Russ Darrow Direct

Body repair after an accident We were rear-ended by another car whose insurance accepted 100% liability. However the other insurance gave an extremely low estimate on the repairs a We were rear-ended by another car whose insurance accepted 100% liability. However the other insurance gave an extremely low estimate on the repairs and Russ Darrow did a fantastic job in getting all the repairs approved every step of the way. They made sure we had a replacement vehicle that was necessary for my job and made sure that the other insurance covered all of it. They were extremely professional and understood our needs. They made the process go smoothly for us. More

Wonderful experience This dealership had very friendly staff who were very helpful with the process and finding the right car for me. The only issue I had was they could n This dealership had very friendly staff who were very helpful with the process and finding the right car for me. The only issue I had was they could not use my credit union for the loan, but they were able to find me one with about the same interest rate. Overall a wonderful experience and I would highly recommend for anyone looking for a used vehicle! More

Short sweet and to the point Well I had to drive 2 hours to make the trip but Doug helped me out by getting me pre set up to get the vehicle I wanted and I haven't looked back sin Well I had to drive 2 hours to make the trip but Doug helped me out by getting me pre set up to get the vehicle I wanted and I haven't looked back since. Great dealership! More

Amazing I didn't know what to say at first but a month went by and my salesman called remember ing meremembering that I wanted a truck he called me. He got it I didn't know what to say at first but a month went by and my salesman called remember ing meremembering that I wanted a truck he called me. He got it done for that's an an amazing salesman More

New vehicle experience Needed a new vehicle & Gafa was very helpful with this process. He was very knowledgeable about all the vehicles, listened to what I was looking for & Needed a new vehicle & Gafa was very helpful with this process. He was very knowledgeable about all the vehicles, listened to what I was looking for & worked to accomodate those needs. He answered all questions thoroughly & explained the process to me clearly & succinctly. Also- & this is important- he was not pushy like other car salesmen I've worked with at other locations. Overall, it was a good experience- I have had my new vehicle for over a week & I love it. More

Friendly and Efficient I purchased a 2015 Toyota RAV4 on Wednesday, 5/15/18. Cal was my salesperson and Heather went through all the closing paperwork with me. They both did I purchased a 2015 Toyota RAV4 on Wednesday, 5/15/18. Cal was my salesperson and Heather went through all the closing paperwork with me. They both did an excellent job. Their work was done diligently and with a friendly demeanor (this is the midst of the chaos of having their lot repaved!). They took the time to explain everything well, and not once did I ever feel any anxiety or sense things were not going according to plan. Cal was great on my test drives and preliminary paperwork, and Heather was great on doing my closing paperwork and making sure I left being well-informed before I hit the road. I would definitely purchase another vehicle with them again. More

Fixed Collison The body shop was quick to repair my vehicle after hitting a deer. My front end looks beautiful again and because I purchased my vehicle through Russ The body shop was quick to repair my vehicle after hitting a deer. My front end looks beautiful again and because I purchased my vehicle through Russ Darrow and got the Platinum rewards card my deductible was covered. More

Dan Gray was great! Dan Gray was very helpful. He makes you feel at home. We love our new car. The car drives nice and smooth, it looks good too. Dan Gray was very helpful. He makes you feel at home. We love our new car. The car drives nice and smooth, it looks good too. More

Easy buy! Gafa is very friendly and knows the reality of what I needed in a vehicle! Super easy and I was in and out! Highly recommend. Gafa is very friendly and knows the reality of what I needed in a vehicle! Super easy and I was in and out! Highly recommend. More

Purchasing a new used car The professionalism and leadership at this dealership is superior to most Gafa is an incredible salesman. He handled everything from start to finish, The professionalism and leadership at this dealership is superior to most Gafa is an incredible salesman. He handled everything from start to finish, this was our second car that we purchased at Russ Darrow. I would recommend this dealership as a five star. More