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Russ Darrow Direct
Neenah, WI
296 Reviews
For over four decades, the Russ Darrow Group has proudly served communities across Wisconsin, offering exceptional sales, service, and customer satisfaction. Founded in 1965 by Russ Darrow, who became the youngest Chrysler dealer in the nation, our company was built on integrity, strong family values, and an unwavering commitment to excellence.
With 17 dealership locations across Wisconsin, we proudly offer the largest selection of used and certified pre-owned vehicles in the state. Each vehicle undergoes a rigorous multi-point inspection to ensure it meets our high-quality standards, giving you peace of mind with every purchase.
At Russ Darrow Group, our mission is clear: to provide superior sales, expert service, and an unmatched ownership experience. We believe in creating a rewarding environment for our employees, knowing it directly translates into an outstanding experience for our customers.
Visit Russ Darrow Group today and discover why we are Wisconsin’s go-to destination for quality vehicles and exceptional service. Your satisfaction drives our success!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 296 reviews
June 04, 2025
Austin did a great job of showing me the vehicle I was interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received. interested in. He was informative, a good listener and never pushy. I enjoyed working with him and was happy with the service I received. More
by KRISTINKLUZ1969
Verified Customer
June 03, 2025
Great service on oil change , no wait , very nice service team, in and out in 45 min team, in and out in 45 min More
by JEANSMANDM
June 03, 2025
Sam and the rest of staff where amazing with helping me find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service find the right vehicle. My puppy was also involved. He was well treated.. It was definitely a breath of fresh air to have excellent customer service. I wish more companies cared about customer service. Thank More
by THERESA.WIDDER.79
Employees Worked With
May 25, 2025
Got me in and out in a decent amount of time…woul recommend to people recommend to people More
by LODELCHAD
Employees Worked With
May 22, 2025
He helped us out in a crisis finding a vehicle for my daughter. Was less than 2 hours total!! daughter. Was less than 2 hours total!! More
by LYNNER19
Employees Worked With
May 22, 2025
Samantha was great to work with! I had a very positive experience. This was the most efficient process I have seen. I had a very positive experience. This was the most efficient process I have seen. More
by VARGOMKLM
Employees Worked With
May 18, 2025
The service supervisor kept us informed. The technician that worked on our vehicle was very approachable and helpful. The technician that worked on our vehicle was very approachable and helpful. More
by MELISSA.BARKER2
Employees Worked With
May 18, 2025
I had a good overall experience with Russ Darrow. This was my first time buying from them. I worked with Hector on the sale and his knowledge of the vehicle and customer focus great! I enjoyed the This was my first time buying from them. I worked with Hector on the sale and his knowledge of the vehicle and customer focus great! I enjoyed the short thank you videos that were sent after the sale. I will shop with them again. More
by DONJUNGWIRTH
May 16, 2025
Very helpful, friendly,clean store, i like the video they sent about what was wrong the vehicle sent about what was wrong the vehicle More
by TRUCKER2855
Employees Worked With
