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Russ Darrow Direct
Neenah, WI
216 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 216 reviews
January 31, 2025
My wife and I are returning customers to Russ Darrow Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all th Direct in Neenah, Wi. Bill, the manager, to Dalton, our Finance Specialist, and Joe(Product Specialist), we couldn't be happier! They pull out all the stops to make xxxx sure that you are 200% comfortable during the process, and completely satisfied on your way out the door with your new purchase of the cleanest vehicle you could find! I personally would follow Dalton, Bill and Joe anywhere! The most trustworthy Dealership that I've ever had the pleasure of doing business with! Thank you Russ Darrow Direct for everything! More
by IMPALAS01
Verified Customer
January 31, 2025
We got fast and friendly service! We were impressed! We appreciated the personalized service we received. We were impressed! We appreciated the personalized service we received. More
by STACI.MEITNER
January 31, 2025
Purchase a pathfinder’ and they sold extended warranty doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. doesn’t cover anything The warranty understanding that it doesn’t cover normal wear items but other items that aren’t normal are also not covered. The prices of service are higher than normal and customer service is poor More
by Tom Lyons
January 24, 2025
I enjoyed the prompt service and the video going over my car was a nice touch car was a nice touch More
by ZOXION1980
Employees Worked With
February 08, 2024
DISGUSTING customer service. Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern Buyers, look out for the wolf in sheep’s clothing at this dealership. I recently purchased a 2017 Nissan Sentra from this dealership. My main concern with the car was the transmission issues that have been common with this line of cars. The salesman assured me that this wasn’t the case with the 2017 model anymore as Nissan had fixed the issue they were having and this run of cars no longer had the same problems of the 2016. Two days after owning the car, I could feel something wrong with the transmission. I thought I was paranoid as the transmission of the previous car that I owned had given out while on the highway, so I kept driving it. A couple weeks later, I was still experiencing these issues. I even felt the car lose power going up a hill and so this spurred me to take the car in to get looked at. The Russ Darrow service garage found a transmission code but felt that it wasn’t a big deal and sent me on my way. I went to a Nissan dealer to get a second opinion and there they found a transmission code, as well, and recommended that I get the entire transmission replaced. Now of course, I was slightly over Russ Darrow’s 1000-mile warranty and so they offered me ABSOLUTELY NO HELP with my car and told me to look elsewhere. Three weeks of owning this car and I’ve lost thousands of dollars on something that was almost certainly a problem with the car when they sold it to me. Thank you for the headache. I will take my business elsewhere. More
by Nathan S
October 15, 2022
They know how to hand out a line of crap! ! The salesperson Mark acted like he had my back at first. WELL. Bought vehicle Sept 2022, the vehicle had problems 1 hour after driving off lot, ca ! The salesperson Mark acted like he had my back at first. WELL. Bought vehicle Sept 2022, the vehicle had problems 1 hour after driving off lot, called Mark right away and he had service call the next morning to bring it in. Quess what! there is nothing wrong with your vehicle. The finance person (Guy) rode with me and I pointed out what I noticed, and he didn't hear or feel anything (Imagine that.) Told me you just have to get use to it WHAT!! get use to it. I called the following week left messages and NO ONE I mean NO ONE! has yet to call me back. Very frustrated with them and this vehicle. Once bought they want nothing to with you!! They have their car salesmanship down to a science of BS More
by frustrated
Employees Worked With
October 05, 2022
The on-line representative was courteous and helpful. We did not travel to the dealership as we found a unit locally we liked. We did not travel to the dealership as we found a unit locally we liked. More
by Larry
Employees Worked With
