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Russ Darrow Collision Center Of Milwaukee - Service Center

Milwaukee, WI

4.4
63 Reviews

63 Reviews of Russ Darrow Collision Center Of Milwaukee - Service Center

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June 05, 2025

Always great coming here, Jermaine always makes sure we have the best experience and keeps us updated on progress. Always recommend and will continue coming here More

by sparks.danielle26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine, in service
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Jun 05, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 04, 2025

Everyone at the dealership is friendly and helpful. No one is pushy but they are informative. Because of these reasons we keep coming back. More

by FOURWHITES1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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Jun 04, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 02, 2025

Read my message the ones of above this one Give me a call I'm about to stop this back and forward texting. Just give me a call when you get a minute More

by lamontelewis69
Recommend Dealer
No
Employees Worked With
Yall didn't help me no kind of way. Y'all gave me yall word y'all could put me in a car. And it didn't happen. Y'all use me just like the rest of people y'all say y'all can help then turn around and tell us y'all can't after dogging out our credit. So no
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Jun 06, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Lewis, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 29, 2025

On time courteous friendly and great to work with I would recommend you to everyone More

by 505south
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 29, 2025

I love Russ Darrow they always get the job done, and always get me out in time. More

by TonekaBratchett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 29, 2025

They did a great job getting the work done and staying in contact with me. More

by MKE jeep owner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 29, 2025

Warranty work was done on my vehicle in a very timely manner. Good work and vehicle is working fine. More

by troyduke3d
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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May 29, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Collision Center Of Milwaukee to be a positive one. Please don't hesitate to reach out if you need anything else. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 28, 2025

I am rating the sales department, not the collision center. Never have been to collision center. Very poor sales experience from sales associate, sales manager. Many promises made but not kept. N More

by mark
Recommend Dealer
No
Employees Worked With
Jonas Yoder, sales
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May 31, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for this feedback, Mark. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 24, 2025

Continue good customer service and helpfulness. Free car wash Easy scheduling Reminder calling Discount Sales More

by Len
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Martin Rehfeldt martin.rehfeldt@russdarrow.com

May 21, 2025

I like this dealership. The people are friendly and accommodating. It is a drive to get to but I take it to get good service. More

by no22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

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