Russ Darrow Honda - Service Center

No comment first time here. Appreciate getting the wheel alignment. Also may recommend others to ya service. Appreciate getting the wheel alignment. Also may recommend others to ya service. More

Tried to sell me stuff I didn’t need, like an oil change with 40% oil life left and new tires when tread was at 5 and only 21,000 miles on the vehicle. with 40% oil life left and new tires when tread was at 5 and only 21,000 miles on the vehicle. More

Excellent service from start to finish! Rachel did a great job of explaining options, scheduling service and communication throughout. Rachel did a great job of explaining options, scheduling service and communication throughout. More

All very good. Maddie explained the process very well. She is an effective communicator. I will continue to work with Russ Darrow Honda. Maddie explained the process very well. She is an effective communicator. I will continue to work with Russ Darrow Honda. More

Maddie has been the service personnel for me a couple of times already. She is courteous, professional, and always has a welcoming smile every time she speaks to me. Thank you Maddie times already. She is courteous, professional, and always has a welcoming smile every time she speaks to me. Thank you Maddie More

I was very pleased with how much they care about there customers every thing work wonderful ❤️ customers every thing work wonderful ❤️ More

Everything was perfect! Quick service. Helped with my problem. Answered all my questions. Explained everything clearly. Rachel was very helpful at the desk. And Ramon explai Quick service. Helped with my problem. Answered all my questions. Explained everything clearly. Rachel was very helpful at the desk. And Ramon explained exactly what I needed to do. They both were very helpful. Thank you!! More

The people and shop was not welcome or open to my issue. I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a I got a lot of attitude from everyone including the 2 month old tech they just threw in the car with me. I was instructed by American Honda to get a second look into my car having deceleration issues and two of their techs couldn’t follow instructions on how to make it replicate then would refuse to go on another drive with me in it and instead tells a 2 month old tech to come in with me. The tech feels my deceleration concern but assumes that’s just how hybrids drive.. also the service writer next to Rachel, made a racist comment on my first visit. An Asian tech came back and handed me keys to an SI civic assuming it was for me. I told him no that’s not me. The tech then gives it to the service writer and he says, well go find another Yellow one (Asian) bc the SI apparently belonged to a different Asian person (I’m Asian as well). Though the racial comment wasn’t directed directly at me, to even utter those words is quite disrespectful and tells you the type of culture they allow there at Russ Darrow. More

Amazing service, very personable staff that took the extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: extra time to make sure everything was satisfactory. Grateful to have experienced such awesome customer service! (: More

They were professional and on top of of getting my car done with a short time span. done with a short time span. More