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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.4
66 Reviews

66 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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March 14, 2025

I was in a time pinch and they were able to get me in and out really quickly. More

by atraxler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

March 13, 2025

This is the 5th time in 3 months I have brought my car in for service for the same issue. I do not blame your people. They are good and mean well. I blame your systems and the lack of training for your peopl More

by Mike
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2025 -

Russ Darrow Collision Center Of Madison responded

We're sorry to hear about your experience, Mike, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Mauro Perez Jr. mauro.perez@russdarrow.com

March 13, 2025

They communicated well about repairs. Fixed vehicle in timely fashion, but did not wash car More

by JAMES.KAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, James, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

March 11, 2025

Russ Darrow Kia always delivers great service! It is easy to schedule appointments and they answer all my service questions to my satisfaction. They get me in and out quickly for my oil changes, t More

by NHCLARK2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

March 10, 2025

Sold a car without working horn, wasn’t told there was an additional key. Over $300 to purchase new one. Water damage non reported in front lights. They were very disorganized. I was afraid of being stran More

by lunda.al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 14, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauro Perez Jr. mauro.perez@russdarrow.com

March 06, 2025

Eric worked with me every step of the way and was very patient as I gathered information. More

by Jjpsag
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! Eric and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

March 06, 2025

My whole experience with Russ Darrow has been a nightmare so far. I purchased a certified preowned 2024 Carnival with less than 15,000 miles and had it for 4 days before the check engine light came on. It More

by LK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jess
Mar 09, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for bringing this to our attention. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

March 03, 2025

Staff is friendly ,the wait time was adequate, and the technician’s video was kind of helpful. More

by NS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Holm
Mar 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mauro Perez Jr. mauro.perez@russdarrow.com

March 03, 2025

Service was great! Atmosphere was clean and inviting. Workers were very engaging, look forward to coming back.. More

by STANLEY122867
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't recall the names at this time
Mar 03, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Stanley, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mauro Perez Jr. mauro.perez@russdarrow.com

March 03, 2025

Helpful with finding a vehicle that was comfortable and fit my needs of what I was looking for! More

by CBRUHN1414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everett
Mar 03, 2025 -

Russ Darrow Collision Center Of Madison responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Russ Darrow Collision Center Of Madison, we look forward to having you as a valued customer for many years to come! Mauro Perez Jr. mauro.perez@russdarrow.com

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