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Russ Darrow Kia of Madison - Service Center

Madison, WI

4.1
198 Reviews
Call Service Center (608) 653-6162

198 Reviews of Russ Darrow Kia of Madison - Service Center

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April 05, 2025

Oil change and system updates shouldn’t take 2. 5 hours. Or a heads up about the time involved would have been nice. Also not having the recall parts in hand was frustrating to say the least. More

by BENNIN14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 03, 2025

Quick and reliable service, service preformed was in the time frame provided. Here are the rest of the words required. More

by MIKEMOLINARO74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Kia of Madison. Drake Lallas drake.lallas@russdarrow.com

April 02, 2025

Service took a bit longer than anticipated. I didn’t receive the video that was supposed to be forwarded. Kind staff for sure. More

by r.allenj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess Holm
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Russ Darrow Kia of Madison responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Drake Lallas drake.lallas@russdarrow.com

March 30, 2025

My car was left in the service bay. There was no one there to greet or help me understand what happened done to my vehicle $1000 for a change of spark plugs and an oil change was entire More

by anthonybeasley1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Pieper
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Russ Darrow Kia of Madison responded

Providing a positive experience is our top priority, Anthony, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Drake Lallas drake.lallas@russdarrow.com

March 29, 2025

Josh was very communicative and helpful Fixes are pricey though and the 3% upcharge for using a credit card was not appreciated. More

by ejplageman
Recommend Dealer
Yes
Employees Worked With
josh
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Mar 29, 2025 -

Russ Darrow Kia of Madison responded

Thank you for choosing Russ Darrow Kia of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Drake Lallas drake.lallas@russdarrow.com

March 28, 2025

I liked that they checked headlight bulbs before running electrical tests. Free car wash is always a bonus! Joe was very friendly. More

by JBFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 28, 2025 -

Russ Darrow Kia of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Kia of Madison, we look forward to having you as a valued customer for many years to come! Drake Lallas drake.lallas@russdarrow.com

March 26, 2025

Joe is the best and knows his job well. The free inspection video and car wash are a great plus. More

by Kreestan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Russ Darrow Kia of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Drake Lallas drake.lallas@russdarrow.com

March 26, 2025

Very accommodating to the needs of your schedule, pleasure to have done business with them More

by JODI_RESIDENCES_CBRF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 27, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

March 25, 2025

Bought car from here & have had good service from all the departments I’ve had to work with. More

by SIMPSON12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Kuckuk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Kia of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Drake Lallas drake.lallas@russdarrow.com

March 24, 2025

The staff is incredibly helpful especially Will and Jonathan. Fast and reliable communication and good customer service is always important to me and my family. More

by MBARTLETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Bonnett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Will Akins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan
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Mar 26, 2025 -

Russ Darrow Kia of Madison responded

Thank you for your business and this review. We're happy to hear Will and Jonathan were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Drake Lallas drake.lallas@russdarrow.com

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