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Russ Darrow Kia of Madison - Service Center
Madison, WI
206 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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206 Reviews of Russ Darrow Kia of Madison - Service Center
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July 03, 2020
He was helpful they gave me a good deal for my 2020 Kia Sportage. We made and appointment for that date and we make it through the day and give my Kia Forte 2017 in trade in. Sportage. We made and appointment for that date and we make it through the day and give my Kia Forte 2017 in trade in. More
by jeanette victoria
Employees Worked With
Other Employees :
Jonathan Chizever, Zachary Brimmer, Jakob wheeler, Crystal Gavins, Luz Rojas
June 17, 2020
service Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on w Oil change and tire rotation handled well. The associate, Dan, who checked me in, was cognizant of my desire to be COVID careful so he put a mask on when he saw I had one on. Used gloves. had sanitized pens for signing paperwork. Pulled up my info and let me know my status about the service program I had bought (which I knew already, but appreciated). Very seamless! More
by kdavis
Employees Worked With
Daniel Sobczak
April 25, 2020
Great service department I have been coming here for a few years as the agency I work for owns over 15 Kia Sedonas. Not necessarily the best van out there, but when it is back I have been coming here for a few years as the agency I work for owns over 15 Kia Sedonas. Not necessarily the best van out there, but when it is backed up by a quality service department it makes a difference. I even bring our Toyota vans here as that dealership does not have the customer service that you find at Russ Darrow. Joe has been running the service department for a while now and he has always kept me informed of parts needed, pricing, options and time the vehicle will be ready. That is the job and he performs it very well. I also have to add that during this Covid-19 crisis we have had, the dealership has remained open and has made it safe for customers and staff to be inside. More
by JohnC
Employees Worked With
March 19, 2020
Service was great. Thorugh. Always friendly folks. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. Dealership is very clean, well organized. Service advisor is great. They took over my vehicles from another dealership. More
by Greyson5462
Employees Worked With
Daniel Sobczak
January 10, 2020
Disappointed in the last 2 visits. Service writer didn’t understand what you tell them. Technicians are slow. Was told the technicians weren’t certified. Standard oil change took 1 hour 45 minutes. understand what you tell them. Technicians are slow. Was told the technicians weren’t certified. Standard oil change took 1 hour 45 minutes. More
by Don’twantaname
Employees Worked With
Leah Hoefling
November 26, 2019
Great service representatives. They made sure everything was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. was right before returning the keys. They offered to have a ride along with a technician to figure out what a noise was. More
by lucas
Employees Worked With
Sam (technician) 5/5, Leah Hoefling
November 26, 2019
Always great service! Great place over all! Highly recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! recommend whether it’s for service, sales or parts! Staff is always helpful and polite! Double thumbs up! More
by Gavins072216
November 03, 2019
I bought my car there because of the Dealer warranty. It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service De It’s the Service Department that has really impressed me! Joe & Ben are terrific. They are always kind, pleasant, and so patient. It’s the Service Dept that’ll keep me coming back. More
by Dr. Kathy
Employees Worked With
Joe - Service, Ben Gaither
