Russ Darrow Collision Center Of Madison - Service Center

Service was prompt and every service person was friendly. The scheduled maintenance was finished when promised and car was washed. I received a short video from the tech who worked on the car - nice touch. The scheduled maintenance was finished when promised and car was washed. I received a short video from the tech who worked on the car - nice touch. More

They were quick to get my vehicle in and they did a good and fast job on my car and they even washed it. good and fast job on my car and they even washed it. More

The people who work here know what they are doing. I trust them to do things correctly. They are AWESOME I trust them to do things correctly. They are AWESOME More

I was told I need an appointment to replace a recall switch. When I arrived fir the service, I was told they only needed the VIN, then would order the part. I drove over there, so they could get the VIN switch. When I arrived fir the service, I was told they only needed the VIN, then would order the part. I drove over there, so they could get the VIN? That makes no sense to me. I would have been really, very upset had I driven an hour to get there. The part was ordered and arrived a couple of days later. The part has been replaced. But having to show up, with an appointment, just for them to get the VIN, makes absolutely no sense. That's not customer service, that's customer irritation. More

I was at the dealership for an oil change. I made my appointment online but must not of finalized the appointment. I went to the dealership when I made the appointment only to find out they I made my appointment online but must not of finalized the appointment. I went to the dealership when I made the appointment only to find out they didn't have me scheduled. Eric the service writer made sure he fit me in and I left a happy customer once again. More

Said the work would be charged for three hours work and then told me the front brake lines were better and that was the reason for the reduction. Greaewss left on my door handle when I picked up my car. then told me the front brake lines were better and that was the reason for the reduction. Greaewss left on my door handle when I picked up my car. More

Easy, quick and simple. The customer service was nice and the whole process was easy and not complicated so it made me feel relaxed. The customer service was nice and the whole process was easy and not complicated so it made me feel relaxed. More

Eric Pieper very helpful and explained things so I could understand them. Everything was done efficiently. understand them. Everything was done efficiently. More

Eric Pieper very helpful and explained things so I could understand them. Everything was done efficiently. understand them. Everything was done efficiently. More

The dealership had my car in the shop for about 3 months. This was frankly insane and I have never seen a job go for this long. All along the way there was a communication breakdown where I was not being upd This was frankly insane and I have never seen a job go for this long. All along the way there was a communication breakdown where I was not being updated regularly about progress happening. Overall I am very upset with the service that I received as a part of this and will not be returning to the dealership as a result of it. More