Russ Darrow Kia of Madison

Awesome! Awesome!! Awesome! Staff was very helpful, respectful, knowledgeable and not pushy at all. Did not feel pressured. Very happy customer!! Best car buying experience! Staff was very helpful, respectful, knowledgeable and not pushy at all. Did not feel pressured. Very happy customer!! Best car buying experience! Will definitely refer people. More

Great Detail job/oil change free I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $2 I went in for a full synthetic oil change. Found out I still had one free from purchase over a year ago...yay! Asked for full wash and vacuum with $20 coupon. Looks like new kia! Thanks! More

No Knowledge I had spoke with a online rep before my visit and gave her the exact car I was interested in. The car was delivered 24 hours before my arrival. I had I had spoke with a online rep before my visit and gave her the exact car I was interested in. The car was delivered 24 hours before my arrival. I had spoke with my bank and was pre approved before arrival. I arrived the day of to look at the car. The vehicle was dirty on the inside and out. The sales person David had no knowledge of the car but knew I would be coming in. He had actually sold me my last car 7 years earlier so he knew who I was. I then went on to spend almost 3 hours there negotiating a good interest rate with the sales manager Alex. In the waiting process I saw Alex speak under his breath in passing to David in regards to the sale. I am in Sales and know what this looks like. I was then led to the financial office to finalize my sale. I was treated rudely and very cold by that gentleman and even more so when I declined any of the extra add ons to the payment. I was then told to wait in the lobby for another 5-10 minutes until the car was being finished with detailing. After 20 minutes and a very impatient child with me, I walked outside to find David speaking to another sales person. I had to ask him where the vehicle was. He then went and got it and pulled it up to me. Upon further inspection I found ALOT of scratches and dings on the car, David said he could not help me at that point and said I could speak with the manager. I also asked where the other Key Fob was and he said it did not come from the dealership with another one. After spending over $20,000 on a car you would think all of this would have been addressed before I got there. I was told since it was a used car it is as is. I then got in the car and drove a block away to only have to turn back as the dashboard said the tires did not have enough air in them. Mind you, this was after along time waiting them to prepare the car for me. At this point, I have a crying child. So moral of the story is that once they make the sale, they cannot help you with anything else. The most rude unprofessional experience I have ever had buying a car. We were at Smart motors a few months before to buy a car for my husband and that was by far way more pleasurable then this. They laid out the red carpet for us there. I will never be back nor recommend this dealer every again. More

Poor customer service I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We I encountered, I assume was a new guy. I forgot his name. His customer service was horrible. Now take it I get free oil changes there all the time. We actually argued about that. I had told him that I've been coming there and getting free oil changes since I bought the car. So he looks up my information and realizes that I have. He said I purchased a warranty plan. Now that is something I do not recall. So, I ask him if I can see what I purchased. So, I slightly turned the screen. He yells at me and tells me that there was nothing to see. I got upset and was about to curse him out, but I didn't. I got up and went to the waiting area. He was not being professional at all. If I hadn't of got up and left, I don't know what would have happened. This is the second time I was treated poorly at this place. Sometimes when I need my oil changes done, I hate going there. But since it's free, I do. For other services I don't go there. I go some place else to have my vehicle serviced. Plain and simple: POOR CUSTOMER SERVICE!!!!!!!! More

Quick and Easy No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Sch No appointment necessary and my car was finished in an hour; even though they were extremely busy! Thanks for the courteous and prompt service Ben Schwartz and kudos to the lube tech that worked on it. More

Drop in service I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait i I am always happy with the speed at which my drop in oil chances take. The offer of a complimentary shuttle if I need a lift some where while I wait is always appreciated. With wifi, television, and fresh popcorn the waiting area is comfortable and relaxing. Worth my trip from the North side of Madison to get my car serviced. More

Good experience They had exactly what I was looking for. Great price, great car. Friendly folks. The after sale follow up was and is a nice touch. They had exactly what I was looking for. Great price, great car. Friendly folks. The after sale follow up was and is a nice touch. More

Easy as it gets. I had a list of wants and needs Tony narrowed it down to two vehicles. 30 mins later I had keys. Jake in service is friendly, professional and knowled I had a list of wants and needs Tony narrowed it down to two vehicles. 30 mins later I had keys. Jake in service is friendly, professional and knowledgeable. Great dealer, greater team!!!!! More

Efficient at service department You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They as You are treated with importance and are courteously kept aware of work being done. You are given detailed information and never a runaround. They ask you good questions and give you options. More