Russ Darrow Direct

Always a good experience For myself, and for friends and family, every single one of us has always had no less than an exceptional experience at Darrow. Whether buying or serv For myself, and for friends and family, every single one of us has always had no less than an exceptional experience at Darrow. Whether buying or servicing, all the staff has always gone above and beyond More

need to know prices I was told a price for a cabin filter and that’s the same price on the specials also, and then she comes back and says the price is higher due to year I was told a price for a cabin filter and that’s the same price on the specials also, and then she comes back and says the price is higher due to year of car. If you’re going to quote prices you should know what you’re talking about!! I would only recommend this dealership if they had a different counter help More

Body Shop Fast Tony did an excellent job with my body parts. Totally happy with my experience and the pricing. I was happy they could fit me in Tony did an excellent job with my body parts. Totally happy with my experience and the pricing. I was happy they could fit me in More

Oil Change John was fast and friendly. I was and am always very happy with the service that they do at this dealership. Cassidy and his team do a great job. John was fast and friendly. I was and am always very happy with the service that they do at this dealership. Cassidy and his team do a great job. More

Mark Huth was great to deal with. There was no pressure. I had initially thought we were not going to work out a deal but Mark followed up with me and we wor was great to deal with. There was no pressure. I had initially thought we were not going to work out a deal but Mark followed up with me and we worked out a good deal for my trade in. I am very satisfied with my experience at Russ Darrow because of how great Mark was to work with and I would recommend him to anyone I know who is looking for a car. More

Mark Hutu Mark was amazing to work with- very knowledgeable and respectful and no-pressure. He was able to bring a vehicle from another Russ Darrow for us and w Mark was amazing to work with- very knowledgeable and respectful and no-pressure. He was able to bring a vehicle from another Russ Darrow for us and was so helpful throughout the process, making sure we understood everything. I would highly recommend him to anyone looking for a vehicle. More

No hassle Just drove to Appleton service center, scheduled a service, got my vehicle in 40 mins. While driving back home, the car was very smooth. All Minor iss Just drove to Appleton service center, scheduled a service, got my vehicle in 40 mins. While driving back home, the car was very smooth. All Minor issues were taken care. More

Front tire alignment I brought it in the Russ Darrow in Appleton after purchasing it from the Wauwatosa location and noticed on my way home that the steering wheel was not I brought it in the Russ Darrow in Appleton after purchasing it from the Wauwatosa location and noticed on my way home that the steering wheel was not centered so I went to the Appleton Russ Darrow dealership and they took great care of me and fast. Service did a wonderful job Thanks!! More

Customer Focused I've worked in the contact center business for 24+ years. In my centers, it's vital the front line agents provide customer care beyond expectations, I've worked in the contact center business for 24+ years. In my centers, it's vital the front line agents provide customer care beyond expectations, even when faced with 'difficult' customers. How we treat and react to customer concerns and the results we deliver makes the difference in our bottom line. I'm very particular on this aspect, always aware of those helping me when I'm the customer. The service, communication, and overall end result was smooth and as painless I could expect. I'm very impressed and highly recommend Russ Darrow. My current vehicle was not purchased from Russ Darrow nor of a make Russ Darrow sells, but I will make them my first stop when I buy my next car and my daughter's car. More

Great experience. Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehi Karen, Guy, and Mark did a nice job in helping us purchase our vehicle. Very comfortable and no pressure sale. Mark was very knowledgeable of our vehicle. Thanks Mark. More