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Russ Darrow Collision Center Of Milwaukee - Service Center

Milwaukee, WI

4.2
19 Reviews

19 Reviews of Russ Darrow Collision Center Of Milwaukee - Service Center

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April 04, 2025

Very prompt and fast in and out of there for an oil change Just great More

by barbfranke
Recommend Dealer
Yes
Employees Worked With
Kristian
April 01, 2025

Great service, always does a great job. No hassles Very friendly, and great service, even when it's crowded they get you in and out as fast as possible More

by Tee
Recommend Dealer
Yes
Apr 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Collision Center Of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 30, 2025

My car was not entered into the system when I dropped it off causing them to say it was not there when I called later to see if it was done. Later around 3pm they said i was sent a text saying they were wo More

by lp3stokes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 30, 2025

From the arrival to the departure there is a scenario of professional impeccability very seldom seen, I truly felt welcome and cared for. Born in Argentina, in the States since 1986. THANK YOU GUYS. More

by Alberto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 29, 2025

Always professional, courteous, & helpful. Knowledgeable technicians on site to take care of my auto issues. Please keep up the great service & work! More

by Byron Terry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Villmow, Reid McLean
Mar 29, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 27, 2025

Five thumbs 👍🏾 up no no no no no no no no no no no no no More

by mzlgriffin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 26, 2025

Very impressed. I am from out of town. I had power steering issues. They made an appointment for me the following day, quickly diagnosed the issue and fixed it, much More

by patrbenton
Recommend Dealer
Yes
Employees Worked With
Abadi
Mar 27, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 14, 2025

After purchasing the car, on the very first day while driving home, I noticed that my engine was overheating. On the third day, I got a check engine error code P0304. I was given an appointment only a we More

by Artem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Artem, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 14, 2025

Great customer service! ! Communication and response time was very good as well. Would definitely come back again More

by davidgilmore698
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

David, Thanks for sharing about your experience with Russ Darrow Collision Center Of Milwaukee. We appreciate your business and hope to see you again soon! Martin Rehfeldt martin.rehfeldt@russdarrow.com

March 13, 2025

Extremely expensive, when price checking against online parts and service other places. If you have any mechanical inclination or don't want to get ripped off, go elsewhere More

by michal71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 17, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for providing this feedback, Michal, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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