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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.3
92 Reviews

92 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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April 10, 2025

It was friendly and fast. Good service. I did not have to wait for a long time. So it was great for me. More

by CARMENLOA0408
Recommend Dealer
Yes
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Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

April 10, 2025

Friendly and fast! I am a customer for life! thank you all for your service! More

by GJHILLIARD1991
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Antonio, 5 stars!
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Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

April 09, 2025

Quick and reliable service! They are very attentive and flexible. Communication is great. Overall, I highly recommend. More

by DANANDSARAHESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Holm
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Apr 09, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

April 09, 2025

Staff listening to customer when the y have problems with they care they go beyond their service to give correct problem with customer care very caring understanding Joseph and his team A1 yes I wi More

by NINAWILCOX64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

April 09, 2025

Left the car the day before and the following day received a message saying it was done. Picked it up and that was it.Good service and nice people More

by ROMAOFATIMA
Recommend Dealer
Yes
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Apr 10, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

April 08, 2025

Too many extra charges for services that aren’t made clear up front so you aren’t aware of them until after the service is completed More

by S
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 08, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Mauro Perez Jr. mauro.perez@russdarrow.com

April 05, 2025

Keep up the service and nice area to relax in the waiting room with free popcorn. More

by MKS601
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joel
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Apr 05, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

April 05, 2025

The communication was excellent. Cassidy was great to work with He seemed to care about my car More

by ANNMBECKER
Recommend Dealer
Yes
Employees Worked With
Cassidy
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Apr 06, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

April 05, 2025

Good communication and helpful. I was confident that Cassidy would call me back when I had questions More

by ANNMBECKER
Recommend Dealer
Yes
Employees Worked With
Cassidy
Report | Print
Apr 06, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

April 04, 2025

Started right at time after I got there. I was there for a recall. Staff very friendly, courteous, and helpful. More

by Steve
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

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