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967 Reviews of Russ Darrow Honda - Service Center
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September 04, 2025
Maddie was great! However, the guy I talked to by phone earlier that morning gave me WRONG information. He told me it would cost $95 to replace a lost Fob... the tota However, the guy I talked to by phone earlier that morning gave me WRONG information. He told me it would cost $95 to replace a lost Fob... the total bill was over $400. And he directed me to just "come in and service will take care of it". I arrived shortly thereafter and was surprised that they needed to check if the Fob was in stock (!) and then needed to wait 90 minutes to get it taken care of. Very inconvenient misinformation! More
by LZPSYETC
Verified CustomerEmployees Worked With
September 03, 2025
As always the service was wonderful. The service team was so helpful and kept me in the loop. Jon was great and very helpful. The service team was so helpful and kept me in the loop. Jon was great and very helpful. More
by trintjen1
Employees Worked With
September 03, 2025
Lousy service. ..My wife and I have bought at least 8 cars from Russ Darrow over the years. The Metro Mart's customer service has always been great but I am afraid t ..My wife and I have bought at least 8 cars from Russ Darrow over the years. The Metro Mart's customer service has always been great but I am afraid that you have lost many of your best people. I will look elsewhere when it's time to buy another HONDA...Paul E. Lamarre More
by Paul
Employees Worked With
Several people
September 03, 2025
I always receive excellent assistance from Maddie Wojciechowski. Russ Darrow Honda at Metro Auto Mall has repeatedly provided great service for my Honda CR-V. Have also used door-to-door valet from a Wojciechowski. Russ Darrow Honda at Metro Auto Mall has repeatedly provided great service for my Honda CR-V. Have also used door-to-door valet from and to the dealership when needed for longer appointments and it is much appreciated. Thanks to the entire service team! More
by K20
Employees Worked With
September 02, 2025
Amazing experience. Excellent customer service. They got our car in and fixed the same day. I really appreciated that they sent us a video of the needed repairs. Excellent customer service. They got our car in and fixed the same day. I really appreciated that they sent us a video of the needed repairs. More
by afergus
Employees Worked With
September 01, 2025
I always trust Russ Darrell whenever they make recommendations. I have been taking my car there for over 10 years same car same dealer. recommendations. I have been taking my car there for over 10 years same car same dealer. More
by bertlelo
Employees Worked With
August 31, 2025
Adequate explanations for services performed, shuttle service is a bonus so I didn’t have to tie up my morning service is a bonus so I didn’t have to tie up my morning More
by LHELNES
Employees Worked With
August 31, 2025
I was a little disappointed in the length of time it took. I was told it would be done at 12:00. I did not get in my car until 1:30. I ended up waiting 3 hours. took. I was told it would be done at 12:00. I did not get in my car until 1:30. I ended up waiting 3 hours. More
by halsteades
Employees Worked With
August 30, 2025
Samantha and Zach were very courteous and professional. Very pleased with the service. Will recommend to others. Very pleased with the service. Will recommend to others. More
by skruk
August 30, 2025
Thorough, fast and friendly. Samantha and the Russ Darrow Honda team are very professional. Recommend this dealership to anyone with a Honda! Samantha and the Russ Darrow Honda team are very professional. Recommend this dealership to anyone with a Honda! More
by vflores
