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Russ Darrow Collision Center Of Waukesha - Service Center

Waukesha, WI

4.2
5 Reviews

5 Reviews of Russ Darrow Collision Center Of Waukesha - Service Center

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August 28, 2025

Not telling me that I have to pay for a tow after my vehicle was towed is mad crazy! I spoke with a manager and still had to pay over $150 for a tow when had I been aware I could have used my insurance More

by Msbree37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa Mazur Hulbert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Justin Rupp
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 28, 2025 -

Russ Darrow Collision Center Of Waukesha responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Justin Rupp justin.rupp@russdarrow.com

August 24, 2025

Thank u so so much Chelsea for everything u did for me today I really appreciate it so much More

by monicaknight674
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea huebner
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Aug 24, 2025 -

Russ Darrow Collision Center Of Waukesha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Waukesha. Justin Rupp justin.rupp@russdarrow.com

July 15, 2025

Katie stehr . ..excellent service advise! A valuable asset to russ darrow!!! People person and knows her job!! More

by born_to_bead
Recommend Dealer
Yes
Employees Worked With
Katie stehr
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Jul 15, 2025 -

Russ Darrow Collision Center Of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Waukesha! Justin Rupp justin.rupp@russdarrow.com

May 12, 2025

Chelsea was great as she got us a great car and made the process enjoyable More

by Bellantonio0103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chelsea Huebner
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May 13, 2025 -

Russ Darrow Collision Center Of Waukesha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Justin Rupp justin.rupp@russdarrow.com

January 16, 2025

Just purchased a new 2025 Kia Telluride from Russ Darrow in Waukesha WI. Marcus Kain the salesman was awesome to work with very helpful and answered my questions thoroughly, Other questions I had Gil the sa More

by Onellie2021
Recommend Dealer
Yes
Employees Worked With
Marcus. Gil. Nate. All rated at 5
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Jan 16, 2025 -

Russ Darrow Collision Center Of Waukesha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Waukesha, we hope you enjoy your new Telluride! Justin Rupp justin.rupp@russdarrow.com