Russ Darrow Kia of Madison - Service Center

Some Good Some not so Good Svc dept is ok - friendly folks & good svc Do Not allow them to do the ‘complimentary ‘ vehicle WASH after the svc. Vehicle comes back 2U ‘ dirti Svc dept is ok - friendly folks & good svc Do Not allow them to do the ‘complimentary ‘ vehicle WASH after the svc. Vehicle comes back 2U ‘ dirtier ‘ than when you dropped it off. More

Incomplete service Requested the full detail which includes an interior detail and exterior wax. It was obvious they skipped the wax and tried to tell me they did. I i Requested the full detail which includes an interior detail and exterior wax. It was obvious they skipped the wax and tried to tell me they did. I immediately knew it wasn’t waxed as there was still dirt on it that was there when I brought it in. It looked like they just ran it through the wash. Also the water from the rain didn’t bead at all. My other car that I waxed myself two months ago had better beading. Not sure what happened as usually they do a really great job on this. When I did talk to the service rep about it he offered to have it done again which was nice. It wasn’t his fault. I think the service tech just tried to pull a fast one on them. It does suck to have to bring it in again though. More

Long wait but good service I waited over 90 minutes for an oil change and tire rotation. It was frustrating, but at least they provide free wifi, television, water, coffee, hot I waited over 90 minutes for an oil change and tire rotation. It was frustrating, but at least they provide free wifi, television, water, coffee, hot chocolate and popcorn in the waiting area. My oil changes are included with the service program I purchased with my car. If they weren't, I'd probably take my car elsewhere for oil changes simply because this dealership is not conveniently located for me. More

Kia Soul repair Ben was very helpful and thorough. Compliments to the tech who found a broken wire vs a solenoid. Loaner service was very helpful. Thank you Ben was very helpful and thorough. Compliments to the tech who found a broken wire vs a solenoid. Loaner service was very helpful. Thank you More

Excellent Service The employees in the service department go above and beyond to make your experience as pain free and enjoyable as possible. They don't let you leave w The employees in the service department go above and beyond to make your experience as pain free and enjoyable as possible. They don't let you leave with questions and their pleasant moods are infectious. I would recommend them to anybody for service no matter the make and model of your car. More

Service Department Service staff always amazing friendly. Have great attitudes make sure you are satisfied Jacob aka Jake is caring as well as all service staff amazing Service staff always amazing friendly. Have great attitudes make sure you are satisfied Jacob aka Jake is caring as well as all service staff amazing More

Recall service work Ben was VERY helpful in a stressful situation and I really do appreciate his fabulous customer service!! Although was without my car 20 days I had a r Ben was VERY helpful in a stressful situation and I really do appreciate his fabulous customer service!! Although was without my car 20 days I had a rental could do 2 of my 3 jobs so that's better than nothing. I still want to recover my tow fee from kia but overall I am very satisfied with the service from the dealership. More

Awesome Group Of People This is a great dealership with great employees...Very clean and classy....Everyone is friendly !! Russ Darrow is a great organization and I highly re This is a great dealership with great employees...Very clean and classy....Everyone is friendly !! Russ Darrow is a great organization and I highly recommend them !! More

Service Department always easy to work with. Thanks for taking care of me once again as I get near the end of my "coupon book" for oil changes and tire rotation. I think this is the 2nd time I w Thanks for taking care of me once again as I get near the end of my "coupon book" for oil changes and tire rotation. I think this is the 2nd time I worked with Mr. Joseph Kuckuk and he is very thorough and very patient in explaining things I don't understand. I appreciate his thoroughness especially when I don't always understand the "mechanical stuff". He was even nice enough to answer some questions I had regarding my thoughts about trading in for a new car. Thanks again Joe! However, I should note that while I was waiting I looked at cars on the showroom floor because I am thinking of trading in my 2014 Sportage. I was approached by a young sales person who I dId not care for at all. Not only was he pushy, but he also seemed to dismiss what I wanted and instead tried to tell me what he thought I should want. Not a very good strategy with an I dependent person such as myself. I can't name him because I actually threw his card away and do not want to be contacted by him. In the lot on my way to my car I stopped to look at a "certified" used Kia and Mr. David Leung asked if I had any questions. I did discuss the sales person on the floor, and Mr. Leung was attentive and polite without criticising the gentleman. I was very impressed with his thoughtfulness and his answers to my questions. I left feeling very positive towards this Darrow dealer again and KEPT Mr. Leung's card!!! Thanks again! More

Incompetent Collision Center Employees I brought my car to the collision center for bodywork and to repair damaged side mirror. When I went to pickup the car, the damage was still evident I brought my car to the collision center for bodywork and to repair damaged side mirror. When I went to pickup the car, the damage was still evident under the poorly done new paint job. Plus, they forgot to fix the damaged side mirror. Even the manager said the work was done incorrectly. All the work had to be redone which was a waste of my time. Very bad customer service. They couldn't tell me why the work wasn't completed correctly the first time, but they were quick to try and get my money the first time before even showing me my car. When I emailed the store manager, I got no response. More