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Russ Darrow Direct - Service Center

Neenah, WI

4.4
51 Reviews
Call Service Center (920) 666-0888

51 Reviews of Russ Darrow Direct - Service Center

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April 07, 2025

The tech found the cause of a squeek that another dealer dhdnt/couldn't. Yay! More

by SHERYLKOBS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shuttle driver -- Mike Retzkaff 2 👍 up.
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Apr 07, 2025 -

Russ Darrow Direct responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mike Meacham mike.meacham@russdarrow.com

April 05, 2025

Very good experience at Russ Darrow! I was explained everything as it should be. Found the perfect vehicle for my family thanks to Austin for being my sales person. 😊 Everything went ni More

by JOANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Engel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pao Yang
5.0
This rating includes all reviews, with more weight given to recent reviews.
Austin Macy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 05, 2025 -

Russ Darrow Direct responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Direct! Mike Meacham mike.meacham@russdarrow.com

April 02, 2025

I e joy being able to see the service being done and I appreciate great customer service. Thank you More

by TERESA.PELTIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 02, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mike Meacham mike.meacham@russdarrow.com

April 01, 2025

They did everything possible to help me get into a vehicle that I liked and they had a lot of patience More

by gingerusmc11
Recommend Dealer
Yes
Employees Worked With
Brent
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Apr 01, 2025 -

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 31, 2025

very friendly and fast service Got me in right away Video that was sent is always detailed More

by GOINGLILNUTZ3
Recommend Dealer
Yes
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Mar 31, 2025 -

Russ Darrow Direct responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 31, 2025

It was quick and easy and good price. Nice location also,Thank you very much. More

by cherdan57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 31, 2025 -

Russ Darrow Direct responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mike Meacham mike.meacham@russdarrow.com

March 28, 2025

Friendly, knowledgeable people work there. Every thing was explained clearly and my concerns were addressed. More

by suzi72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isaiah Maki
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2025 -

Russ Darrow Direct responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Direct. Mike Meacham mike.meacham@russdarrow.com

March 26, 2025

Waiting area was pretty basic. Would have been nice to least have coffee options Is there WiFi More

by Kidnrs123
Recommend Dealer
Yes
Employees Worked With
Isaiah
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Mar 26, 2025 -

Russ Darrow Direct responded

Thanks for sharing your experience with Russ Darrow Direct. Isaiah and our team appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

March 26, 2025

great service fast we do all our oil changes here very friendly team as well More

by KRUZITSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cecilia Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 26, 2025 -

Russ Darrow Direct responded

Thank you so much for your kind words for Cecilia and for taking the time to leave us this wonderful service feedback! Mike Meacham mike.meacham@russdarrow.com

March 24, 2025

the service technician took the time to explain my service options and the related costs. More

by KOLTZIE43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
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Mar 25, 2025 -

Russ Darrow Direct responded

Thanks for sharing about your experience with Russ Darrow Direct. We appreciate your business and hope to see you again soon! Mike Meacham mike.meacham@russdarrow.com

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