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Russ Darrow Collision Center Of Madison - Service Center

Madison, WI

4.3
64 Reviews

64 Reviews of Russ Darrow Collision Center Of Madison - Service Center

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March 26, 2025

The technicians have done very good work for me over the years. I do like that they now text a video of the undercarriage prior to their work. More

by okeefenmt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trey Vasquez, Jess Holm
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Mar 26, 2025 -

Russ Darrow Collision Center Of Madison responded

Thanks for sharing your thoughts about your experience with Russ Darrow Collision Center Of Madison. We appreciate your business and hope to see you again soon! Mauro Perez Jr. mauro.perez@russdarrow.com

March 26, 2025

Wanted free oil change and breaks checked with package. 6hour and over $700 was shock!!! More

by Service and cost should have been better explained
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Russ Darrow Collision Center Of Madison responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

March 25, 2025

Car sat on their lot for 10 days and they couldn't even do an estimate. I picked up the car and took it elsewhere. More

by Duanework53502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeff Meadows
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 29, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Mauro Perez Jr. mauro.perez@russdarrow.com

March 25, 2025

Great service guys. Very helpful with questions and concerns. Recommend them to other friends with Kia’s More

by MARJMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 26, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Mauro Perez Jr. mauro.perez@russdarrow.com

March 23, 2025

Great service. Was sent a video of the inspection and a complimentary car wash! Only took about an hour in a Saturday. More

by TWUNSCH02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for choosing Russ Darrow Collision Center Of Madison. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Mauro Perez Jr. mauro.perez@russdarrow.com

March 22, 2025

Oil Change. Quick service, explained everything. Fast and friendly and comfortable waiting area to relax in. More

by LZENZ45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 25, 2025 -

Russ Darrow Collision Center Of Madison responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Russ Darrow Collision Center Of Madison! Mauro Perez Jr. mauro.perez@russdarrow.com

March 22, 2025

I have been taking my car since I bought it. They always do an excellent job. Everyone is friendly and the waiting area is comfortable with the added bonus of popcorn and coffee. More

by LUECKFML
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 25, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

March 18, 2025

Excellent service! ! All my needs were met and then some! Jess in the service dept. goes above and beyond! More

by Monicasgarden88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 18, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you, Monica! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

March 14, 2025

I was in a time pinch and they were able to get me in and out really quickly. More

by atraxler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Russ Darrow Collision Center Of Madison. Mauro Perez Jr. mauro.perez@russdarrow.com

March 13, 2025

They communicated well about repairs. Fixed vehicle in timely fashion, but did not wash car More

by JAMES.KAMP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Meadows
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2025 -

Russ Darrow Collision Center Of Madison responded

Thank you so much for your kind words, James, and for taking the time to leave us this wonderful feedback! Mauro Perez Jr. mauro.perez@russdarrow.com

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