Russ Darrow Honda - Service Center

Service Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. Great service. Will only take my CR-V here. Comfortable waiting area and quick service. Work on your vehicle is done right and you can trust it. More

Oil change, brake pads Overall, place was clean, enjoyed snacks and people in service were really nice and explained things that I could understand. I loved using multiple c Overall, place was clean, enjoyed snacks and people in service were really nice and explained things that I could understand. I loved using multiple coupons! More

Needed to make a difficult decision as to fix or not. I felt comfortable with staff. My questions were addressed and follow up with my concerns during inspection were done. The service was timely and th I felt comfortable with staff. My questions were addressed and follow up with my concerns during inspection were done. The service was timely and the car wash was welcomed. More

Service Routine oil change and tire rotation. It was quick and all employees were friendly and kept me informed. Eric does a great job every time I’m there. Routine oil change and tire rotation. It was quick and all employees were friendly and kept me informed. Eric does a great job every time I’m there. More

service department Jay in the service department is the absolute best! He is a person of true integrity and his personable customer service skills have exceeded my expec Jay in the service department is the absolute best! He is a person of true integrity and his personable customer service skills have exceeded my expectations for about 10 years! I know my car is in good hands! More

Regular Maintenance It is si easy to schedule appointments online with Russ Darrow Honda. The service staff is friendly and informed. Today, Zoe checked to see if there It is si easy to schedule appointments online with Russ Darrow Honda. The service staff is friendly and informed. Today, Zoe checked to see if there were any specials for my A1 maintenance. Oil was changed and tires rotated at no cost and only 45 minutes in the very nice waiting area. More

Stellar service Outstanding service provided from start to finish by Zoe. Having same person that took appointment over phone, greeted me when I arrived, and communic Outstanding service provided from start to finish by Zoe. Having same person that took appointment over phone, greeted me when I arrived, and communicated well throughout the process was a nice bonus that eliminated any miscommunication amongst employees. Not sure if that was a coincidence or if Russ Darrow does that by design... More

No wiper inserts when you have them on special? Darrow advertises $9.99 for Honda Civic wiper inserts, but when U drive out to get them they say they are out of stock ... on a Civic which is a commo Darrow advertises $9.99 for Honda Civic wiper inserts, but when U drive out to get them they say they are out of stock ... on a Civic which is a common model so they should gave tons of them. There response to my upset? You can come back in a week and we should have some. Not ..l cone back in a week and they’ll be on us for wasting your time and gasoline today. Or even, we have a full blade at $17, but we’ll just charge you the refill price because this was our fault. Sad effort all the way around. More

Customers are 2nd class citizens @ Russ Darrow Honda Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selectio Caption: The consumer as a 2nd class citizen at Darrow Russ Darrow Group advertises: Experience the Difference... Better Service • Better Selection • Better Pricing. I did not experience any of those advertised traits, quite the opposite. While waiting for my first oil change service at Darrow last summer, I was looking seriously at buying a replacement car, a Honda. On my 2nd visit I was treated poorly; Darrow personnel were rude, offensive and indifferent. I am no longer considering Darrow-Honda for a new car of any brand they sell because of failures. Russ Darrow failed and fails: Failed to honor its own issued oil change coupon, dishonoring an appointment for service Fails to engage the customer with respect Failed or is incapable of writing a standard business letter Fails to respond or reply to written complaints Failed to follow through as promised with customer service Russ Darrow has institutional indifference. Simply said, they just don’t care about basic courtesy, respect and service. The customer is second class or disposable when [the customer] refuses to take poor treatment as the usual and customary norm [for Russ Darrow]. I rate Darrow service department as “F” ; management sales and customer service“F”. I now am someone else’s customer and happily driving a Mazda ‘3’ but will buy a Honda from someplace else. Other dealers are happy to have a new customer. Darrow management, customer service and sales did its best to be dismissive and indifferent. If I accept poor customer service without objection, I deserve it. I’m not asking for ring-kissing deference, just courtesy and respect. I don’t have to accept being treated rudely or ignored by Darrow, let alone pay for it, by being a returning customer. More

Russ Darrow Excellent service. They made it very easy for me to bring my car in and pick it up. I trust their work. Very friendly and professional. Excellent service. They made it very easy for me to bring my car in and pick it up. I trust their work. Very friendly and professional. More