from the waiting room with an apology that it took so long. They are really busy on Saturday mornings. I was quite surprised when I got into my vehicle and there was an empty coffee cup!!!!! That was disturbing. It wasn’t there when I dropped off my vehicle. I don’t drink coffee. Not sure who that the belonged to...the mechanic?? More

Good service Excellent service now that you can schedule an oil change online at Russ Darrow Kia. I scheduled an appt for oil change and tire rotation and was in Excellent service now that you can schedule an oil change online at Russ Darrow Kia. I scheduled an appt for oil change and tire rotation and was in and out in 38 min - even got a free car wash. Also very nice waiting room with good coffee!! More

Service to smile about I'm from out of town and I had a serious issue with my Optima. Jake the service manager went out of his way to get my car up and running. I can't say I'm from out of town and I had a serious issue with my Optima. Jake the service manager went out of his way to get my car up and running. I can't say enough about the level of concern and caring he showed. I was in a bind and he got me out of it. It speaks well of the dealership that their staff can be so caring. Many thanks to Jake and his whole crew. More