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Russ Darrow Direct
Neenah, WI
212 Reviews
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Showing 212 reviews
November 03, 2017
Car is great, but getting the car was frustrating I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappo I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappointed. I had one request that prevented me from looking at a different vehicle and that was to have my front rotors cut or replaced, I was promised if they make that happen then will I buy the car? so I agreed since I did like the car, but after sitting for 4 hours and having everything approved they hit me with sorry we cannot cut them, but we can get you a deal which will overall cost more than if I buy aftermarket and install them myself anyways so I regret not looking at the other vehicle I had in mind, minor venting but overall lesson is people in sales may want to help but in the end they aren’t your friend they just have a job to do so don’t let them fool you with smiles More
by FoolMeOnce...
Employees Worked With
Cal Hanagan
November 03, 2017
Always friendly and great service When I came here looking at cars I was in pressed with the customer service and end d up purchasing my vehicle here and the service department has bee When I came here looking at cars I was in pressed with the customer service and end d up purchasing my vehicle here and the service department has been excellent every time I have returned for routine maintenance!! More
by Nboyd
Employees Worked With
Cal Hanagan, Eric Pieper, Brandon Wheaton
November 03, 2017
awesome experience I would highly recommend Russ Darrow body shop to everyone I know that needs repair. My car looks fabulous after the repair. Tony and Crystalyn were s I would highly recommend Russ Darrow body shop to everyone I know that needs repair. My car looks fabulous after the repair. Tony and Crystalyn were so helpful and answered all of my many questions. I have had several repairs and each time was completely satisfied. They and their staff are awesome and do fantastic work. More
by vicky warning
Employees Worked With
Crystalyn Pawlisz
November 03, 2017
Friendly people & reasonable prices. Eric remembers me which every time. We need a lot of service on our car and he doesn’t rush me to get it done. We do it when we can afford it unless i Eric remembers me which every time. We need a lot of service on our car and he doesn’t rush me to get it done. We do it when we can afford it unless it is a safety issue. Prices seem comparable to other places. More
by TAPCEO
Employees Worked With
Eric Pieper
November 03, 2017
Operator Error Had issues with blue tooth. Though extremely busy, the gentleman took his time explaining and , most importantly, did not make me feel stupid for not Had issues with blue tooth. Though extremely busy, the gentleman took his time explaining and , most importantly, did not make me feel stupid for not knowing how to operate. More
by Tgibson
Employees Worked With
Didn't cath his name.
November 02, 2017
Car repair I’m a very satisfied customer I have been here previous and would definitely recommend this place nice and friendly people/staff good and fast repair I’m a very satisfied customer I have been here previous and would definitely recommend this place nice and friendly people/staff good and fast repair More
by Cruze123
Employees Worked With
George Paul Jr, Brandon Wheaton, Crystalyn Pawlisz
November 02, 2017
Easy and Knowledgeable Great experience. Friendly and know what's up with cars. Didn't feel pressured. Very easygoing experience. Mark was above and beyond. Will go back. Great experience. Friendly and know what's up with cars. Didn't feel pressured. Very easygoing experience. Mark was above and beyond. Will go back. More
by Jnelson
Employees Worked With
Mark Huth
November 01, 2017
Quick And Painless I was looking for an SUV and was able to find a great car form y needs, Bought a Volkswagen Tiguan, the process was quick and painless. however, a wee I was looking for an SUV and was able to find a great car form y needs, Bought a Volkswagen Tiguan, the process was quick and painless. however, a week after purchasing the car was damaged in fender bender. I was able to take to Collision center and get quote very quickly once the insurance got everything together I was able to get my car fixed within a day and got a free rental while it was getting fixed. All in all great experience will buy next car from some place! More
by quisty
Employees Worked With
Crystalyn Pawlisz
October 31, 2017
Friendly staff. Friendly and courteous sales staff. Very knowledgeable on various options. Willing to help and work for a deal. Good selection of cars from all makes Friendly and courteous sales staff. Very knowledgeable on various options. Willing to help and work for a deal. Good selection of cars from all makes. More
by Bossmac
Employees Worked With
Mark Huth
October 31, 2017
Always A Great Experience! This is our second time we have purchased a car from Russ Darrow in Appleton. We have worked with Gafa both times and actually came back to purchase This is our second time we have purchased a car from Russ Darrow in Appleton. We have worked with Gafa both times and actually came back to purchase our second vehicle because of him. He is super helpful and very knowledgeable! More
by Megan
Employees Worked With
Gafa Temirov, Andrew Jorgensen
