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Russ Darrow Collision Center Of Milwaukee - Service Center

Milwaukee, WI

4.3
75 Reviews

75 Reviews of Russ Darrow Collision Center Of Milwaukee - Service Center

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July 14, 2025

Little to no communication, and no reports to carfax or myself. They never rotated my tires, half filled my oil, overfilled my coolant, broke my hood supports, and never informed me or reported to carfax t More

by RKICEMAN.RK23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 13, 2025

My car still has the same problem going on with it before work was done to it, and I had a warranty and still had to come out of for the vehicle to have the same problem More

by Qhankins1999
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Martin Rehfeldt
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 16, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 11, 2025

I brought my car in on the wrong day. They still took it and call me back with the problem that day and they fixed it the next day. Great service thank you More

by marilynausbon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 11, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

July 09, 2025

Easy to get vehicle in for service. People were friendly and helpful. No water in the waiting area. More

by angela.r.bell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 09, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to leave us a review, Angela. Thank you for choosing Russ Darrow Collision Center of Milwaukee. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 28, 2025

Will not come back because they don’t clean up the oil that spills onto the frame. Then it drips on your driveway More

by bremmerd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 28, 2025

My vehicle was not gassed up, and a rental car was not ready for me when I dropped off my vehicle to have the towing package installed. Both of which were discussed with the salesman before the appointmen More

by BELLEAUTJ13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tashawn Noah
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Jul 02, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 26, 2025

It was quick and efficient I would recommend you guys to my friends in the future. More

by OKIMMONS
Recommend Dealer
Yes
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Jun 26, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 24, 2025

I like this place Russ Darrow Jeep me with Courtesy Ride and Professional Service Thanks Russ Darrow Jeep Metro Milwaukee More

by sharonnbey53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Service Manager
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Jun 24, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 18, 2025

Heather is always very pleasant. Very knowledgeable and gets me in and out and up to date with the happenings of my vehicle. More

by sallygold2013
Recommend Dealer
Yes
Employees Worked With
Heather
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Jun 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Martin Rehfeldt martin.rehfeldt@russdarrow.com

June 18, 2025

I was early and they were able to get started early. I loved the video. More

by PANKYLEFLORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Martin Rehfeldt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 18, 2025 -

Russ Darrow Collision Center Of Milwaukee responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Martin Rehfeldt martin.rehfeldt@russdarrow.com

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