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Russ Darrow Collision Center Of Milwaukee - Service Center

Milwaukee, WI

4.3
77 Reviews

77 Reviews of Russ Darrow Collision Center Of Milwaukee - Service Center

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May 29, 2025

Warranty work was done on my vehicle in a very timely manner. Good work and vehicle is working fine. More

by troyduke3d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 29, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Collision Center Of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 28, 2025

I am rating the sales department, not the collision center. Never have been to collision center. Very poor sales experience from sales associate, sales manager. Many promises made but not kept. N More

by mark
Recommend Dealer
No
Employees Worked With
Jonas Yoder, sales
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May 31, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for this feedback, Mark. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 24, 2025

Continue good customer service and helpfulness. Free car wash Easy scheduling Reminder calling Discount Sales More

by Len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 21, 2025

I like this dealership. The people are friendly and accommodating. It is a drive to get to but I take it to get good service. More

by no22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 16, 2025

Very efficient and good customer service. .Mike was very thorough and explained everything very well ! More

by mylove9807
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
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May 16, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 16, 2025

Good clarity on what was being done, and service technician was friendly and professional. I will go back. More

by RTR632001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 15, 2025

Excellent service and friendship Okay, I have been woth Russ Darrow for approximately 30 years and I have loved every aspect of service which is by far, the best. More

by pcaston1
Recommend Dealer
Yes
Employees Worked With
Michael is service technician
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May 15, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Collision Center Of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 15, 2025

Russ Darrow as a dealership has been great! Went above and beyond to take care of my issues. Even picked up and dropped the car off. Quality of work was excellent!!! More

by Dan Miller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin
Report | Print
May 15, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 14, 2025

Service Writer Mike did a great job with my truck. Made it easier to get fixed More

by alan.bautch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Reichert
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May 14, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 11, 2025

Clean, modern facility. . good service, reasonable prices.. will definitely be back again . Thank you so much More

by outlw10wd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Oscar Ramos
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May 11, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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