Russ Darrow Kia of Madison - Service Center

Service Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! Not professional at all, need customer service training. I am still waiting for a follow up call from the manager- it’s been 2 weeks!! More

Oil change Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the ser Fast, courtease efficient attention and service. Good waiting room, coffee and treat.used computer at the waiting room while I was waiting for the service to be completed. More

Very fair & friendly I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little se I brought my KIA in for limited service. The service attendant quoted me the book rate for the service. When it turned out my car required little service work, the dealersip charged me nothing for their inspection. I am very grateful! More

Service Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessa Always fast friendly service worth the drive for good service friendly people and no pressure does thorough check of computer and updates when necessary thanks More

Great Detail job/oil change free I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $2 I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $20 coupon. Looks like new kia! Thanks! More

Poor customer service I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We actually argued about that. I had told him that I've been coming there and getting free oil changes since I bought the car. So he looks up my information and realizes that I have. He said I purchased a warranty plan. Now that is something I do not recall. So, I ask him if I can see what I purchased. So, I slightly turned the screen. He yells at me and tells me that there was nothing to see. I got upset and was about to curse him out, but I didn't. I got up and went to the waiting area. He was not being professional at all. If I hadn't of got up and left, I don't know what would have happened. This is the second time I was treated poorly at this place. Sometimes when I need my oil changes done, I hate going there. But since it's free, I do. For other services I don't go there. I go some place else to have my vehicle serviced. Plain and simple: POOR CUSTOMER SERVICE!!!!!!!! More

Quick and Easy No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Sch No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Schwartz and kudos to the lube tech that worked on it. More

Drop in service I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait i I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait is always appreciated. With wifi, television, and fresh popcorn the waiting area is comfortable and relaxing. Worth my trip from the North side of Madison to get my car serviced. More

Efficient at service department You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They as You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They ask you good questions and give you options. More

Great Service I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to I had a window replacement scheduled thru Insurance and The Glass Company. They were replacing the windshield on site at Russ Darrow Kia. They had to turn it over to Kia Service to get the lane warning indicators recalibrated. The Glass Company was supposed to contact Russ Darrow to set up the calibration after the windshield was installed. Unfortunately that did not happen. The service department had no knowledge or appointment set up. This is where Ben Gaither took over. He went out of his way to contact the glass company plus after the windshield was installed he promptly had my car in a bay to get recalibrated. I could have been told they had no time slots open but Ben worked with me professionally to resolve the issue. I appreciate the service I received from the team at Russ Darrow Kia. More