Russ Darrow Kia of Madison - Service Center

The dealership had a $399 special so we went there. The special was per axle and didn't include replacement rotors if needed, and of course they were. So we shelled out the $1000+ for repairs and went The special was per axle and didn't include replacement rotors if needed, and of course they were. So we shelled out the $1000+ for repairs and went on out way with brakes that no longer made noise and made the car stop. Two days later were heading down to Stoughton when we heard a clunking sound from the rear end, when I came to the exit the brake pedal went down much further than usual but recovered on the second push and acted as it should. Once we parked we looked under the car and noticed something on the driver's side rear wheel was hanging down lower than on the other side. I moved the car to better location in the back of the parking lot and crawled under, as much as could and found a bolt that held the caliper assembly was missing and that was hitting the inside of the wheel rim. We stopped at a local shop which was just a couple blocks away where they fixed problem, the issue which was just a missing bolt. They surmised that the dealer had just finger tightened it and it had vibrated off in the (maybe) an hours driving time. We immediately drove to the dealer and went to the service desk and asked to see the service manager, who was of course in a meeting. I think they got off cheap. If we had gotten into any sort of accident they would have lost tens of thousands minimum and if there had been injuries or death(s) it could have been millions. They did not offer to check the other brakes. More

Gave great service and helped us get into a new car with the payment we wanted. the payment we wanted. More

The service department was extremely helpful and would come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definit come to me with updates on my vehicle. It was a fast and seamless process. They also had popcorn and a variety of drinks to choose from! Will definitely come back for future service! More

I appreciate that Russ Darrow is able to get me in and work on my car in a timely fashion, however I left dissatisfied for the second visit in a row. I asked for an oil change and a tire rotation. The tec work on my car in a timely fashion, however I left dissatisfied for the second visit in a row. I asked for an oil change and a tire rotation. The tech texted me and said that my tires weren't wearing evenly and are too far gone. The problem was that he didn't have a recommendation. He said I don't need to replace them but then also didn't rotate them. I left not knowing what is going on or what I should do. Normally I'd expect to have a discussion where they provide a recommendation with pros/cons. I received an inspection video of my vehicle which I've appreciated in the past, but this time the tech was completely inaudible so I had a video of a buzzsaw and someone pointing under my car. They also didn't: mention the recall for my vehicle, reset my maintenance reminder, or suggest any recommended maintenance. When you are paying $100 dollars for an oil change, I'd really expect them to be good at these things. More

I was very impressed with my salesman. He was not pushy nor overly aggresive to get me my new SUV. He let me make my own decision in my own time. The manager was also much the same. It was He was not pushy nor overly aggresive to get me my new SUV. He let me make my own decision in my own time. The manager was also much the same. It was nice working with both. More

After purchase of a used vehicle, we have taken the vehicle back for multiple oil changes. We have raised concerns multiple times about check engine lights, have been told that with no light on, they a vehicle back for multiple oil changes. We have raised concerns multiple times about check engine lights, have been told that with no light on, they are unable to see previous check engine lights. Being a mechanic previously, I know that has to be false. I have returned the vehicle with the light on, and they noted the light, but they didn’t do anything about the fault. They said bring it back a different day as it was a Saturday, and no tech was around. Upon yet another return to the dealership, the light had gone out, and once again was told they couldn’t do anything about it. I understand intermittent issues can take time, yet a code that Kia has posted a technical bulletin with warranty hours of .3… I also have been waiting for word on when our steering wheel heater will be replaced and it has been 2 months still on that issue as well. More

I don't think Russ Darrow is the best value for getting your vehicle serviced. Having regular maintenance performed here doesn't seem to justify the price. I think I'll find a separate auto shop that isn't your vehicle serviced. Having regular maintenance performed here doesn't seem to justify the price. I think I'll find a separate auto shop that isn't necessarily specialized in Kia, but gives me better value for my money. More

This morning I came for an appointment for an estimate and Jamie came out and was so very helpful and actually was able to help me so I didn’t actually have to make an additional appointment. He was outst and Jamie came out and was so very helpful and actually was able to help me so I didn’t actually have to make an additional appointment. He was outstanding in every way. More

It was a painless service I don’t know what else to tell will go back again will go back again More