Russ Darrow Collision Center Of Madison - Service Center

Had an issue with front window- all went well - out of dealer in under an hour dealer in under an hour More

Quick turnaround time. Good customer service and met all my expectations. Keep up the good work Good customer service and met all my expectations. Keep up the good work More

Friendly yet professional, very high quality service. Very responsive to questions and to any issues I brought up. Very responsive to questions and to any issues I brought up. More

Great customer service! !! They offer free rides while you wait which is a nice perk. !! They offer free rides while you wait which is a nice perk. More

They are really knowledgeable and give you most accurate diagnosis of your car really love it diagnosis of your car really love it More

In and out for an oil change and tire rotation in a little over 30 minutes. little over 30 minutes. More

I had never been to the Russ Darrow Serice Center before. After walking through the marked Service Center door there was no direction on where I should go next as I walked into the area where the mechanics d After walking through the marked Service Center door there was no direction on where I should go next as I walked into the area where the mechanics do the work. After making eye contact with two people who clearly worked for Russ Darrow and no offer to help, I approached the mechanic who was able to point me in the right direction. Inside of the service check-in area it looked pretty run down with four people sitting at the counter. Again I was not greeted as I would have expected but instead waited for direction. There was an employee that was taking a personal call from their cell phone as well as watching something on her phone after her call - seems unprofessional. Once I was called forward it went much better. The waiting area was clean and comfortable and I only had to wait 20-30 mins vs the hour that I was told. The check-out/payment process was seamless and I was on my way. More

Feel like this is place that you can rely on for quality work and to be honest with you. Never had a problem and my car runs great thanks to the service they provide work and to be honest with you. Never had a problem and my car runs great thanks to the service they provide More

The staff at Ross Darrow Kia are always professional and polite. I feel good about having them repair my car and I would recommend them to others. polite. I feel good about having them repair my car and I would recommend them to others. More