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Russ Darrow Collision Center Of Milwaukee - Service Center

Milwaukee, WI

4.4
119 Reviews

119 Reviews of Russ Darrow Collision Center Of Milwaukee - Service Center

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September 15, 2025

Service department blocked my emails and I am not sure why. The vehicle I purchased from R. Darrow is experiencing a couple issues and I was trying to get them resolved. More

by MATTHEWLAMBRIES
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Rehfeldt
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jermaine Heard
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September 13, 2025

Shaun made the experience seamless and easy for me. Before I arrived to drop off my truck Shaun had the rental ready and I was out in 10 minutes. More

by Ikea89
Recommend Dealer
Yes
Employees Worked With
Shaun
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Sep 14, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 12, 2025

I was in need of an oil change and tire rotation. I was told of my wait time (I did not have an appointment, three cars ahead of me). I was promptly and efficiently serviced, then on my way. More

by MJ
Recommend Dealer
Yes
Employees Worked With
I believe his name was Aaryn
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Sep 12, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Milwaukee! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 09, 2025

Over great experience! Communication improvements needed regarding vehicle updates. Coffee maker was broken during my visit. More

by easmith71
Recommend Dealer
Yes
Employees Worked With
Mike
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Sep 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 09, 2025

Very prompt service oil change and tire rotation. Didn’t reset the oil monitor though. It’s done. More

by BRYANDAVIS0599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 07, 2025

Great people , great service, great experience. Not to long of a wait either good job! More

by DJPETTIGREW504
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 07, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 06, 2025

The dealership was very fast and professional with my warranty work. Big kudos to Kris, my service adviser. More

by karryon_dietrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kris
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Sep 06, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 05, 2025

Did a great job figuring out what the issue was and communicated along the way. More

by joe.hoffmeier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris the service writer
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Sep 05, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 04, 2025

Anyways know the service is very much appreciated. I actually don’t have a long wait time when my vehicle is in. Plus I get feed back promptly. More

by MONTEJONIMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris in service
Report | Print
Sep 04, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

September 04, 2025

Great customer service, I was in and out. Informed me of ant issues with my vehicle and a time frame it should be taken care of, never felt pressured or rushed. Great overall. More

by flyboyzeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Customer service
Report | Print
Sep 04, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Russ Darrow Collision Center Of Milwaukee. We look forward to having you as one of our valued customers for many more years to come! Martin Rehfeldt martin.rehfeldt@russdarrow.com

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