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Russ Darrow Direct
Neenah, WI
216 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 217 reviews
November 06, 2017
Friendly Gafa was helpful and friendly from the start. He asked if I was looking for anything specific. I told him the vehicle I was looking for. He showed it Gafa was helpful and friendly from the start. He asked if I was looking for anything specific. I told him the vehicle I was looking for. He showed it to me and asked if I wanted a test drive. He just showed me what I was looking for and didn't try to up sell another car. More
by Lotsofmiles
Employees Worked With
Gafa Temirov, Andrew Jorgensen
November 06, 2017
Sales person honest. Listened well I found the rep very knowledgeable and honest. Never beat around the bush. Was comfortable being direct and fair yet not pushy. Gafa is definitely a g I found the rep very knowledgeable and honest. Never beat around the bush. Was comfortable being direct and fair yet not pushy. Gafa is definitely a good representative. I refer others to him. More
by Pretty grandma
Employees Worked With
Gafa Temirov
November 06, 2017
Great service I really didn’t think we would be going home with a different car but with the no haggle pricing it made it easy. The whole process from test drive to I really didn’t think we would be going home with a different car but with the no haggle pricing it made it easy. The whole process from test drive to thr paperwork and out the door was stress free. I would definitely purchase from them again. More
by Lisa
November 05, 2017
Purchasing a vehicle from Russ Darrow I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would rec I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would recommend Russ Darrow to all my friends and family. More
by Knew2
Employees Worked With
John Huettl
November 04, 2017
Great service Sheila The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) More
by Dan13
Employees Worked With
Sheila Welch
November 03, 2017
Car is great, but getting the car was frustrating I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappo I love the car don’t get me wrong, but after spending 5 hours at the dealer, having promises fall through, my experience at this point is just disappointed. I had one request that prevented me from looking at a different vehicle and that was to have my front rotors cut or replaced, I was promised if they make that happen then will I buy the car? so I agreed since I did like the car, but after sitting for 4 hours and having everything approved they hit me with sorry we cannot cut them, but we can get you a deal which will overall cost more than if I buy aftermarket and install them myself anyways so I regret not looking at the other vehicle I had in mind, minor venting but overall lesson is people in sales may want to help but in the end they aren’t your friend they just have a job to do so don’t let them fool you with smiles More
by FoolMeOnce...
Employees Worked With
Cal Hanagan
November 03, 2017
Always friendly and great service When I came here looking at cars I was in pressed with the customer service and end d up purchasing my vehicle here and the service department has bee When I came here looking at cars I was in pressed with the customer service and end d up purchasing my vehicle here and the service department has been excellent every time I have returned for routine maintenance!! More
by Nboyd
Employees Worked With
Cal Hanagan, Eric Pieper, Brandon Wheaton
November 03, 2017
awesome experience I would highly recommend Russ Darrow body shop to everyone I know that needs repair. My car looks fabulous after the repair. Tony and Crystalyn were s I would highly recommend Russ Darrow body shop to everyone I know that needs repair. My car looks fabulous after the repair. Tony and Crystalyn were so helpful and answered all of my many questions. I have had several repairs and each time was completely satisfied. They and their staff are awesome and do fantastic work. More
by vicky warning
Employees Worked With
Crystalyn Pawlisz
November 03, 2017
Operator Error Had issues with blue tooth. Though extremely busy, the gentleman took his time explaining and , most importantly, did not make me feel stupid for not Had issues with blue tooth. Though extremely busy, the gentleman took his time explaining and , most importantly, did not make me feel stupid for not knowing how to operate. More
by Tgibson
Employees Worked With
Didn't cath his name.
November 03, 2017
Friendly people & reasonable prices. Eric remembers me which every time. We need a lot of service on our car and he doesn’t rush me to get it done. We do it when we can afford it unless i Eric remembers me which every time. We need a lot of service on our car and he doesn’t rush me to get it done. We do it when we can afford it unless it is a safety issue. Prices seem comparable to other places. More
by TAPCEO
Employees Worked With
Eric Pieper
