Russ Darrow Direct

Lost over $2000 on trade in, deceptive Was told that my trade in had "frame damage" and they couldn't sell it for full retail so they offered me over $2000 less than it was worth. A couple Was told that my trade in had "frame damage" and they couldn't sell it for full retail so they offered me over $2000 less than it was worth. A couple days later it was listed on their lot for full retail price. They never apologized or responded for their lying, deceptive behavior. The "frame damage" was not listed on the Carfax so there is a good chance they lied. More

Excellent service Excellent customer service and Gafa is very friendly. Very pleasant to work with. Very helpful in our search, letting us know a vehicle on the lot, ve Excellent customer service and Gafa is very friendly. Very pleasant to work with. Very helpful in our search, letting us know a vehicle on the lot, very similar to one we were looking at, from another location, was close in price but came with a nice warranty. More

My 2008 Ford Ranger I found my 2008 Ford Ranger during a Sunday excursion with my wife looking for just this kind of truck. From the point of inquiry online to the closet I found my 2008 Ford Ranger during a Sunday excursion with my wife looking for just this kind of truck. From the point of inquiry online to the closet of the deal the staff was very responsive and helpful in getting a no BS deal done with me and getting the truck delivered to me the day after test driving and settling on the price/drawing the contract up. Kudos to Karen for responding to my inquiry quikly! Immense thanks to John Huettl for making the deal happen and Guy James for quickly processing the paperwork. This is the way I like to do business. More

Easy transaction I purchased a 2014 Toyota Prius from Russ Darrow. The car was originally at a Russ Darrow dealership in West Bend. I was on a short time-line as my I purchased a 2014 Toyota Prius from Russ Darrow. The car was originally at a Russ Darrow dealership in West Bend. I was on a short time-line as my other car was on it's way out. Gafa was able to get the car for a test-drive the next day. He was extremely knowledgeable about the car and listened and addressed all the questions my wife & I had. It was the best experience I ever had buying a car; he made it easy. I would recommend Gafa and Russ Darrow to anybody. More

Great service I really didn’t think we would be going home with a different car but with the no haggle pricing it made it easy. The whole process from test drive to I really didn’t think we would be going home with a different car but with the no haggle pricing it made it easy. The whole process from test drive to thr paperwork and out the door was stress free. I would definitely purchase from them again. More

Friendly Gafa was helpful and friendly from the start. He asked if I was looking for anything specific. I told him the vehicle I was looking for. He showed it Gafa was helpful and friendly from the start. He asked if I was looking for anything specific. I told him the vehicle I was looking for. He showed it to me and asked if I wanted a test drive. He just showed me what I was looking for and didn't try to up sell another car. More

Sales person honest. Listened well I found the rep very knowledgeable and honest. Never beat around the bush. Was comfortable being direct and fair yet not pushy. Gafa is definitely a g I found the rep very knowledgeable and honest. Never beat around the bush. Was comfortable being direct and fair yet not pushy. Gafa is definitely a good representative. I refer others to him. More

Excellent I would definitely buy another veichle from here everyone is easy to work with! They also help find the best financing with the dozens of banks they u I would definitely buy another veichle from here everyone is easy to work with! They also help find the best financing with the dozens of banks they use. More

Purchasing a vehicle from Russ Darrow I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would rec I had a great experience with John. He was very knowledgeable and helpful. The whole Russ Darrow team made purchasing a vehicle very easy. I would recommend Russ Darrow to all my friends and family. More

Great service Sheila The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) The service is great but checking in you will meet Sheila if you are lucky. She is super friendly and helps you get the best deal for your buck! :) More